Описание:
ToucanTech is a tech scale-up revolutionising workflows for school fundraisers and membership associations. Our smart community management platform combines an all-in-one database, website, email, events, payments, and automation tools to help organisations streamline their admin and build stronger, more engaged communities. We're looking for a Senior Product Manager to take ownership of key product areas and lead the delivery of high-impact SaaS features, with a strong emphasis on AI and automation-driven outcomes.
Задачи:
Own discovery for your product areas, using customer research, feedback analysis and product data to understand problems before committing to solutions. Identify practical opportunities where AI, machine learning or automation can improve user outcomes, efficiency or decision-making. Translate product direction into well-scoped initiatives with clear success metrics. Write high-quality product requirements and user stories that balance user value, technical feasibility and commercial impact. Feed customer, market and delivery insights into roadmap discussions with the Product Director. Lead features and initiatives from discovery through to launch, keeping delivery on track while maintaining a high bar for UX and quality. Work hand in hand with engineering and design throughout build and testing, making day-to-day trade-off decisions and resolving blockers quickly. Coordinate delivery across teams on larger or more complex initiatives, anticipating dependencies and risks early. Own UAT and release readiness for your areas, ensuring every launch is well tested and well prepared. Continuously improve how the team plans, builds and ships. Partner with sales, marketing and customer success to plan launches, support enablement and drive customer adoption. Create and review clear product communications for internal and external audiences. Gather and act on post-launch feedback from customers and internal teams. Define and track success metrics for your features, using data to evaluate impact and inform iteration. Use experimentation, analysis and feedback loops to improve product performance over time. Help embed best-practice product management processes as we scale. Line manage, coach and develop product managers, setting clear goals and supporting their growth and career progression. Run regular one-to-ones, give constructive feedback and run performance reviews. Help shape the team's ways of working, sharing delivery expertise and raising the standard of product practice. Contribute to hiring and onboarding as the product team grows. Act as a go-to point of contact for your product areas across the business.
Требования:
5+ years' experience as a Product Manager in a SaaS environment, with a strong track record of owning and delivering features or product areas end to end. Experience delivering AI-enabled products, data-driven features or automation-focused workflows (hands-on ML not required, but a strong conceptual understanding is). Strong experience with platforms involving CRM, databases, digital communications, online communities, membership or association management, integrations/APIs and/or mobile applications. Excellent execution skills, with a proven ability to ship high-quality products on time in a fast-moving environment. Exceptional attention to detail, critical thinking and problem-solving. Confident communicator with strong stakeholder management and cross-team collaboration skills. Proven experience line managing and developing product managers or other team members. Experience working in a scale-up or fast-moving product environment. Native or extremely fluent English with ability to clearly communicate and articulate product plans with accuracy. A genuine curiosity for emerging technology, especially AI, and how it can be applied to real-world problems. you'll need the right to work in the UK. Будет плюсом: STEM degree or equivalent technical background (preferred); Experience in the education, nonprofit, fundraising or membership sectors; Previous use of fundraising platforms such as BlackBaud/ Raiser’s Edge NXT or GiveCampus is a bonus; Experience working across international markets
Условия:
Flexible working hours and hybrid working style. Clear opportunities for growth, ownership and career progression. A supportive, high-trust environment with a no-blame, learn-fast culture. Transparency around company strategy, priorities and decision-making. Regular team events, lunches and meetups. Central London office with a fully stocked drinks fridge. 24 days holiday per year plus public holidays.
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Product manager for community platforms employer: ToucanTech
At ToucanTech, we pride ourselves on fostering a collaborative and innovative work culture where every team member's contributions are valued. As a Senior Full-Stack Engineer, you'll have the opportunity to work autonomously on impactful projects while benefiting from a supportive environment that encourages professional growth and development. Located in a vibrant tech hub, our company offers a unique chance to be part of a mission-driven team dedicated to enhancing educational experiences through technology.
StudySmarter Expert Advice🤫
We think this is how you could land Product manager for community platforms
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like ToucanTech are looking for when hiring for a Product manager for community platforms.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to ToucanTech for the Product manager for community platforms, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at ToucanTech as a Product manager for community platforms, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out ToucanTech’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Product manager for community platforms.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at ToucanTech, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with ToucanTech's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at ToucanTech. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at ToucanTech
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that ToucanTech uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at ToucanTech. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
