Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead IT support for a law firm, ensuring tech efficiency and user satisfaction.
- Company: Join a prestigious law firm known for its commitment to excellence and innovation.
- Benefits: Enjoy hybrid working with 2 days from home and a supportive team environment.
- Why this job: Be part of a dynamic team, mentor others, and tackle complex tech challenges.
- Qualifications: 10+ years in IT support, with 3+ years in a law firm setting required.
- Other info: Opportunity to lead projects and enhance your technical skills in a collaborative atmosphere.
The predicted salary is between 48000 - 72000 £ per year.
Experience as a Senior/Lead Analyst or Team Lead within a law firm is essential for this role.
Job Responsibilities
- This position reports to a Regional IT Director or IT Manager and provides support of desktop/laptop computer systems of a complex nature to ensure end-user productivity and efficiency.
- You will use advanced troubleshooting techniques in order to provide accurate, timely and creative resolutions to user and local office technology-related issues.
- Serve as the local team lead for the office and provides back-up support to the Regional IT Director and/or IT Manager.
- Coordinates the desktop-support-related activities of team members and serves as the back-up to the Regional IT Director and/or IT Manager as needed.
- Mentors and trains other team members, actively sharing knowledge and best practices, as needed and assigned.
- Actively participates in and occasionally leads (including testing and documentation) software pre-pilots, pilots and roll-outs.
- Performs detailed problem analysis and documents issues and resolutions related to software or network situations and works with software and hardware engineers when the issue needs to be escalated.
Skills Required
- 10 years+ in IT Support experience, 3 years+ within a law firm is essential.
- Provide technical support for O365, AD, Azure, Intune, iManage, Bighand, Intapp, SCCM, Avaya, Apple/Android mobile devices & Network protocols.
This role offers hybrid working - 2 days WFH.
Contact Detail:
Totum Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior/Lead IT Support Analyst - Law Firm (, , United Kingdom)
✨Tip Number 1
Network with professionals in the legal IT sector. Attend industry events or join online forums where you can connect with current employees at law firms. This can give you insights into the company culture and potentially lead to referrals.
✨Tip Number 2
Familiarise yourself with the specific technologies mentioned in the job description, such as O365, Azure, and iManage. Consider taking short courses or certifications to enhance your knowledge and demonstrate your commitment to staying updated in these areas.
✨Tip Number 3
Prepare for potential interviews by practising common technical support scenarios that you might face in a law firm environment. Think about how you would approach troubleshooting complex issues and be ready to discuss your past experiences in detail.
✨Tip Number 4
Showcase your leadership skills by highlighting any mentoring or team-leading experiences you've had in previous roles. Be prepared to discuss how you can contribute to the team's success and support the Regional IT Director or IT Manager effectively.
We think you need these skills to ace Senior/Lead IT Support Analyst - Law Firm (, , United Kingdom)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Senior/Lead Analyst or Team Lead within a law firm. Emphasise your technical skills, particularly with O365, AD, Azure, and other relevant technologies mentioned in the job description.
Craft a Compelling Cover Letter: In your cover letter, explain why you are a great fit for this role. Mention specific examples of how you've used advanced troubleshooting techniques to resolve complex issues and how you've mentored team members in the past.
Showcase Relevant Experience: When detailing your work history, focus on your 10+ years of IT support experience, especially the 3+ years within a law firm. Highlight any leadership roles and your involvement in software roll-outs or training sessions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Support Analyst role.
How to prepare for a job interview at Totum Partners
✨Showcase Your Law Firm Experience
Make sure to highlight your experience within a law firm during the interview. Discuss specific challenges you've faced and how you resolved them, as this role requires a deep understanding of the unique IT needs in a legal environment.
✨Demonstrate Advanced Troubleshooting Skills
Prepare to discuss your advanced troubleshooting techniques. Be ready to provide examples of complex issues you've resolved, particularly those involving O365, AD, Azure, and other relevant technologies mentioned in the job description.
✨Emphasise Leadership and Mentoring
Since this role involves leading a team, be prepared to talk about your leadership style and experiences. Share examples of how you've mentored or trained team members, and how you coordinate activities to ensure smooth operations.
✨Familiarise Yourself with Relevant Technologies
Brush up on the specific technologies listed in the job description, such as iManage, Bighand, and Intapp. Being able to discuss these tools confidently will demonstrate your readiness for the role and your commitment to staying current in the field.