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- Tasks: Lead the stewarding team and ensure a safe, enjoyable experience for all event attendees.
- Company: Join Tottenham Hotspur, an iconic football club with a rich history and a global fanbase.
- Benefits: Enjoy a dynamic work environment at a state-of-the-art stadium with opportunities for growth.
- Why this job: Be part of a passionate team that values innovation and community impact in sports.
- Qualifications: Experience in stewarding or similar roles, strong IT skills, and excellent communication abilities required.
- Other info: Flexible working hours in a vibrant venue hosting various major events.
The predicted salary is between 30000 - 46000 £ per year.
Join to apply for the Steward Manager role at Tottenham Hotspur Football Club Join to apply for the Steward Manager role at Tottenham Hotspur Football Club Founded in 1882, Tottenham Hotspur is an iconic English football club, playing in the Premier League and Women’s Super League. From North London to the world, our fanbase spans continents, cultures, and generations. Spurs is a club that’s always dared to push boundaries, breaking new ground and rewriting history. We offer world-class facilities: In 2019, we opened our state-of-the-art Stadium, a £1 billion landmark that’s the beating heart of North Tottenham’s transformation. More than just a football ground, it’s an engine of change — creating 4,000 jobs and injecting £300 million into the local economy every year. We’re at our brightest when we’re all together. Our Club, our teams, our community. There is only one Hotspur. Tottenham Hotspur. The Role The Club is seeking to appoint a Steward Manager to work within the Stadium Operations Team. The position will work as part of the existing stewarding operations team, providing support to the event day Safety Team whenever necessary as well as preparing resources for other regular events. The steward coordinator will contribute to the monthly audits of procedures and practices to support our desire to provide nothing less than a world class customer experience within a safe, structured, auditable environment. The role demands excellent communication skills and an absolute commitment to offer the very best in-service standards and operational presentation. The Club is searching for a role model who will lead by example and demonstrate personal qualities that will increase levels of service across all levels of our developing front of house operation. Job Purpose This is a key role within our safety management team working alongside the Senior Event Safety Manager and directly reporting to the Safety Officer team, you will be part of the team responsible for the planning, preparation and delivery of the stewarding operation in advance of all events held at the stadium. In addition, you will be required to contribute to the delivery of stewarding operations across a variety of major events held at the Tottenham Stadium and wider campus to include but not limited to football matches, NFL, rugby and concerts etc. Non-Event Day To work within a wider Steward Management team to support the planning, contribute to the administration and auditing our match day stewarding operation for both events held at the Tottenham Stadium and to a lesser extent our first team away fixtures. Daily use of the Club’s software system to plan and administer the event day stewarding operation. The systems provide the administrative backbone to our matchday planning and is the software package that is used to record all of the stewards’ information, event deployment and payroll details. Working within the steward operations team you will be expected to support a range of processes which contribute to the success of the event day operational delivery. A key function of the role is recruitment of stewards. Support the recruitment process for the recruitment of newly appointed stewards Support the administration of all necessary documentation for newly appointed stewards Contribute to the on boarding communication of newly appointed stewards You will be required to work with our partner agencies and develop excellent working relations with all Event Day Support the management of the stewards’ booking-in area to ensure it is prepared correctly, maintained throughout the event and provides all the facilities required by our partner agencies and stewards to efficiently and effectively undertake their operation On rotation Lead the delivery of the steward workforce by event Welcome and check-in all of Club’s directly employed stewards ensuring work times are audited, approved and recorded Ensure that all stewards are correctly dressed for their shift Collate the Audit documentation on steward performance, welfare, uniforms and ethics Collate the audit documentation for partner agency attendance and performance and review qualifications data in line with the agency agreements and payment schedule Oversee the arrival and departure of the partner agency workforce Collect and collate post-match day documentation Prepare post-match reports including incident reports and attendance statistics Additional Assist with departmental recruitment, induction and training of stewards (#Spurs Way) Provide departmental administrative support for all steward related matters Respond to day-to-day steward inquiries Where required support the partner agencies in their event day preparation Upload all match day documentation and supervisor information on to the match day Ipads Personal Attributes A role model to others and encourages stewards to perform to the best of their ability Values and respects others, builds relationships and collaborates Innovative in the approach to the development of systems and processes A genuine team player Has a flexible and responsive approach to work in a 365-event venue Skills and experience Confident use of IT systems Experienced on the Microsoft excel Experience in writing documentation Experienced in working within a similar environment The Tottenham Hotspur Way Is to push harder, rise higher and forge greater. We involve, inspire and elevate one another to be our best selves, to produce exceptional on and off the pitch. Every day brings us opportunities to improve and make the impossible, possible. Our values that bind us DREAM THE IMPOSSIBLE – Impossible made possible when we think outside the box DARE TO CHANGE THE GAME – Relentlessly strive for glory and leave our mark on the world DO IT OUR WAY – Win the right way, never at all costs. Our Responsibility to you Safeguarding is fundamental to the success in all that we do. Successful candidates are to be reminded they would be subject to various background, DBS, and reference checks for this role. We welcome applications from anyone regardless of age, disability, gender, race, or ethnic and national origins, religion or belief, or sexual orientation. 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Steward Manager employer: Tottenham Hotspur Football Club
Contact Detail:
Tottenham Hotspur Football Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Steward Manager
✨Tip Number 1
Familiarise yourself with the Tottenham Hotspur brand and its values. Understanding the club's ethos, such as 'DREAM THE IMPOSSIBLE' and 'DARE TO CHANGE THE GAME', will help you align your responses during interviews and demonstrate that you're a good cultural fit.
✨Tip Number 2
Network within the sports and events industry. Attend local events or connect with professionals on platforms like LinkedIn to gain insights into the role and the club's operations. This can also lead to valuable referrals that may boost your chances of landing an interview.
✨Tip Number 3
Showcase your leadership skills and experience in managing teams. As a Steward Manager, you'll need to lead by example, so be prepared to discuss specific instances where you've successfully managed a team or improved service standards in previous roles.
✨Tip Number 4
Prepare for situational questions related to safety management and customer service. Think of examples from your past experiences that highlight your ability to handle challenging situations effectively, as this is crucial for the role at Tottenham Hotspur.
We think you need these skills to ace Steward Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Steward Manager. Review the job description carefully and highlight key skills and experiences that align with the role.
Tailor Your CV: Customise your CV to reflect the specific requirements of the Steward Manager position. Emphasise your experience in safety management, event coordination, and any relevant IT skills, particularly with Microsoft Excel.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the club. Mention how your personal values align with those of Tottenham Hotspur and provide examples of how you've demonstrated leadership and teamwork in previous roles.
Highlight Relevant Experience: In your application, focus on your past experiences that relate directly to stewarding operations or event management. Include specific examples of how you've contributed to safety and customer service in similar environments.
How to prepare for a job interview at Tottenham Hotspur Football Club
✨Show Your Passion for Football
Make sure to express your enthusiasm for the sport and the club during the interview. Tottenham Hotspur is not just a job; it's a community. Demonstrating your passion can set you apart from other candidates.
✨Highlight Your Leadership Skills
As a Steward Manager, you'll be leading a team. Be prepared to discuss your previous experiences in leadership roles, how you motivate others, and how you handle challenges. Use specific examples to illustrate your points.
✨Familiarise Yourself with Safety Protocols
Understanding safety management and event operations is crucial for this role. Brush up on relevant safety regulations and procedures, and be ready to discuss how you would implement these in a busy stadium environment.
✨Prepare Questions for the Interviewers
Engage with your interviewers by preparing thoughtful questions about the club's operations, culture, and future events. This shows your genuine interest in the role and helps you assess if the club is the right fit for you.
