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- Tasks: Be the go-to person for customers, ensuring they get the most from our platform.
- Company: Join ToucanTech, a vibrant community software platform with a mission-driven culture.
- Benefits: Enjoy remote work, flexible hours, 30 paid holidays, and company-funded travel to America.
- Why this job: Make a real impact by helping organizations thrive with innovative tech solutions.
- Qualifications: Experience with US customers, tech-savvy, and a passion for customer success.
- Other info: Work from Lisbon or London with a fun, diverse team and excellent career growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
ToucanTech is hiring a Customer Manager, Americas to look after our growing community of mission-driven organizations across the US and wider Americas. We have team âhubsâ based in London or Lisbon so choose where you would like to work to be close to colleagues!
Youâll typically work around 1pmâ9pm (Lisbon/London time) â with flexibility â to sync with customers in California and across the US.
What youâll be doing:
- Be the goâto person for our customers in the Americas â membership associations, schools, charities, universities, museums & clubs â helping them get real value (and joy!) from ToucanTechâs allâinâone community & membership platform.
- Be the product & process translator. Help customers switch from multiple tools to our single platform (CRM, website, email, events, forms, payments & more), test out and suggest smart workflows, and share best practice.
- Own onboarding & success. Lead onboarding for new customers, coordinating with our tech, data and design teams to get them live and loving the platform.
- Create customer joy. Build strong relationships with admins and teams at membership organizations & institutions, guiding them to get the most from ToucanTech.
- Protect & grow revenue. Support renewals, spot upsell opportunities (addâons, modules, usage bands), and champion high product adoption.
- Be the voice of the customer. Capture feedback & feature requests, feed into our product roadmap, and work with our team to find smart workarounds and solutions.
- Show up as a face of ToucanTech. Join webinars, conferences and customer workshops, occasionally jumping on sales or consultant calls to share real customer stories.
This role is for you if you:
- Have experience with working or living in the US, or with US customers.
- Are inquisitive & tenacious â you dig into the âwhyâ behind requests and donât give up on finding solutions.
- Have experience working with membership organizations (associations, member clubs, communities, alumni groups, etc.).
- Are techâsavvy and quick to learn new software (bonus if youâve worked with CRM, community or membership platforms).
- Love helping customers succeed and have an outgoing, positive, peopleâfirst mindset.
- Are comfortable working remotely and owning a region (we do have regular team meet ups in Lisbon and London).
- Enjoy collaborating across multiple teams â product, sales, marketing, data, design.
- Are happy to work 1pm - evening in Lisbon/London time so you can properly support US customers.
What we offer:
- Base salary + annual commission.
- 30 paid days holiday per year (inclusive of public / federal holidays).
- Remote & flexible working hours and location (Lisbon / London) - with regular team coâworking.
- Companyâfunded travel to America to visit customers.
- A fun, international, diverse team with regular socials, training & knowledgeâsharing.
- A transparent, pragmatic culture with regular internal updates.
About ToucanTech:
ToucanTech is a smarter community software platform used by 400+ organizations in 28 countries to run their membership, alumni and community operations. Our customers make a positive difference in the world â and we help them do it more efficiently, with better engagement and better data.
Ready to build customer joy across the Americas? If youâre a Lisbonâbased digital nomad or nearâLondon customer champion with membership org experience and a love of tech, weâd love to hear from you.
How to apply:
Send your LinkedIn profile and a short note on your experience with membership organizations and customer success to work@toucantech.com with the subject line: Customer Manager, Americas â Lisbon/London.
Please note: You will be responsible for your own Visa i.e. the D8 Digital Nomad Visa or have a right to work from Lisbon or London. We cannot sponsor visas at this time. You must also have reliable internet access and your own private working space (as a database company, data privacy is extremely important to us and to our customers).
Seniority level: Entry level
Employment type: Fullâtime
Industries: Software Development
Customer Manager, Americas employer: ToucanTech
Contact Detail:
ToucanTech Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Customer Manager, Americas
â¨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms, especially those in the membership and community space. A friendly chat can lead to valuable insights or even a referral!
â¨Tip Number 2
Show off your tech-savvy side! When you get the chance to chat with potential employers, share your experiences with CRM systems or community platforms. Itâll show them youâre ready to hit the ground running.
â¨Tip Number 3
Prepare for those interviews by understanding the companyâs mission and values. At ToucanTech, weâre all about customer joy, so think of ways you can contribute to that and be ready to share your ideas!
â¨Tip Number 4
Donât forget to follow up after interviews! A quick thank-you note can go a long way in leaving a positive impression. Plus, it shows youâre genuinely interested in the role and the company.
We think you need these skills to ace Customer Manager, Americas
Some tips for your application đŤĄ
Show Your Customer Passion: When writing your application, let us see your enthusiasm for helping customers succeed. Share specific examples of how you've made a positive impact in previous roles, especially with membership organisations.
Be Tech-Savvy: Since we're all about tech at ToucanTech, highlight your experience with software and platforms, particularly CRMs or community tools. We want to know how quickly you can adapt to new tech!
Tailor Your Note: Make sure your short note is personalised! Mention why you're excited about the Customer Manager role and how your background aligns with our mission. This is your chance to stand out!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you donât miss any important updates from us!
How to prepare for a job interview at ToucanTech
â¨Know Your Product Inside Out
Before the interview, make sure you understand ToucanTechâs community and membership platform. Familiarise yourself with its features and how it benefits customers. This will help you speak confidently about how you can assist clients in transitioning to a single platform.
â¨Showcase Your Customer Success Mindset
Prepare examples from your past experiences where you've successfully helped customers achieve their goals. Highlight your ability to build relationships and create customer joy, as this role is all about ensuring clients get the most out of the product.
â¨Demonstrate Your Tech Savviness
Be ready to discuss any relevant software or CRM tools you've used before. If you have experience with membership organisations, share specific instances where youâve leveraged technology to improve processes or customer satisfaction.
â¨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.