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- Tasks: Assist with operations, guest experiences, and events at the Training Centre.
- Company: Join Tottenham Hotspur, an iconic football club with a rich history and global fanbase.
- Benefits: Enjoy a dynamic work environment, opportunities for growth, and a chance to be part of a legendary club.
- Why this job: Be part of a team that values innovation, customer service, and community impact.
- Qualifications: Experience in hospitality or events, strong communication skills, and a commitment to excellence required.
- Other info: Candidates will undergo background checks; we welcome diverse applicants.
The predicted salary is between 28800 - 43200 £ per year.
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Direct message the job poster from Tottenham Hotspur Football Club
Talent Acquisition Partner – Tottenham Hotspur Football Club
Who We Are
Founded in 1882, Tottenham Hotspur is an iconic English football club, playing in the Premier League and Women’s Super League. From North London to the world, our fanbase spans continents, cultures, and generations. Spurs is a club that’s always dared to push boundaries, breaking new ground and rewriting history.
We offer world-class facilities: In 2019, we opened our state-of-the-art Stadium, a £1 billion landmark that’s the beating heart of North Tottenham’s transformation. More than just a football ground, it’s an engine of change — creating 4,000 jobs and injecting £300 million into the local economy every year.
We’re at our brightest when we’re all together. Our Club, our teams, our community.
There is only one Hotspur. Tottenham Hotspur.
The Role
- To effectively assist on the operational tasks, guest experiences, stakeholder care, and events at the Training Centre.
- To contribute to the highest standards of operational services with focus on operational and event processes efficiency, customer and stakeholder satisfaction.
- To perform the job role in compliance with Club and departmental objectives and policies.
Key Responsibilities
- Work within the TC OPS department to ensure the highest standards of service are maintained at the Training Centre, with smoothly running activities and events and excellent customer service
- Act as a primary point of contact for event and operational enquiries
- Apply innovative thinking and contribute to optimising the smart operations of the department
- Manage tours and show visits, the booking of additional events and activities and other ad-hoc requests from initiation and planning, through implementation and closing down.
- Regularly provide Lodge and Operational evening and weekend cover
- Provide excellent customer service to guests and stakeholders, including showcasing the site’s best physical assets to guests and prospective stakeholders
- Assist with logistical requirements, transportation of guests and equipment
- Take prompt action to effectively resolve and report issues, while maintaining optimum discretion and using a confidential approach to dealing with sensitive matters
- Build positive relationships with colleagues, guests, internal and external stakeholders through effective communication and a positive approach
- Be responsible for timely and factual handovers
What you will bring
Specific Experience
- Experience in a hospitality, event or operational environment
- Experience in a customer-facing environment
- Experience dealing or liaising with senior management, guests, and stakeholders
- Experience / Qualification in Health and Safety, such as IOSH or willingness to work towards it
- IT literate, with excellent knowledge of Microsoft office
- Excellent communication and organisational skills
- Delivery and task completion oriented
- High attention to detail
- Driving license
Abilities/Skills/Knowledge
- Thinks ahead and takes initiative
- Values & respects others, builds relationships, collaborates
- Gets things done, takes pride and responsibility
- Smart and professional
- Committed to the highest level of customer service
- Team player who will work alongside their colleagues
- Positive and solution orientated
- Discreet and trustworthy
- Diligent and relentless in pursuance of targets
The Tottenham Hotspur Way
Is to push harder, rise higher and forge greater. We involve, inspire and elevate one another to be our best selves, to produce exceptional on and off the pitch. Every day brings us opportunities to improve and make the impossible, possible.
Our values that bind us
DREAM THE IMPOSSIBLE – Impossible made possible when we think outside the box
DARE TO CHANGE THE GAME – Relentlessly strive for glory and leave our mark on the world
DO IT OUR WAY – Win the right way, never at all costs.
Our Responsibility to you
Safeguarding is fundamental to the success in all that we do. Successful candidates are to be reminded they would be subject to various background, DBS, and reference checks for this role.
We welcome applications from anyone regardless of age, disability, gender, race, or ethnic and national origins, religion or belief, or sexual orientation.
Seniority level
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Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
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Job function
Other
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Industries
Spectator Sports and Sports Teams and Clubs
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Deputy Operations Manager (FTC) employer: Tottenham Hotspur Football Club
Contact Detail:
Tottenham Hotspur Football Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Operations Manager (FTC)
✨Tip Number 1
Familiarise yourself with Tottenham Hotspur's values and mission. Understanding the club's ethos will help you align your responses during interviews, showcasing how you embody their commitment to excellence and customer service.
✨Tip Number 2
Network with current or former employees of Tottenham Hotspur. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Prepare specific examples from your past experiences that demonstrate your ability to handle operational tasks and customer service challenges. Being able to articulate these scenarios will show your readiness for the Deputy Operations Manager role.
✨Tip Number 4
Stay updated on the latest trends in hospitality and event management. Showing that you are knowledgeable about industry innovations can set you apart as a candidate who is proactive and forward-thinking.
We think you need these skills to ace Deputy Operations Manager (FTC)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with the operational tasks and customer service expectations outlined by Tottenham Hotspur.
Showcase Relevant Experience: Emphasise your background in hospitality, event management, or operations. Provide specific examples of how you've successfully managed events or provided excellent customer service in previous roles.
Highlight Soft Skills: Focus on your communication, organisational skills, and ability to build relationships. Mention instances where you’ve demonstrated initiative, problem-solving, and a positive attitude in challenging situations.
Tailor Your CV and Cover Letter: Craft a CV and cover letter that reflect the values and mission of Tottenham Hotspur. Use keywords from the job description and ensure your documents are well-structured, concise, and free of errors before submitting them through our website.
How to prepare for a job interview at Tottenham Hotspur Football Club
✨Research the Club
Before your interview, make sure to familiarise yourself with Tottenham Hotspur's history, values, and recent achievements. Understanding the club's culture and mission will help you align your answers with their expectations.
✨Showcase Your Customer Service Skills
As the role involves excellent customer service, prepare examples from your past experiences where you successfully handled guest interactions or resolved issues. Highlight your ability to maintain a positive attitude under pressure.
✨Demonstrate Your Organisational Abilities
Be ready to discuss how you manage multiple tasks and events simultaneously. Provide specific examples of how you've planned and executed successful operations in previous roles, showcasing your attention to detail and efficiency.
✨Emphasise Teamwork and Communication
The role requires building relationships with colleagues and stakeholders. Prepare to discuss how you collaborate with others and communicate effectively, especially in high-pressure situations. Share instances where teamwork led to successful outcomes.
