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- Tasks: Provide top-notch IT support and resolve technical issues for our iconic football club.
- Company: Join Tottenham Hotspur, a legendary club with a global fanbase and state-of-the-art facilities.
- Benefits: Competitive pay, flexible hours, and the chance to work in a vibrant sports environment.
- Why this job: Be part of a team that pushes boundaries and makes a real impact in the tech world.
- Qualifications: Experience in customer-facing IT support and familiarity with network connectivity issues.
- Other info: Dynamic role with opportunities for growth and development in a passionate community.
The predicted salary is between 30000 - 42000 £ per year.
Founded in 1882, Tottenham Hotspur is an iconic English football club, playing in the Premier League and Women’s Super League. From North London to the world, our fanbase spans continents, cultures, and generations. Spurs is a club that’s always dared to push boundaries, breaking new ground and rewriting history.
We offer world-class facilities: In 2019, we opened our state-of-the-art Stadium, a £1 billion landmark that’s the beating heart of North Tottenham’s transformation. More than just a football ground, it’s an engine of change — creating 4,000 jobs and injecting £300 million into the local economy every year.
We’re currently recruiting a 1st Line Service Desk Engineer within our Technology Department to help us take things to the next level.
About You
- Experience within a customer facing IT support role, in a demanding onsite environment.
- Familiarity with working in an ITSM (Halo ITSM desirable) with the ability to correctly prioritise Incidents and Service Requests by determining Impact and Urgency.
- Understanding of Network related connectivity issues through Wi-Fi and LAN.
- Ability to provision, maintain and support smartphones and tablets through an MDM appliance.
- Experience in software literacy with Cloud based Microsoft applications and company specific applications including remote control tools, anti-virus, Active Directory (AD) and other key components of users’ desktop environment, basic cabling skills and network fault tracing and testing.
- Able to diagnose and resolve faults in hardware and software (including Office 365, Windows and Apple Mac Operating Systems).
What you will bring
- Proficient in the understanding of ITIL and other process driven methodologies.
- A service minded mentality, ensuring the perception of technology is always of a positive nature.
- Flexibility to be able to work some weekends and unsocial hours due to supporting events.
- A Can-do Attitude, willing to assist in all technology related areas.
- A patience and understanding required to handle technical issues and relay them back to business to ensure that issues are being dealt with accordingly.
The Tottenham Hotspur Way is to push harder, rise higher and forge greater. We involve, inspire and elevate one another to be our best selves, to produce exceptional on and off the pitch. Every day brings us opportunities to improve and make the impossible, possible.
Our values that bind us
- DREAM THE IMPOSSIBLE – Impossible made possible when we think outside the box.
- DARE TO CHANGE THE GAME – Relentlessly strive for glory and leave our mark on the world.
- DO IT OUR WAY – Win the right way, never at all costs.
Our Responsibility to you is safeguarding, which is fundamental to the success in all that we do. Successful candidates are to be reminded they would be subject to various background, DBS, and reference checks for this role. We welcome applications from anyone regardless of age, disability, gender, race, or ethnic and national origins, religion or belief, or sexual orientation.
1st Line Engineer employer: Tottenham Hotspur Football Club
Contact Detail:
Tottenham Hotspur Football Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Engineer
✨Tip Number 1
Get to know the company culture! Tottenham Hotspur is all about pushing boundaries and teamwork. Research their values and think about how you can showcase your alignment with them during interviews.
✨Tip Number 2
Practice your technical skills! As a 1st Line Engineer, you'll need to troubleshoot various IT issues. Brush up on your knowledge of network connectivity and software applications so you can impress during practical assessments.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in being part of the Tottenham Hotspur family.
We think you need these skills to ace 1st Line Engineer
Some tips for your application 🫡
Show Your Passion for Tech: When you're writing your application, let your enthusiasm for technology shine through! We want to see how much you love solving IT issues and helping others. Share any relevant experiences that highlight your customer-facing skills.
Tailor Your CV: Make sure your CV is tailored to the 1st Line Engineer role. Highlight your experience with ITSM tools, network connectivity, and any specific software you've worked with. We appreciate a clear and concise format that makes it easy for us to see your qualifications.
Be Specific About Your Skills: Don’t just list your skills; give us examples of how you've used them in real situations. Whether it's troubleshooting hardware or managing software applications, we want to know how you’ve made an impact in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the Tottenham Hotspur family!
How to prepare for a job interview at Tottenham Hotspur Football Club
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around IT support and troubleshooting. Familiarise yourself with common issues related to Windows, Mac OS, and Office 365, as well as network connectivity problems. Being able to discuss these confidently will show that you're ready to tackle the challenges of a 1st Line Engineer.
✨Showcase Your Customer Service Skills
Since this role is customer-facing, be prepared to demonstrate your service-minded mentality. Think of examples where you've successfully resolved issues for users or clients, and how you maintained a positive perception of technology. This will highlight your ability to handle technical problems while keeping users happy.
✨Understand the Tottenham Hotspur Culture
Do your homework on Tottenham Hotspur and its values. Understand what it means to 'DREAM THE IMPOSSIBLE' and 'DARE TO CHANGE THE GAME'. Relate your answers back to these principles during the interview to show that you align with the club's ethos and are excited about contributing to their mission.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that test your problem-solving skills. Practice articulating how you would prioritise incidents and service requests based on impact and urgency. This will demonstrate your understanding of ITIL methodologies and your ability to think critically under pressure.
