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- Tasks: Streamline ITSM processes and manage the ServiceNow platform for future developments.
- Company: Join a leading law firm with a focus on innovative IT solutions.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Why this job: Make a real impact by improving problem resolution times and leading ITSM initiatives.
- Qualifications: 5+ years in Service Management, ideally within a law firm, with ITIL certification.
- Other info: Opportunity to lead a dynamic team and enhance cross-departmental collaboration.
The predicted salary is between 48000 - 72000 £ per year.
Job Responsibilities:
- Look at improving problem resolution times by streamlining ITSM processes.
- Chair the Problem Review, Major Incident Review and CAB board meetings.
- Manage the global asset management framework.
- Manage the ServiceNow platform and assist with future developments and new features.
- Produce weekly and ad-hoc reports for all levels of management, managing the service reporting and governance.
- Govern ITIL-aligned processes including Change, Problem, Incident & Service Transition.
- Lead team meetings, manage team workload and help foster cross-departmental collaboration.
Skills Required:
- 5 years+ Service Management experience in a management position within a law firm.
- Strong understanding of IT Service Management (ITSM) and the ITIL best practice framework, ideally ITIL certified.
- Strong knowledge of ServiceNow.
ITSM Manager employer: Totum Partners
Contact Detail:
Totum Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITSM Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the ITSM field, especially those who have experience in law firms. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills in interviews! Prepare to discuss how you've improved problem resolution times or streamlined processes in your previous roles. Use specific examples to demonstrate your expertise in ITIL and ServiceNow.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We love seeing candidates who are genuinely interested in joining our team. Tailor your application to highlight your management experience and ITSM knowledge.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you on the interviewer's radar. Mention something specific from your conversation to show you're engaged and keen on the role.
We think you need these skills to ace ITSM Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT Service Management and any relevant achievements. We want to see how your skills align with the role, so don’t be shy about showcasing your ITIL knowledge and ServiceNow expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the ITSM Manager role. Share specific examples of how you've improved processes or led teams in the past – we love a good story!
Showcase Your Leadership Skills: Since this role involves managing teams and fostering collaboration, make sure to highlight your leadership experience. We want to know how you’ve successfully led meetings and managed workloads in previous positions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Totum Partners
✨Know Your ITSM Inside Out
Make sure you brush up on your IT Service Management knowledge, especially around ITIL best practices. Be ready to discuss how you've improved problem resolution times in the past and any specific processes you've streamlined.
✨Showcase Your Leadership Skills
As an ITSM Manager, you'll be leading meetings and managing teams. Prepare examples of how you've successfully chaired meetings or led teams in previous roles. Highlight your ability to foster collaboration across departments.
✨Familiarise Yourself with ServiceNow
Since managing the ServiceNow platform is a key part of the role, make sure you know its features and functionalities well. Be prepared to discuss any past experiences you've had with ServiceNow and how you've leveraged it for service management.
✨Prepare for Reporting Questions
You'll need to produce reports for various levels of management, so think about how you've approached reporting in the past. Be ready to share examples of the types of reports you've created and how they impacted decision-making.