Medical Administrator

Founded in 1882, Tottenham Hotspur is an iconic English football club, playing in the Premier League and Women’s Super League. From North London to the world, our fanbase spans continents, cultures, and generations. Spurs is a club that’s always dared to push boundaries, breaking new ground and rewriting history.

We are at our brightest when we’re all together. Our club, our teams, our community. We are entering a new era at Tottenham with a new club strategy, new leadership, and a focus on putting our fans at the heart of everything we do as we continue to strengthen our connection with our DNA, our home, and each other.

We offer world-class facilities: In 2019, we opened our state-of-the-art Stadium, a £1 billion landmark that’s the beating heart of North Tottenham’s transformation. More than just a football ground, it’s an engine of change — creating 4,000 jobs and injecting £300 million into the local economy every year.

We’re at our brightest when we’re all together. Our Club, our teams, our community.

There is only one Hotspur. Tottenham Hotspur.

Role Purpose

The Medical Administrator provides high quality administrative and coordination support for the Club’s medical operations and event medical provision. The role supports effective planning, record keeping, scheduling, communication and governance across medical activity, working with internal teams and external providers in a fast-paced elite sport and major-event environment.

This is an administrative and coordination role and does not directly carry clinical responsibility.

Key Responsibilities

The post holder will:

• Provide day-to-day administrative and coordination support for the Club’s medical operations and event medical provision.
• Coordinate medical rotas, availability, scheduling and associated administrative arrangements for fixtures, events and other operational requirements.
• Maintain accurate records, documentation, contact information and administrative systems, ensuring information is appropriately stored and managed.
• Support the onboarding and administration of medical personnel, including relevant documentation, checks, accreditation and system access.
• Coordinate administrative requirements with internal departments, external medical providers, emergency services and other relevant partners.
• Support the administration of medical equipment, consumables, AED records and associated inventory, escalating requirements to the appropriate medical lead.
• Assist with invoices, purchase orders, budget administration and reconciliation relating to medical services.
• Support the collation of information for audits, reviews, incident records and governance requirements.
• Assist with the administration of training, briefings, exercises and event-day medical arrangements.
• Identify and elevate administrative or operational issues appropriately.
• Provide effective administrative support on event days as part of the contracted working pattern, including coordination, communication and record management.
• Contribute to continuous improvement of medical administration processes and systems.

Safeguarding Responsibilities

• Have a duty to safeguard and promote the welfare of children and young people.
• Act in accordance with the organisation’s safeguarding policies and procedures at all times.
• Be alert to signs of abuse, neglect, or safeguarding concerns and report these appropriately.
• Maintain professional boundaries and act as a positive role model when working with or around children.
• Attend safeguarding training as required and keep knowledge up to date.

Person Specification

Qualifications / Training

• Essential: Relevant administrative qualification or equivalent practical experience within medical, healthcare, event, sport or another regulated environment.
• Essential: Experience providing administrative and coordination support within a busy, fast-paced environment.
• Essential: Good working knowledge of confidentiality, data protection and the appropriate handling of sensitive medical and personal information.
• Essential: Strong IT capability, including Microsoft Office, AI and systems used for record keeping, scheduling and administration.
• Desirable: Previous experience within a medical, healthcare, pre-hospital care, occupational health or event medical environment.
• Desirable: Experience within elite sport, football, a major venue or event environment.
• Desirable: Awareness of safeguarding, event safety and relevant medical governance requirements.
• A clinical qualification or professional clinical registration is not required for this role.

Skills & Experience

• Previous experience in a medical administrator, healthcare administrator, medical coordinator or comparable administrative role is advantageous.
• Strong administration, organisation and coordination skills, with excellent attention to detail.
• Experience managing diaries, rotas, records, documentation and multiple competing priorities.
• Confident working with a range of internal and external stakeholders.
• Able to work independently within clearly defined responsibilities while recognising when matters require escalation.
• Comfortable handling confidential and sensitive information with discretion.
• Able to remain organised and effective within a fast-paced, event-driven environment.
• Experience in football, elite sport, healthcare or major events is desirable rather than essential.

Personal Attributes

• Professional, reliable and accountable, with high standards of integrity and discretion.
• Collaborative and respectful, with the ability to work effectively both independently and as part of a team.
• Clear and confident communicator with strong written, verbal and interpersonal skills.
• Proactive, with sound judgement and practical, solutions-focused decision-making.
• Organised and detail-focused, with the ability to manage time, priorities and workload effectively.
• Calm and flexible in approach, able to maintain standards under pressure.
• Demonstrates an understanding of safe, effective medical administration and appropriate professional boundaries.

Safeguarding & Recruitment Statement

Safeguarding is fundamental to the success in all that we do. The Club follows a Safer Recruitment process for all roles. Successful candidates are to be reminded they would be subject to proportionate background, DBS and reference checks as required.

We welcome applications from anyone regardless of age, disability, gender, race, or ethnic and national origins, religion or belief, or sexual orientation.

Reasonable Adjustments

We are committed to providing an inclusive and accessible recruitment process and will make reasonable adjustments at any stage of the application or interview process to support candidates with disabilities or specific needs. Please let us know if you require any adjustments so that we can ensure you have a fair and positive experience.

Please note that we reserve the right to close this vacancy early should we receive a high volume of applications or due to business needs, so early applications are encouraged.