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- Tasks: Lead IT service delivery projects and ensure alignment with business goals.
- Company: Join Totum Partners, a dynamic law firm focused on innovative technology solutions.
- Benefits: Enjoy hybrid working with 2 days from home each week and competitive pay.
- Why this job: Be part of a team that values service excellence and continuous improvement in a supportive environment.
- Qualifications: Experience in IT service delivery within a law firm is essential; strong leadership skills required.
- Other info: Opportunity to manage a small team and implement new IT systems.
The predicted salary is between 43200 - 72000 £ per year.
This range is provided by Totum Partners. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Totum Partners
- The Service Delivery Manager will be responsible for aligning technology solutions with business objectives and meeting end-user needs.
- The IT Service Delivery Manager will work closely with senior leadership to ensure that IT service delivery is aligned with both short-term business objectives and long-term organisational goals, contributing to the firms’ strategic direction.
- The ideal candidate will ensure IT services align with business requirements, are delivered promptly, and comply with established service level agreements (SLAs).
- This role is crucial in managing service performance, promoting continuous improvement and sustaining strong client relationships.
- A key part of this role is effective people management—motivating, supporting, and developing the IT team to achieve high performance and deliver excellent service.
- This role requires strong leadership and passion for service excellence
- Leading and coordinating IT service delivery projects, ensuring they are delivered on time, within budget, and to the required quality
- Promote the adoption of technology and process improvements across the business
- Develop and manage formal Service Improvement Plans based on performance gaps, audit findings, or stakeholder feedback
- Ensure all IT systems and activities comply with data protection, privacy, and cybersecurity standards, contributing to a secure and accountable digital environment
Skills Required
- Previous experience in a Service Delivery Lead or Management role within a law firm – Essential!
- Be able to provide hands-on technical support when required, along with managing service delivery projects, managing a small team of 3 analysts and the ability to identify and implement new IT systems.
- Experience and solid understanding of legal applications, especially iManage Work 10
- Knowledge of project and service management frameworks – ITIL, PRINCE2, Agile
- Experience with ITSM tools and systems
- Extensive knowledge and understanding of key technologies such as O365, Intune, Azure, AD
This role offers hybrid working – 2 days WFH weekly.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
-
Industries
Legal Services and Law Practice
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IT Service Delivery Manager - Law Firm employer: Totum Partners
Contact Detail:
Totum Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Delivery Manager - Law Firm
✨Tip Number 1
Familiarise yourself with the specific legal applications mentioned in the job description, especially iManage Work 10. Having hands-on experience or knowledge about these tools will set you apart from other candidates.
✨Tip Number 2
Highlight your experience with IT service management frameworks like ITIL, PRINCE2, and Agile during your conversations. Being able to discuss how you've applied these methodologies in previous roles can demonstrate your capability to manage service delivery effectively.
✨Tip Number 3
Prepare to discuss your leadership style and how you've motivated teams in the past. This role requires strong people management skills, so sharing specific examples of how you've developed team performance will resonate well with the interviewers.
✨Tip Number 4
Stay updated on the latest trends in cybersecurity and data protection, as compliance is a key part of this role. Being able to articulate your understanding of these standards will show that you're proactive and committed to maintaining a secure digital environment.
We think you need these skills to ace IT Service Delivery Manager - Law Firm
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT service delivery, especially within a law firm. Emphasise your leadership skills and any specific technologies mentioned in the job description, such as iManage Work 10 and ITIL.
Craft a Compelling Cover Letter: Write a cover letter that connects your past experiences to the responsibilities of the IT Service Delivery Manager role. Discuss how you have successfully aligned technology solutions with business objectives in previous positions.
Showcase Your Technical Skills: In your application, clearly outline your technical skills and experience with key technologies like O365, Intune, Azure, and AD. Provide examples of how you've used these tools to improve service delivery.
Highlight People Management Experience: Since effective people management is crucial for this role, include specific examples of how you've motivated and developed teams in the past. Mention any successful projects where you led a team to achieve high performance.
How to prepare for a job interview at Totum Partners
✨Showcase Your Leadership Skills
As an IT Service Delivery Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've motivated and developed your team in previous roles, especially in a law firm setting.
✨Understand Legal Applications
Familiarise yourself with legal applications like iManage Work 10. Be ready to discuss your experience with these tools and how they can enhance service delivery within the firm.
✨Highlight Your Project Management Experience
Discuss your knowledge of project and service management frameworks such as ITIL, PRINCE2, and Agile. Provide specific examples of projects you've managed, focusing on how you ensured they were delivered on time and within budget.
✨Emphasise Continuous Improvement
Prepare to talk about how you've implemented Service Improvement Plans based on performance gaps or feedback. Show your commitment to promoting technology adoption and process improvements that align with business objectives.
