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- Tasks: Lead the charge in creating awesome client experiences and strategies.
- Company: Join a dynamic firm focused on client satisfaction and growth.
- Benefits: Enjoy a permanent role with opportunities for collaboration and impact.
- Why this job: Make a real difference in client journeys while working with cool teams.
- Qualifications: Experience in client experience management and strong analytical skills required.
- Other info: Perfect for those who thrive in fast-paced environments and love teamwork.
The predicted salary is between 36000 - 60000 £ per year.
Client Experience (CX) Manager
Category: Business professional
Team: Business Development
Location: Bristol
Terms: Permanent
Are you passionate about enhancing client experiences and driving customer satisfaction? Do you excel at developing and implementing strategies that ensure a seamless and positive journey for clients? If so, we have an exciting opportunity for you!
As a CX Manager, you will be responsible for creating and executing strategies that ensure a seamless and positive experience for our clients. You will build strong and collaborative relationships across business services and legal teams, directly contributing to the firm's growth by identifying and leveraging opportunities for improvements in the client journey. You will play a crucial role in ensuring the client's voice drives decision-making.
Key Responsibilities:
- Design and execute CX strategies aligned with business objectives.
- Map client journeys to identify touchpoints and opportunities for improvement.
- Develop and implement an internal communications strategy for CX.
- Collaborate with marketing to build reputation and competitive position.
- Collect, analyse, and act on customer feedback to improve service.
- Implement and manage client satisfaction surveys and feedback mechanisms.
- Monitor and report on KPIs related to CX, client satisfaction, and retention.
What We Need from You:
- Proven experience managing client experience.
- Strong understanding of client journey mapping, satisfaction metrics, and CX improvement.
- Strong analytical skills with the ability to interpret data and make informed decisions.
- Excellent communication and interpersonal skills.
- Ability to influence and work collaboratively with cross-functional teams.
- Proficiency in CX tools and software.
- Strong problem-solving skills and attention to detail.
- Ability to manage multiple projects and priorities simultaneously.
If you are passionate about enhancing client experiences and have the skills and knowledge we are looking for, we would love to hear from you. Apply now to be part of a fast-paced and collaborative team.
Customer Experience Manager employer: Totum
Contact Detail:
Totum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager
✨Tip Number 1
Familiarize yourself with the latest trends in customer experience management. Understanding current best practices and tools will help you speak confidently about your strategies during the interview.
✨Tip Number 2
Prepare specific examples of how you've successfully improved client experiences in previous roles. Highlighting measurable outcomes will demonstrate your impact and expertise in CX.
✨Tip Number 3
Research StudySmarter's approach to client experience. Knowing our values and how we prioritize client satisfaction will allow you to align your answers with our company culture during discussions.
✨Tip Number 4
Practice your communication skills, as they are crucial for this role. Being able to articulate your thoughts clearly and persuasively will be key in collaborating with cross-functional teams.
We think you need these skills to ace Customer Experience Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Experience Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in client experience management, journey mapping, and any analytical skills you possess. Use specific examples that demonstrate your ability to enhance client satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client experience and your strategic approach to improving customer journeys. Mention specific strategies you've implemented in the past and how they led to positive outcomes.
Highlight Collaboration Skills: In your application, emphasize your ability to work collaboratively with cross-functional teams. Provide examples of how you've successfully influenced decision-making and driven improvements through teamwork.
How to prepare for a job interview at Totum
✨Show Your Passion for Client Experience
Make sure to express your enthusiasm for enhancing client experiences during the interview. Share specific examples of how you've successfully improved customer satisfaction in previous roles.
✨Demonstrate Your Analytical Skills
Be prepared to discuss how you analyze client feedback and satisfaction metrics. Highlight any tools or methodologies you've used to interpret data and make informed decisions.
✨Highlight Collaboration Experience
Since the role requires working with cross-functional teams, share examples of how you've effectively collaborated with different departments to achieve common goals. This will showcase your interpersonal skills.
✨Prepare for Scenario-Based Questions
Anticipate questions that ask how you would handle specific client experience challenges. Think through your problem-solving approach and be ready to discuss how you would implement CX strategies in real-world situations.
