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For Companies At a Glance
- Tasks: Deliver outstanding customer experiences and support our passionate fanbase.
- Company: Join the iconic Tottenham Hotspur Football Club, a leader in sports and community.
- Benefits: Gain valuable experience with potential for permanent role and flexible shifts.
- Other info: Embrace a culture of equality, diversity, and personal growth.
- Why this job: Be part of a dynamic team that shapes unforgettable matchday experiences.
- Qualifications: Customer service experience and excellent communication skills required.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Customer Care Assistant – 6 Month Fixed Term Contract
We are excited to be recruiting a Customer Care Assistant to join our fast-paced, passionate, and supporter-focused team. This is a minimum 6-month fixed-term opportunity with the potential to become permanent, making it a fantastic chance to begin or grow your career within Tottenham Hotspur Football Club.
Reporting to the Customer Care Supervisor, the successful candidate will play a vital role in delivering outstanding experience to our supporters. The ideal candidate will bring proven customer service skills (ideally in a contact center or similar environment), a strong understanding of the fan journey, and a passion for how excellent customer care shapes the event day experience and long-term affinity with the Club.
We’re looking for someone with energy, enthusiasm, and a commitment to achieving service targets — as well as the flexibility to work across a variety of shifts including weekends, bank holidays, and of course, matchdays.
About You
- You will be an excellent communicator with great interpersonal skills
- Committed, hardworking, with a flexible attitude
- Empathetic, values & respects others, builds relationships, collaborates
- Able to work under pressure whilst maintaining standards and a positive attitude
- You will get things done and deliver to high standards, taking responsibility for your own work
- You will have very high attention to detail
- Highly organised, methodical, proactive and self-sufficient
- Committed to Equality & Diversity
What you will bring
- Experience in a customer service team (contact centre or retail), with the ability to de-escalate complaints effectively.
- Outstanding written and verbal communication, with the ability to adapt tone and style for different audiences.
- A track record of contributing ideas or initiatives to improve customer experience.
- Ability to write clear, professional correspondence under a pressured environment.
- Strong IT literacy.
The Tottenham Hotspur Way
Is to push harder, rise higher and forge greater. We involve, inspire and elevate one another to be our best selves, to produce exceptional on and off the pitch. Every day brings us opportunities to improve and make the impossible, possible.
Our values that bind us
DREAM THE IMPOSSIBLE – Impossible made possible when we think outside the box
DARE TO CHANGE THE GAME – Relentlessly strive for glory and leave our mark on the world
DO IT OUR WAY – Win the right way, never at all costs.
Our Responsibility to you
Safeguarding is fundamental to the success in all that we do. Successful candidates are to be reminded they would be subject to various background, DBS, and reference checks for this role.
We welcome applications from anyone regardless of age, disability, gender, race, or ethnic and national origins, religion or belief, or sexual orientation.
Employment details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Other and Customer Service
- Industries: Spectator Sports and Sports Teams and Clubs
Note: The rest of the original listing including multiple similar job postings and dates has been omitted to maintain a clear, focused job description.
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Customer Care Assistant - 6 Month Fixed Term Contract employer: Tottenham Hotspur Football Club
Contact Detail:
Tottenham Hotspur Football Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Assistant - 6 Month Fixed Term Contract
✨Tip Number 1
Get to know the club! Research Tottenham Hotspur's history, values, and recent achievements. This will not only help you in interviews but also show your genuine interest in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle difficult situations or complaints, as this role is all about delivering top-notch support to fans.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Tottenham Hotspur family.
We think you need these skills to ace Customer Care Assistant - 6 Month Fixed Term Contract
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service and Tottenham Hotspur shine through. We want to see how much you care about creating a fantastic experience for our supporters!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in customer service. Mention specific skills that align with the role, like your ability to handle complaints or your understanding of the fan journey.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Remember, attention to detail is key, so proofread your work before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to be part of the Tottenham Hotspur family!
How to prepare for a job interview at Tottenham Hotspur Football Club
✨Know Your Club
Before the interview, do your homework on Tottenham Hotspur. Familiarise yourself with the club's history, values, and recent achievements. This will not only show your passion for the role but also help you connect your answers to the club's ethos during the interview.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've excelled in customer service. Think about times when you de-escalated a complaint or went above and beyond for a customer. Relating these experiences to the fan journey will demonstrate your understanding of the role.
✨Demonstrate Flexibility and Team Spirit
Since the role requires working various shifts, including weekends and matchdays, be ready to discuss your availability and willingness to adapt. Highlight any previous experiences where you worked as part of a team in a fast-paced environment, showcasing your collaborative spirit.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly and confidently. Since strong communication is key for this role, consider doing mock interviews with friends or family. Focus on adapting your tone and style to suit different audiences, just like you would with supporters.