Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide IT support remotely and on-site, ensuring excellent customer service.
- Company: Join Touchstone, a fun-loving IT consultancy in Hampton, Middlesex.
- Benefits: Enjoy a competitive salary, workplace pension, and technical training opportunities.
- Why this job: Be part of a passionate team and develop your IT project skills.
- Qualifications: 2+ years in outsourced IT support with strong communication and technical skills.
- Other info: Work hours are 9-5.30, Monday to Friday.
1st / 2nd Line IT Support Technician
If you think you are the right match for the following opportunity, apply after reading the complete description.
£25,000 to £30,000
Touchstone, an IT consultancy business based in Hampton, Middlesex, we\’re looking for a talented all round IT professional to join our expanding team.
Our team is passionate, hardworking and fun-loving individuals. We want an individual who has a great work ethic and can deliver outstanding customer service and push beyond customer expectation.
We promote training in ITIL and Microsoft qualifications, including study time and resources. The role is a support based role where the successful candidate will be able to support the client user base remotely and by weekly site visits. We will develop project skills and ultimately become responsible for IT projects based on the client’s needs.
Please apply if you have the following experience:
Outsourced IT support (for multiple companies) experience at least 2 years
Excellent communication skills (high standard of written and spoken English)
Excellent Customer Service skills
Must have Technical Support Experience
Desktops – all operating systems, Windows 10,11
Active Directory Administration
Microsoft Office 365 Administration
Exchange Administration
Microsoft Office suite
iPhones/iPad/Smart phone
Hardware support of Desktops / Printers
Nice to have
Cisco/Meraki
Labtech/ConnectWise
Microsoft Azure
Benefits:
Competitive Salary
Workplace Pension Scheme
Technical training
The hours for this role is 9-5.30 Mon-Fri.
Apply now with an up-to-date CV
1st / 2nd Line IT Support Technician employer: Touchlines Ltd
Contact Detail:
Touchlines Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st / 2nd Line IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Office 365 and Active Directory. Being able to discuss your hands-on experience with these tools during an interview will show that you're well-prepared and knowledgeable.
✨Tip Number 2
Highlight your customer service skills by preparing examples of how you've gone above and beyond for clients in previous roles. This will demonstrate your commitment to outstanding service, which is a key requirement for this position.
✨Tip Number 3
Research Touchstone and their approach to IT consultancy. Understanding their values and culture will help you tailor your responses in interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Prepare to discuss your experience with remote support and site visits. Be ready to explain how you manage your time effectively between these tasks, as this role involves both remote assistance and on-site client interactions.
We think you need these skills to ace 1st / 2nd Line IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly your work with desktops, operating systems, and customer service. Use specific examples to demonstrate your skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your commitment to outstanding customer service. Mention your experience with Microsoft Office 365 and any relevant qualifications you hold.
Highlight Communication Skills: Since excellent communication is key for this role, emphasise your written and spoken English skills. Provide examples of how you've effectively communicated with clients or team members in past roles.
Show Enthusiasm for Training: Express your eagerness to engage in training opportunities, such as ITIL and Microsoft qualifications. This shows your commitment to professional development and aligns with the company's values.
How to prepare for a job interview at Touchlines Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your technical experience in detail. Highlight your familiarity with operating systems, Active Directory, and Microsoft Office 365. Consider bringing examples of past issues you've resolved to demonstrate your problem-solving abilities.
✨Emphasise Customer Service
Since the role requires outstanding customer service, be ready to share specific examples of how you've gone above and beyond for clients in previous positions. This will show that you understand the importance of customer satisfaction in IT support.
✨Communicate Clearly
Excellent communication skills are a must for this position. Practice explaining technical concepts in simple terms, as you may need to assist users who aren't tech-savvy. Clear communication can set you apart from other candidates.
✨Demonstrate Your Willingness to Learn
Touchstone values training and development, so express your eagerness to learn new technologies and improve your skills. Mention any relevant certifications or courses you're interested in pursuing, such as ITIL or Microsoft qualifications.
