At a Glance
- Tasks: Assist in delivering engaging communications and enhance supporter experiences at Tottenham Hotspur.
- Company: Join the iconic Tottenham Hotspur Football Club, a leader in professional football.
- Benefits: Gain practical experience, develop skills, and enjoy potential career growth in sports.
- Other info: Dynamic role with exposure to matchday operations and community engagement.
- Why this job: Be part of a passionate team and make a real impact on supporter engagement.
- Qualifications: GCSEs in English and Maths required; customer care and communication skills are essential.
The predicted salary is between 19350 - 23650 £ per year.
The Apprentice Supporter Engagement & Communications Assistant will assist in delivering high-quality communications and engagement activities that enhance the supporter experience.
About the Employer
Tottenham Hotspur Football Club, commonly known as Spurs, is a professional football club based in North London, England. Founded in 1882, the club competes in the Premier League, the top tier of English football. Spurs play their home matches at the Tottenham Hotspur Stadium, one of the most modern football venues in Europe.
What You'll Do
The role provides an opportunity to gain practical experience across supporter communications, fan engagement, community engagement, and matchday operations while developing the skills, knowledge, and behaviours required for a career in professional sport. Working closely with supporters, colleagues, charities, community organisations and external stakeholders, the apprentice will help ensure supporters receive clear, consistent and timely information and that supporter feedback is captured and shared across the Club.
Key Responsibilities:
- Supporter Communications: Assist in drafting supporter-facing communications across a variety of channels, including email, website content, FAQs and supporter information guides. Support the maintenance and updating of supporter information platforms, ensuring content remains accurate, accessible and relevant. Help prepare matchday communications and supporter information updates. Support the development of communication materials relating to supporter initiatives, community activities and engagement campaigns.
- Supporter Engagement: Assist with supporter engagement activities, including meetings with supporter groups, the Fan Advisory Board and supporter representatives. Help maintain records of supporter engagement activities and key discussion points. Develop an understanding of supporter culture and the role of fan engagement within football.
- Supporter Relations & Community Engagement: Support the handling of supporter enquiries, feedback and complaints, ensuring they are recorded and escalated appropriately, working with the Supporter Services team. Assist colleagues in responding to supporter concerns in a professional and timely manner. Help identify recurring supporter issues and contribute ideas for improving the supporter experience. Develop an understanding of supporter needs, behaviours and expectations across different supporter groups. Monitor and coordinate the Club's charity and community mailbox, ensuring enquiries are acknowledged and responded to in a professional and timely manner. Support the management of a wide range of charity-related requests, including donation enquiries, fundraising initiatives, community partnerships and supporter requests. Handle sensitive enquiries with professionalism, empathy and discretion, escalating matters where appropriate. Liaise with internal departments and external organisations to gather information and coordinate responses. Maintain accurate records of enquiries, requests and outcomes in line with Club policies and data protection requirements. Assist in identifying opportunities to improve processes and enhance the experience of supporters, charities and community stakeholders engaging with the Club.
- Matchday Operations: Provide support to the Fan Engagement team during selected matchdays and events. Assist with supporter information provision before, during and after fixtures. Help monitor supporter feedback and issues arising on matchdays. Support the coordination of supporter communications relating to matchday operations, travel and stadium information. Gain exposure to stadium operations, supporter safety processes and event management activities.
Training Outcome: Possible permanent role upon completion.
Skills Required:
- Customer care skills
- Communication skills
- Presentation skills
- Team working
- Initiative
Qualifications:
- Essential - GCSE - English - 4-9
- Essential - GCSE - Maths - 4-9
Course Information:
- Course: Customer service specialist (level 3)
- Level: 3
- Route: Sales, marketing and procurement
- Apprenticeship Level: Advanced
Working Arrangements:
- Working Week: Mon - Fri - 09:30am - 17:30 pm
- Expected Duration: 1 Year 6 Months
- Training Provider: CAPITAL CITY COLLEGE GROUP
Supporter Engagement and Communications Apprentice employer: Tottenham Hotspur Football & Athletic Co Ltd
At Tottenham Hotspur, we pride ourselves on being an exceptional employer that champions innovation and collaboration. Our remote-first work culture allows for flexibility while fostering a strong sense of community among our team members, who are passionate about football and technology. With ample opportunities for professional growth and the chance to contribute to the success of one of the world's most iconic football clubs, this role offers a unique and rewarding experience for those looking to make a meaningful impact.
Contact Details:
Tottenham Hotspur Football & Athletic Co Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Engagement and Communications Apprentice
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Tottenham Hotspur Football & Athletic Co Ltd.
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Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Tottenham Hotspur Football & Athletic Co Ltd.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Tottenham Hotspur Football & Athletic Co Ltd.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Tottenham Hotspur Football & Athletic Co Ltd. Apply directly through us to stand out!
We think you need these skills to ace Supporter Engagement and Communications Apprentice
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Tottenham Hotspur Football & Athletic Co Ltd. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Supporter Engagement and Communications Apprentice, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Tottenham Hotspur Football & Athletic Co Ltd
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Tottenham Hotspur Football & Athletic Co Ltd. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
