A London-based professional services firm seeks a Service Desk Team Lead to own day-to-day IT support and guide a team of five analysts. You will act as the senior escalation point and drive improvements across ITSM, reporting and knowledge management.
Ideal candidates will have leadership experience in IT support, strong communication skills and familiarity with service management tools. Strong collaboration with vendors and stakeholders is required.
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Senior Service Desk Lead | Drive ITSM Excellence & Legal Tech employer: Totum Partners
As a leading international professional services firm, we pride ourselves on fostering a collaborative and inclusive work culture that values diversity and promotes employee growth. Our commitment to continuous improvement in HR technology ensures that you will have the opportunity to enhance your skills while contributing to meaningful projects that impact our people systems. Located in a dynamic environment, we offer competitive benefits and a supportive atmosphere where your contributions are recognised and valued.
