This is a fully-onsite role (5 days). No shifts, Mon-Fri 9-5pm.
Job Responsibilities
- Handle incidents and service requests escalated from First Line Support.
- Diagnose, troubleshoot, and resolve hardware, software, and network-related issues.
- Provide remote and on-site support for end users across the organisation.
- Support core business applications, operating systems, and peripherals.
- Configure and install hardware such as laptops, printers, and other devices.
- Perform software installations, updates, and patch management.
- Manage user accounts, permissions, and access rights.
- Assist in monitoring system performance and network connectivity.
Skills Required
- Previous experience in a 1st/2nd line support role, ideally 5 years+
- Experience supporting - Win 10/11, Intune, M365 (Teams, SharePoint, OneDrive, Outlook), Azure AD/Entra ID and Exchange Online.
- Experience troubleshooting hardware issues, PC Builds and Asset management.
- Understanding of ITIL principles and service management practices
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IT Technician - Law Firm employer: Totum Partners
As a leading international professional services firm, we pride ourselves on fostering a collaborative and inclusive work culture that values diversity and promotes employee growth. Our commitment to continuous improvement in HR technology ensures that you will have the opportunity to enhance your skills while contributing to meaningful projects that impact our people systems. Located in a dynamic environment, we offer competitive benefits and a supportive atmosphere where your contributions are recognised and valued.
