Role Purpose
To coordinate the ticketing sales process, allocation management and matchday operations for all Tottenham Hotspur Women’s first team fixtures. This will include liaising with key internal and external stakeholders and to be present at first team home fixtures at either Brisbane Road or Tottenham Hotspur Stadium.
Key Responsibilities
- Creating seating plans for future season and match ticket sales for Tottenham Hotspur Women’s first team fixtures
- Liaising with key internal colleagues, including Marketing, Team Ops, Stadium Management regarding sales timings, promotional campaigns and allocation management
- Work with internal partners to ensure that all ticketing requirements and obligations are delivered
- Acting as main point of contact for opposition teams’ ticketing staff
- Ensure a ticketing presence at all THW first team home fixtures to ensure a smooth delivery and the swift resolution of any ticketing issues
- Ad hoc support for the wider ticketing requirements for the Club, across Men's ticketing and third-party events
Skills & Experience
- Previous experience working at a senior level with ticketing systems, within the sporting and entertainment industry
- Excellent and proven face-to-face customer service skills
- Excellent general IT literacy
- Proven strong written and verbal communication skills
Personal Attributes
- Thinks ahead, generates ideas
- Values & respects others, builds relationships, collaborates
- Gets things done, delivers to accurate, high standards, takes responsibility
- Naturally organised, with a drive and flair for efficiency
- Outstanding attention to detail and a methodical manner
- Able to work under pressure while maintaining standards and a positive attitude
- Strong commitment to and demonstrated success in delivering a high level of customer and fan experience
Safeguarding & Recruitment Statement
Safeguarding is fundamental to the success in all that we do. The Club follows a Safer Recruitment process for all roles. Successful candidates are to be reminded they would be subject to proportionate background, DBS and reference checks as required.
We welcome applications from anyone regardless of age, disability, gender, race, or ethnic and national origins, religion or belief, or sexual orientation.
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Senior Ticketing Executive employer: Tottenham Hotspur
Tottenham Hotspur is an exceptional employer, offering a dynamic work environment where HR professionals can thrive. With a strong focus on employee development and a collaborative culture, this role provides the opportunity to make a meaningful impact within a prestigious sports organisation. Located in the heart of North London, employees benefit from a vibrant community and access to unique experiences associated with working at a world-class stadium.
