Who We Are
Founded in 1882, Tottenham Hotspur is an iconic English football club, playing in the Premier League and Women’s Super League. From North London to the world, our fanbase spans continents, cultures, and generations. Spurs is a club that’s always dared to push boundaries, breaking new ground and rewriting history.
We offer world-class facilities: In 2019, we opened our state-of-the-art Stadium, a £1 billion landmark that’s the beating heart of North Tottenham’s transformation. More than just a football ground, it’s an engine of change — creating 4,000 jobs and injecting £300 million into the local economy every year.
We’re at our brightest when we’re all together. Our Club, our teams, our community.
There is only one Hotspur. Tottenham Hotspur.
The Role
The Retail Ecommerce Trading Executive is responsible for the upkeep of all products, merchandising and Geo-Targeted Campaign Execution across the online shop. They will also share responsibility for copy, imagery, and working with third parties to innovate the website and implement onsite activations. A key part of this role will be working with our SEO agency to ensure the site is for organic traffic.
To perform their job effectively the Ecommerce Trading Executive will work cross functionally with Marketing, Buying and our Data Analytics team to ensure the best possible onsite fan experience.
Key Responsibilities
- Ownership of all SEO content on site whilst managing relationship with the THFC SEO agency.
- Responsible for supporting the eCommerce team in maximising sales and profit margins across the Online shop.
- Ensuring all onsite information is correct and inline with THFC brand guidelines.
- Redirects – Managing redirects across the online shop and Experiences website.
- Responsible for the updating of META data in addition to the creation of product descriptions on the shop.
- Create personalised experiences using Sales Force Commerce Cloud functionality to improve the fan journey and maximise sales.
- Ownership of creating fully responsive landing pages for promotions and featured ranges across the Online shop.
- Product priority – making sure that products are arranged in the right order on the shop to support the customer experience.
- Report any website issues to the Retail Ecommerce Trading Manager and/or to our systems supplier.
- Responsible for product badging and all other on-site visual merchandising such as on-site search.
- Responsible for maintaining site speed for the Online shop.
- Responsible for all back-end setup including but not limited to onsite promotions.
- Responsible for optimising the Commerce Cloud On-site Search tool to ensure key search terms are returning relevant results for customers and communicating to the Buying team any search trends.
- Use THFC Session recording software to identify and resolve on-site bugs to enhance the customer experience.
Skills & Experience
- Experience with Sales Force Commerce Cloud web Platform
- You must have e-commerce experience to be considered for this position.
- Commercially aware.
- Excellent time manager.
- Excellent spelling and grammar.
- Knowledge of web content management systems.
- Good experience of using Microsoft Office software (word, excel).
- Understanding of SEO.
- Understanding of HTML/CSS.
- Comfortable writing briefs to external clients for on-site developments.
- Computer literate with the ability to learn computer systems.
- Experience working in a similar eCommerce or digital role.
- Passion for eCommerce / Digital.
Key Relationships
- Buying and Merchandising team.
- eCommerce Team.
- Retail Marketing Team.
- Social Media Team.
- Content Team.
- External Web Developers.
- External personalisation provider.
Personal Attributes
- Thinks ahead, generates ideas, challenges the status quo.
- Values & respects others, builds relationships, collaborates.
- Gets things done, delivers to high standards, takes responsibility.
- Strong communication and interpersonal skills.
- High attention to detail.
- Highly organised, proactive, and self-sufficient.
The Tottenham Hotspur Way
Is to push harder, rise higher and forge greater. We involve, inspire and elevate one another to be our best selves, to produce exceptional on and off the pitch. Every day brings us opportunities to improve and make the impossible, possible.
Our values that bind us
DREAM THE IMPOSSIBLE
Impossible made possible when we think outside the box
DA TO CHANGE THE GAME
Relentlessly strive for glory and leave our mark on the world
DO IT OUR WAY
Win the right way, never at all costs.
Safeguarding & Recruitment Statement
Safeguarding is fundamental to the success in all that we do. The Club follows a Safer Recruitment process for all roles. Successful candidates are to be reminded they would be subject to proportionate background, DBS and reference checks as required.
We welcome applications from anyone regardless of age, disability, gender, race, or ethnic and national origins, religion or belief, or sexual orientation.
Contact Details:
Tottenham Hotspur Football Club Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Executive - Retail
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Tottenham Hotspur Football Club are looking for when hiring for a Ecommerce Executive - Retail.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Tottenham Hotspur Football Club for the Ecommerce Executive - Retail, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Tottenham Hotspur Football Club as a Ecommerce Executive - Retail, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Tottenham Hotspur Football Club’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Ecommerce Executive - Retail.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Tottenham Hotspur Football Club, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Tottenham Hotspur Football Club's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Tottenham Hotspur Football Club. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Tottenham Hotspur Football Club
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Tottenham Hotspur Football Club uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Tottenham Hotspur Football Club. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
