At a Glance
- Tasks: Provide top-notch IT support and resolve technical issues for our iconic football club.
- Company: Join Tottenham Hotspur, a legendary club with a global fanbase and state-of-the-art facilities.
- Benefits: Competitive pay, flexible hours, and the chance to work in a vibrant sports environment.
- Other info: Dynamic role with opportunities for growth and development in a passionate community.
- Why this job: Be part of a team that pushes boundaries and makes a real impact in the tech world.
- Qualifications: Experience in customer-facing IT support and familiarity with network connectivity issues.
The predicted salary is between 30000 - 42000 £ per year.
Founded in 1882, Tottenham Hotspur is an iconic English football club, playing in the Premier League and Women’s Super League. From North London to the world, our fanbase spans continents, cultures, and generations. Spurs is a club that’s always dared to push boundaries, breaking new ground and rewriting history.
We offer world-class facilities: In 2019, we opened our state-of-the-art Stadium, a £1 billion landmark that’s the beating heart of North Tottenham’s transformation. More than just a football ground, it’s an engine of change — creating 4,000 jobs and injecting £300 million into the local economy every year.
We’re currently recruiting a 1st Line Service Desk Engineer within our Technology Department to help us take things to the next level.
About You
- Experience within a customer facing IT support role, in a demanding onsite environment.
- Familiarity with working in an ITSM (Halo ITSM desirable) with the ability to correctly prioritise Incidents and Service Requests by determining Impact and Urgency.
- Understanding of Network related connectivity issues through Wi-Fi and LAN.
- Ability to provision, maintain and support smartphones and tablets through an MDM appliance.
- Experience in software literacy with Cloud based Microsoft applications and company specific applications including remote control tools, anti-virus, Active Directory (AD) and other key components of users’ desktop environment, basic cabling skills and network fault tracing and testing.
- Able to diagnose and resolve faults in hardware and software (including Office 365, Windows and Apple Mac Operating Systems).
What you will bring
- Proficient in the understanding of ITIL and other process driven methodologies.
- A service minded mentality, ensuring the perception of technology is always of a positive nature.
- Flexibility to be able to work some weekends and unsocial hours due to supporting events.
- A Can-do Attitude, willing to assist in all technology related areas.
- A patience and understanding required to handle technical issues and relay them back to business to ensure that issues are being dealt with accordingly.
The Tottenham Hotspur Way is to push harder, rise higher and forge greater. We involve, inspire and elevate one another to be our best selves, to produce exceptional on and off the pitch. Every day brings us opportunities to improve and make the impossible, possible.
Our values that bind us
- DREAM THE IMPOSSIBLE – Impossible made possible when we think outside the box.
- DARE TO CHANGE THE GAME – Relentlessly strive for glory and leave our mark on the world.
- DO IT OUR WAY – Win the right way, never at all costs.
Our Responsibility to you is safeguarding, which is fundamental to the success in all that we do. Successful candidates are to be reminded they would be subject to various background, DBS, and reference checks for this role. We welcome applications from anyone regardless of age, disability, gender, race, or ethnic and national origins, religion or belief, or sexual orientation.
1st Line Engineer employer: Tottenham Hotspur Football Club
At Tottenham Hotspur, we pride ourselves on being more than just a football club; we are a community that champions innovation and inclusivity. As a 1st Line Service Desk Engineer, you will thrive in a dynamic environment that values your contributions and offers extensive opportunities for professional growth within our state-of-the-art facilities. Join us in North London, where your passion for technology will help shape the future of our iconic club and make a meaningful impact on our vibrant community.
Contact Details:
Tottenham Hotspur Football Club Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Tottenham Hotspur Football Club values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Tottenham Hotspur Football Club might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Tottenham Hotspur Football Club!
✨Direct Apply to Tottenham Hotspur Football Club
Let's not forget to apply directly through the Tottenham Hotspur Football Club website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 1st Line Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Tottenham Hotspur Football Club.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Tottenham Hotspur Football Club. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Tottenham Hotspur Football Club
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
