Here at TouchNote, we're on a mission to help people nurture their most meaningful relationships, turning everyday moments into physical, personalised cards and gifts sent anywhere in the world. Founded in London and operating globally, we pioneered the subscription card-sending model and have built a product that sits right at the intersection of technology and human connection. People genuinely love what we do, and the team behind it is equally impressive. We move fast, trust our people, and have very little time for ego or unnecessary processes.
We're looking for an exceptional Senior Product Designer to join us on a 6-month fixed-term contract and own the experience of creating and sending a card, from the first spark of "I should send something" through to the quiet confidence that it arrived. This role leans more towards UX than UI. You'll spend most of your time on product thinking, user flows, research and shaping how the whole experience hangs together, working hand in hand with product to solve real customer problems. That said, you'll still need to be comfortable getting into the detail and producing high-quality UI when a project calls for it. You'll work alongside our existing designer, who leads on UI and brand, so between you the two of you cover the full spectrum.
This is a genuine ownership role. We're a startup within an established brand, which means very few layers, no barriers between design and product, and a strong design voice from day one. You'll see your work go live quickly and in front of hundreds of thousands of people, and you'll be instrumental not just to what we ship now but to the direction the product takes next. With a global customer base, proven product-market fit and a critical FY26 roadmap ahead, it's a rare chance to have real impact fast.
Key Responsibilities
- Leading the UX across our core journeys: onboarding, card creation, personalisation, checkout and post-purchase reassurance
- Shaping high-level flows and product direction, then following through into detailed, production-ready design when a project needs it
- Working closely with product as a true partner, with a strong voice in what we build and why
- Grounding your work in evidence, including customer interviews, usability testing, research and behavioural data
- Designing and analysing experiments to validate ideas before we scale them
- Helping crack our biggest challenge: turning one-time senders into people who make TouchNote a habit
- Partnering with our existing UI and brand designer so the whole experience feels cohesive across platforms
- Managing stakeholders across the business and bringing them along with your thinking
- Communicating design decisions and rationale clearly at all levels
This is a hybrid role, and you'll be based in a London office two days a week.
Skills & Experience Required
- 5+ years of product design experience, end-to-end, ideally including consumer mobile products at scale
- Strong UX foundations, where product thinking, user flows, research and stakeholder management are where you're happiest
- Comfortable in the detail too, able to produce high-quality UI when a project needs it even if it isn't your main lean
- A portfolio that shows real shipped work: the thinking, trade-offs and outcomes, not just pretty screens
- Comfortable designing for iOS and Android as first-class citizens, not web afterthoughts
- Strong with research and data, so you use evidence to make decisions and know how to read an experiment
- Commercially curious, with a clear sense of how design connects to retention, repeat behaviour and revenue
- Comfortable hitting the ground running, happy owning a brief on a short timeframe and delivering fast
- A scrappy, hands-on mindset, someone who isn't precious about your job title and gets things done
- Highly organised but flexible, able to manage autonomy well without needing hand-holding
- A natural collaborator who can bring stakeholders along without losing pace
- Bonus points for personalisation, e-commerce or subscription products, or work involving habit and retention
- Free TouchNote cards (of course!)
- Monthly company socials, building-wide events, and fun stuff!
- Fresh snacks, coffee and drinks when you're in the office!
- 25 days of holiday.
- Hybrid set-up, with 2 days (Tues & Thurs) in our office in Shoreditch.
- Friday afternoons off!
- Vitality health insurance post-probation.
We'd love to hear how you think and why this role appeals to you. We know AI is a genuinely useful tool and we're not precious about you using it, but please make sure your own voice comes through in your cover letter. That's the bit we actually want to read.
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