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- Tasks: Provide top-notch technical support and lead local IT initiatives in a law firm.
- Company: Join a reputable law firm with a strong focus on technology and teamwork.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Why this job: Make a real difference by solving tech issues and mentoring others in a dynamic setting.
- Qualifications: 10+ years in IT support with legal experience and strong troubleshooting skills.
- Other info: Opportunity to grow your career while working with cutting-edge legal technologies.
The predicted salary is between 36000 - 60000 £ per year.
This role is fully onsite. You MUST have 5 years + current legal experience for this role.
Job Responsibilities
- This position reports to the Regional IT Manager and provides support from 1st-3rd line.
- The role would suit a good all-round generalist, who can touch on desktop support, network/infrastructure and assist with projects.
- You will use advanced troubleshooting techniques in order to provide accurate, timely and creative resolutions to user and local office technology-related issues.
- Serve as the local team lead for the office and provides back-up support to the Regional IT Director and/or IT Manager.
- Mentors and trains other team members, actively sharing knowledge and best practices, as needed and assigned.
- Actively participates in and occasionally leads (including testing and documentation) software pre-pilots, pilots and roll-outs.
- Performs detailed problem analysis and documents issues and resolutions related to software or network situations and works with software and hardware engineers when the issue needs to be escalated.
Skills Required
- 10 years+ in IT Support ranging from 1st-3rd Line experience, law firm experience is essential.
- Provide technical support for O365, AD, Azure, Win Server, Intune, iManage, Bighand, Intapp, SCCM/Endpoint, Mobile Devices & Network protocols.
- This would suit someone from a smaller law firm, who is a good all-rounder/generalist and has exposure to all firm technologies.
Senior Technical Support Analyst - Law Firm employer: Totum Partners
Contact Detail:
Totum Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Support Analyst - Law Firm
✨Tip Number 1
Network, network, network! Get in touch with your contacts in the legal IT space. Attend industry events or meetups to connect with potential employers and other professionals. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with hiring managers or during interviews, be ready to discuss specific examples of how you've tackled tech issues in a law firm setting. Highlight your experience with O365, AD, and other relevant tools.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We’ve got a streamlined process that makes it easy for you to showcase your qualifications. Plus, it shows you’re genuinely interested in joining our team.
✨Tip Number 4
Prepare for those tricky technical questions! Brush up on your troubleshooting techniques and be ready to demonstrate your problem-solving skills. Practice explaining your thought process clearly, as communication is key in this role.
We think you need these skills to ace Senior Technical Support Analyst - Law Firm
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 5+ years of legal experience and showcases your technical skills. We want to see how your background fits with the role, so don’t be shy about mentioning specific technologies you've worked with!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this Senior Technical Support Analyst role. Share examples of how you've tackled tech issues in a law firm setting and how you can lead our local team.
Show Off Your Problem-Solving Skills: In your application, give us a sneak peek into your troubleshooting techniques. We love candidates who can think outside the box, so share a story or two about how you’ve resolved complex tech problems in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Totum Partners
✨Know Your Legal Tech Inside Out
Make sure you brush up on your knowledge of the specific technologies mentioned in the job description, like O365, Azure, and iManage. Being able to discuss your hands-on experience with these tools will show that you're not just familiar but truly capable.
✨Showcase Your Troubleshooting Skills
Prepare to share specific examples of how you've tackled complex technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your advanced troubleshooting techniques and creative problem-solving abilities.
✨Demonstrate Leadership and Mentoring Experience
Since this role involves leading a local team and mentoring others, be ready to discuss your previous leadership experiences. Share how you've trained team members or led projects, emphasising your ability to share knowledge and best practices effectively.
✨Research the Firm's Culture and Values
Take some time to understand the law firm's culture and values. This will help you tailor your responses to align with their expectations and demonstrate that you're a good fit for their team. Mentioning specific aspects of their culture during the interview can really set you apart.
