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For Companies At a Glance
- Tasks: Support billing processes, track invoices, and manage customer accounts in a dynamic team.
- Company: Join Tottenham Hotspur, an iconic football club with a rich history and global fanbase.
- Benefits: Gain hands-on experience, training, and mentorship in a collaborative environment.
- Why this job: Be part of a transformative club that values innovation and teamwork while making an impact.
- Qualifications: Ideal for recent graduates or those with relevant experience; no prior software knowledge needed.
- Other info: Embrace a culture that encourages dreaming big and pushing boundaries.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Billing Operations Associate role at Tottenham Hotspur Football Club
Join to apply for the Billing Operations Associate role at Tottenham Hotspur Football Club
Founded in 1882, Tottenham Hotspur is an iconic English football club, playing in the Premier League and Women’s Super League. From North London to the world, our fanbase spans continents, cultures, and generations. Spurs is a club that’s always dared to push boundaries, breaking new ground and rewriting history.
We offer world-class facilities: In 2019, we opened our state-of-the-art Stadium, a £1 billion landmark that’s the beating heart of North Tottenham’s transformation. More than just a football ground, it’s an engine of change — creating 4,000 jobs and injecting £300 million into the local economy every year.
We’re at our brightest when we’re all together. Our Club, our teams, our community.
There is only one Hotspur. Tottenham Hotspur.
The Role
We are looking for a motivated and detail-oriented Billing Operations Associate to support our Finance and Revenue Operations team. This entry-level role is ideal for someone eager to learn about billing processes, financial systems, and customer account management. You will assist in invoice tracking, payment applications, and reporting across our Workday and Salesforce systems, playing a key role in keeping customer billing accurate and up-to-date.
Key Responsibilities
- Help ensure invoices in Workday match the correct customer accounts and orders from Salesforce
- Assist with checking invoice details to avoid errors when updates or adjustments are made
Payment Application:
- Learn to identify un-applied payments and assist in assigning them correctly to updated invoices
- Support the application of credits and refunds after invoice changes or cancellations
Sales and Order Coordination:
- Assist in matching new sales in Salesforce with existing customer accounts to ensure a complete billing picture
Reporting & Monitoring:
- Run basic reports in Workday and Salesforce to help identify billing issues (e.g., payments not applied or credits not used)
- Flag discrepancies or missing information for review by senior team members
Training and Development:
- Participate in training sessions to understand internal billing workflows and best practices
- Collaborate with senior team members to continuously improve process knowledge
Systems You’ll Use:
- Workday (for invoice management and payments)
- Salesforce (for customer and sales order information)
Qualifications:
- Associate or bachelor’s degree in finance, Business, Accounting, or a related field (or equivalent experience)
- Strong attention to detail and a willingness to learn complex systems
- Basic understanding of customer accounts, invoices, and payments
- Good communication skills and ability to work well with cross-functional teams
- Familiarity with Microsoft Excel or Google Sheets
- No prior Workday or Salesforce experience required, training will be provided
What You\’ll Gain:
- Hands-on experience with two of the most widely used business platforms: Workday and Salesforce
- A deep understanding of how billing and finance operations support the customer lifecycle
- Exposure to data analysis and reporting in a fast-paced business environment
- A collaborative team culture focused on training, mentorship, and career growth
The Tottenham Hotspur Way
Is to push harder, rise higher and forge greater. We involve, inspire and elevate one another to be our best selves, to produce exceptional on and off the pitch. Every day brings us opportunities to improve and make the impossible, possible.
Our values that bind us
DREAM THE IMPOSSIBLE – Impossible made possible when we think outside the box
DARE TO CHANGE THE GAME – Relentlessly strive for glory and leave our mark on the world
DO IT OUR WAY – Win the right way, never at all costs.
Our Responsibility to you
Safeguarding is fundamental to the success in all that we do. Successful candidates are to be reminded they would be subject to various background, DBS, and reference checks for this role.
We welcome applications from anyone regardless of age, disability, gender, race, or ethnic and national origins, religion or belief, or sexual orientation.
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Billing Operations Associate employer: Tottenham Hotspur Football Club
Contact Detail:
Tottenham Hotspur Football Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Billing Operations Associate
✨Tip Number 1
Familiarise yourself with Workday and Salesforce, as these are the key systems you'll be using. Even if you don't have prior experience, understanding their basic functionalities can give you a head start during interviews.
✨Tip Number 2
Brush up on your knowledge of billing processes and customer account management. Being able to discuss these topics confidently will show your eagerness to learn and contribute to the team.
✨Tip Number 3
Network with current or former employees of Tottenham Hotspur, especially those in finance or billing roles. They can provide valuable insights into the company culture and expectations for the Billing Operations Associate position.
✨Tip Number 4
Prepare questions about the team's workflow and how they handle discrepancies in billing. This demonstrates your proactive approach and genuine interest in the role, making you stand out as a candidate.
We think you need these skills to ace Billing Operations Associate
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Billing Operations Associate. Familiarise yourself with billing processes, financial systems, and customer account management as outlined in the job description.
Tailor Your CV: Customise your CV to highlight relevant skills and experiences that align with the job requirements. Emphasise your attention to detail, willingness to learn, and any experience with financial systems or customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the club. Mention specific aspects of Tottenham Hotspur that resonate with you and explain how your background makes you a great fit for the team.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented clearly. A polished application reflects your professionalism.
How to prepare for a job interview at Tottenham Hotspur Football Club
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Billing Operations Associate. Familiarise yourself with terms like invoice tracking, payment applications, and the systems mentioned, such as Workday and Salesforce.
✨Show Your Attention to Detail
Since this role requires a strong attention to detail, be prepared to discuss examples from your past experiences where you demonstrated this skill. Highlight any relevant coursework or projects that involved meticulous data management or financial processes.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could include inquiries about the team culture, training opportunities, or how success is measured in the role. It shows your genuine interest in the position and the company.
✨Demonstrate Your Willingness to Learn
As this is an entry-level position, emphasise your eagerness to learn and grow within the company. Share any experiences where you quickly adapted to new systems or processes, and express your enthusiasm for participating in training sessions.
