At a Glance
- Tasks: Manage customer accounts and ensure smooth post-sale journeys in a dynamic B2B tech environment.
- Company: Join a forward-thinking B2B technology company with a focus on growth and collaboration.
- Benefits: Enjoy 25 days annual leave, flexible hours, and professional development opportunities.
- Other info: Work in a modern office in Manchester with excellent career growth potential.
- Why this job: Be the vital link between sales and customers, making a real impact on their experience.
- Qualifications: 2 years in B2B account management and familiarity with CRM systems preferred.
The predicted salary is between 27750 - 27750 £ per year.
An exciting opportunity has arisen for a passionate and motivated individual to work within our B2B technology company. We are looking for a proactive individual with a genuine drive to progress within our ambitious B2B sales team. This role focuses on owning the post-sale customer journey, acting as the vital bridge between our wider field-based sales team and our customer portfolio. The role identifies cross-selling opportunities and manages contractual obligations for our multi-product base by building relationships with existing customers through regular account management. If this sounds like you we would like to hear from you.
Salary: £27,750 per annum.
Benefits:
- 25 Days Annual Leave plus Bank Holidays
- Employee Assistance Programme
- Company Pension
- Modern Collaborative Work Environment
- Professional Development and Growth Opportunities
- Free Onsite Parking
Location: On Site, Manchester, (M17)
Job Type: Full-Time, Permanent
Working Hours: Monday to Friday, 40 Hours per Week, Flexible Start and Finish Times with core hours of 8.00am to 4.30pm.
Core Responsibilities:
- Account Nurturing: Work jointly with the account manager and the finance team to set up new software and support contracts, as well as nurturing existing ones. Manage a contact schedule, managing and exceeding customer expectations by reducing customer pain points.
- Contractual Compliance: Monitor contract terms and renewal windows. Ensure all contractual obligations are scheduled and completed.
- Sales Efficiency & Order Processing: Utilise Navision and the company CRM system to manage the processing of incoming orders from existing accounts. Ensure clients receive a seamless response to administrative workflows.
- CRM Data Management: Use the company CRM to track and manage new leads, providing insights to the wider team. Data cleansing and ensuring that both account and prospect information is accurate, up-to-date, and actionable for both sales and marketing teams.
Candidate Requirements:
- A minimum of 2 years experience in B2B account management or a relationship-led role is preferable.
- Knowledge in CRMs and Navision for managing pipeline, data cleansing, and reporting on growth is desirable.
- A full UK driving licence.
Locations
Customer Contracts and Accounts Assitant in Cheshire, Warrington employer: Touchstar Technologies Limited
Join our dynamic B2B technology company in Manchester, where we prioritise employee growth and a collaborative work culture. With benefits like 25 days of annual leave, a company pension, and professional development opportunities, we empower our team to thrive while fostering strong relationships with our customers. Experience a flexible working environment that values your contributions and supports your career progression.
Contact Details:
Touchstar Technologies Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Contracts and Accounts Assitant in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or at local events. Building connections can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show genuine interest, so think about how your skills can help them achieve their goals.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Customer Contracts and Accounts Assistant. Highlight your relationship-building skills and any relevant CRM experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Customer Contracts and Accounts Assitant in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Contracts and Accounts Assistant role. Highlight your B2B account management experience and any relevant CRM knowledge to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for the role and how you can contribute to our ambitious B2B sales team. Don’t forget to mention specific examples of how you've managed customer relationships in the past.
Showcase Your Proactivity:We love proactive individuals! In your application, share instances where you’ve taken the initiative to improve processes or enhance customer satisfaction. This will demonstrate your drive to progress within our team.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm and commitment to joining StudySmarter!
How to prepare for a job interview at Touchstar Technologies Limited
✨Know Your Customer Journey
Familiarise yourself with the post-sale customer journey and how it relates to the role. Be ready to discuss how you would manage customer expectations and reduce pain points, as this is crucial for the position.
✨Showcase Your Relationship Skills
Prepare examples of how you've built and maintained relationships in previous roles. Highlight your proactive approach to account management and how you've identified cross-selling opportunities in the past.
✨Get Comfortable with CRM Systems
Brush up on your knowledge of CRM systems, especially Navision if you have experience with it. Be prepared to discuss how you've used these tools to manage data and streamline processes in your previous roles.
✨Understand Contractual Obligations
Make sure you understand the basics of managing contracts and compliance. Be ready to talk about how you've monitored contract terms and ensured obligations were met in your past experiences.
