Client Manager (Amazon)

Overview

You will be managing and driving value on Amazon for one of the company\’s largest client directly, across all areas of Amazon, including PPC & DSP. You will also lead and manage the workplan for a small team of junior team members on the account.

A bit about us:

Toucan is a full-service Amazon agency (based in the UK, NAM & APAC) and an Amazon Advertising Advanced partner that supports brands to accelerate their businesses globally. We specialise in Amazon strategy, Sponsored Advertising, programmatic DSP advertising and content creation (static and video) We are proud to say that we are working with some of the biggest brands in FMCG, grocery, sports nutrition, healthcare, and beauty, just to name a few. We handle Amazon revenue in excess of £100M globally, and this is rapidly growing. You will be working with a highly motivated, supportive team and we are eager for an individual to come in with a ‘can-do’ attitude and the desire to learn and add value wherever possible.

Key Responsibilities

• The role involves liaising with senior stakeholders, helping to maintain and build positive client relationships whilst delivering success for our clients in their online sales objectives.
• Working with clients on their Amazon marketing/sales strategy [Vendor Central and Seller Central]
• Implementing effective product launches on Amazon
• Managing client budgets and running Amazon Advertising campaigns in line with agreed KPIs
• Liaising with Amazon Vendor/Seller Managers
• Reporting on sales, marketing campaigns and account performance
• Supporting brands on their launches into other Amazon territories
• Regularly meeting with clients
• Networking with clients and industry members to gain new leads and opportunities
• A fun and friendly person to have in the office

Skills/Requirements

• University degree or relevant business experience
• 1-2 years Amazon account management experience
• Confident and ambitious candidate that enjoys networking and building strong relationships
• Hardworking, flexible and has a can-do attitude
• Good working knowledge of Microsoft products; Excel, Powerpoint, Word
• Excellent organisational skills and an ability to work in both a team and individually
• High-energy and self motivated

By joining Toucan, you will

• Benefit from our flexible working policy. We offer a mix of home and office working and give everyone the option to work flexibly.
• Get Vitality health insurance.
• Have the option to work remotely for up to 3 weeks from any country in the world.
• Get your birthday off every year!
• Get to attend regular team social events and trips, including a summer and Christmas party.
• Receive comprehensive and ongoing training and development.
• Be part of a rapidly growing agency, with the opportunity to shape your role
• Gain an in-depth understanding of ecommerce and the way Amazon operates.
• Be part of a successful and dynamic team with a friendly and entrepreneurial culture
• Impact the wider business performance with visible results.
• Have access to our brand-new office in Westfield shopping centre, complete with panoramic city views, free fruit, shower & bike storage and a wraparound terrace.
• Have the option of an annual travelcard loan.
• Benefit from our hybrid working model – we work from the office on Mondays & Thursdays and at home the rest of the week. However, the office is open and available to work in 24/7

OUR VALUES

Here at Toucan, we take our company values seriously.

CURIOSITY

• We are always learning
• We constantly ask questions
• We want to improve ourselves continuously, the company and our client’s business

AMBITION

• We want to succeed
• We set high targets for ourselves, our team and the company
• We give 100% to everything we do

ENTREPRENEURIAL SPIRIT

• We use our initiative and try to find solutions first
• We figure out new ways of doing things
• We innovate
• We don’t accept the status quo
• We always look to add value

PEOPLE FIRST

• We are authentic – we our ourselves
• We respect other’s time
• We support each other’s lives outside of work
• We treat everyone as an individual and respect their differences
• We get to know the people we work with
• We don’t operate a one size fits all policy

COLLABORATION

• We are one team – we unite to deliver results
• We have a positive attitude – it’s contagious
• We motivate others
• We boost others

OUR EQUAL RIGHTS POLICY

It is our policy not to discriminate against our employees on the basis of their gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, pregnancy or maternity or trade union membership or the fact that they are a part-time worker or a fixed-term employee.