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For Companies At a Glance
- Tasks: Support individuals in mental health crises through assessments and action plans.
- Company: Join a dynamic team at the Mental Health Single Point of Access in Ealing.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Why this job: Make a real difference in people's lives while developing your skills in crisis care.
- Qualifications: Relevant nursing or mental health qualifications and experience in crisis support.
- Other info: Flexible shift patterns with opportunities for career growth in a diverse team.
The predicted salary is between 44485 - 52521 £ per year.
Job Summary
Are you ready for a unique and challenging opportunity in Acute Mental Health Services? The Mental Health Single Point of Access (MH SPA) is seeking Band 6 Crisis Care Practitioners to join our dynamic team in Ealing. This role offers a blend of telephone and face‑to‑face patient interaction across the MH SPA and NHS111, set in a fast‑paced crisis care environment.
Main Duties
Assist individuals concerned about mental health in high‑risk situations, assess crisis patients, develop action plans, collaborate with Mental Health Advisors and Telecoaches, respond to calls, conduct face‑to‑face assessments, liaise with police, ambulance services and mental health providers, refine crisis care services, manage referrals and work on a 24‑hour rota system.
About Us
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation. We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024‑25 is over £500m.
Job Details
- Date posted: 28 January 2026
- Pay scheme: Agenda for change
- Band: 6
- Salary: £44,485 to £52,521 a year per annum pro rata inclusive of 15% HCAS
- Contract: Fixed term
- Duration: 12 months
- Working pattern: Full‑time
- Reference number: 222‑HOU‑180
- Job locations: St Bernards Hospital, Uxbridge Road, Southall London, UB1 3EU
Responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached.
Essential Qualifications
- Relevant professional qualification (e.g. Nurse, Social Worker, Occupational Therapist, Speech & Language Therapist, Psychotherapist, Psychologist, Counsellor)
- Current registration with relevant professional body (e.g. NMC, HCPC, SWE, BACP, UKCP, NCPS, BPS)
- Educated to degree level standard plus postgraduate diploma or equivalent level of experience
- Specialist knowledge of mental health in relation to crisis, including assessment and management of risk
- Demonstrable clinical knowledge and experience of mental health, including triage, assessment and support for individuals with complex needs
- Evidence of Continuing Professional Development within a mental health setting
Understanding of the barriers and challenges faced by people with serious mental health issues
Desirable Qualifications
- Degree in a health‑related subject
- Qualification in psychosocial interventions in mental health
- KUF training
- Additional training in brief interventions for people in crisis or emotional distress
- Knowledge of local services available to support people in crisis
- Full UK driving licence
Essential Experience
- Providing clinical support to people in mental health crisis or acute emotional distress
- Carrying out crisis mental health assessments and risk formulations
- Working autonomously and using own initiative in pressured environments
- Multi‑disciplinary team working and inter‑agency collaboration
- Prioritising tasks in a busy clinical environment
- Receiving and engaging in clinical supervision
Desirable Experience
- Psychiatric liaison or home treatment services
- Supervising or mentoring staff and/or students
- Facilitating wellbeing sessions with colleagues or service users
- Working to agreed targets and demonstrating clinical outcomes
- Working with people across the lifespan
Knowledge & Skills
- High standard of written and spoken English
- Excellent telephone manner and ability to engage empathetically in high‑risk or emotive situations
- Knowledge of relevant mental health law (MHA, MCA)
- Competence in structured risk assessment and crisis safety planning
- Strong and adaptable communication skills (written and verbal)
- IT literacy, including MS Office and electronic health records
- High level of analytical and judgement skills
- Ability to recognise own wellbeing needs and maintain resilience
- Ability to work without direct supervision
Desirable Knowledge & Skills
- Speak another community language
- Work effectively with interpreters
- Knowledge of RiO or other NHS electronic record systems
- Knowledge of outcome measures and use in audit
- Knowledge of different mental health models and evidence‑based psychosocial interventions
- Appropriately challenge and resolve conflict
Personal Qualities
- Work under pressure in high‑risk situations
- Flexible and positive approach to shift work, including nights and weekends
- Empathy and ability to contain distress while maintaining professional boundaries
- Proactive, reflective, and self‑aware approach to practice
- Manage potentially distressing or traumatic situations
Desirable Personal Qualities
- Supporting others in development
- Self‑development evidence
Specific Requirements
Availability to work a shift rota covering 7 days a week 365 days a year.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure and Barring Service check.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website.
Employer Details
West London NHS Trust
St Bernards Hospital
Uxbridge Road
Southall London
UB1 3EU
https://www.westlondon.nhs.uk
#J-18808-Ljbffr
Band 6 MHSPA Crisis Care Practitioner( Nurse) employer: TouchConsult
Contact Detail:
TouchConsult Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Band 6 MHSPA Crisis Care Practitioner( Nurse)
✨Tip Number 1
Network like a pro! Reach out to your connections in the mental health field, attend relevant events, and join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to crisis care and mental health assessments. Role-play with a friend or use mock interview tools to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your passion for mental health during interviews. Share personal experiences or insights that highlight your commitment to supporting individuals in crisis. This will help you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Band 6 MHSPA Crisis Care Practitioner( Nurse)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Band 6 MHSPA Crisis Care Practitioner role. Highlight your relevant experience in mental health crisis situations and any specific skills that match the job description. We want to see how you fit into our dynamic team!
Showcase Your Skills: Don’t just list your qualifications; demonstrate how they apply to the role. Talk about your experience with risk assessment, crisis management, and working in multi-disciplinary teams. We love seeing real examples of how you've made a difference in high-pressure environments.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that makes it easy for us to see your strengths and suitability for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details you need about the role and our team there!
How to prepare for a job interview at TouchConsult
✨Know Your Stuff
Make sure you brush up on your mental health knowledge, especially around crisis care and risk assessment. Familiarise yourself with the latest practices and guidelines in the field, as well as any relevant legislation like the Mental Health Act. This will show that you're not just qualified, but genuinely passionate about the role.
✨Showcase Your Experience
Prepare to discuss specific examples from your past roles where you've successfully managed high-risk situations or conducted crisis assessments. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewers to see how your experience aligns with their needs.
✨Demonstrate Team Spirit
Since this role involves working within a multi-professional team, be ready to talk about your collaborative experiences. Highlight times when you've worked with other professionals, such as police or ambulance services, to coordinate care effectively. This will show that you can thrive in a team environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, ongoing training opportunities, or how they measure success in crisis care. This not only shows your interest in the role but also helps you gauge if the workplace is the right fit for you.
