At a Glance
- Tasks: Support first-team players and coaching staff with lifestyle management and operational logistics.
- Company: Join the iconic Tottenham Hotspur, a Premier League football club with a rich history.
- Benefits: Be part of a dynamic team in a world-class environment with growth opportunities.
- Other info: Flexible hours with exciting matchday experiences and travel opportunities.
- Why this job: Make a real difference in players' lives while working in elite football.
- Qualifications: Experience in player care or elite sport operations is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Who We Are
Founded in 1882, Tottenham Hotspur is an iconic English football club, playing in the Premier League and Women’s Super League. From North London to the world, our fanbase spans continents, cultures, and generations. Spurs is a club that’s always dared to push boundaries, breaking new ground and rewriting history. We offer world-class facilities: In 2019, we opened our state-of-the-art Stadium, a £1 billion landmark that’s the beating heart of North Tottenham’s transformation. More than just a football ground, it’s an engine of change — creating 4,000 jobs and injecting £300 million into the local economy every year. We’re at our brightest when we’re all together. Our Club, our teams, our community. There is only one Hotspur. Tottenham Hotspur.
Role Purpose
We are seeking an exceptional Assistant Player Care Officer to deliver world‑class support to first‑team players, their families, the Head Coach, and the wider coaching staff. This is a high‑trust, relationship‑driven role operating at the heart of an elite football environment. The successful candidate will oversee all aspects of player and coaching staff welfare, lifestyle management, relocation, logistics, and day‑to‑day operational support, ensuring a seamless experience on and off the pitch. The role requires emotional intelligence, discretion, exceptional organisation, and the ability to perform calmly in a fast‑paced, high‑pressure football environment.
Key Responsibilities
- Player & Family Care
- Serve as the primary point of contact for first‑team players and their families for all off‑pitch support matters
- Coordinate international relocations, housing, schooling, banking, healthcare, visas, and local registrations
- Support players’ partners and families with settling into the local area and club environment
- Assist with cultural integration and lifestyle management for international players and coaching staff
- Coordinate family travel and hospitality arrangements for matches and club events
- Build trusted relationships with players and families while maintaining absolute confidentiality and professionalism
- Head Coach & Coaching Staff Support
- Provide high‑level operational and lifestyle support to the First Team Head Coach and coaching staff
- Coordinate travel, accommodation, itineraries, restaurants, transport, and personal logistics
- Assist with onboarding of new coaches and coaching staff
- Support the coaching department during domestic and international fixtures, tours, and pre‑season camps
- Act as a reliable liaison between football operations, coaching staff, and external service providers
- Football Operations & Logistics
- Coordinate first‑team travel logistics including flights, hotels, visas, security, and ground transport
- Support matchday operations and training ground logistics
- Work closely with team operations, medical, security, and performance departments
- Partner with the Football Administration team in relation to the onboarding of coaching staff with regards to all related compliance documents and processes
- Manage confidential schedules, documentation, and operational plans
- Assist during transfer windows with onboarding and integration of new signings
- Welfare & Wellbeing
- Promote player wellbeing and provide support during periods of injury, transition, relocation, or personal difficulty
- Identify and elevate safeguarding or welfare concerns where appropriate
- Coordinate wellbeing initiatives and family engagement activities
- Support younger and newly transferred players transitioning into elite football environments
- Stakeholder Management
- Build strong relationships with agents, family offices, schools, relocation providers, private healthcare providers and other service providers as needed
- Liaise professionally with Premier League officials, embassies, and governing bodies where necessary
- Maintain exceptional service standards representative of a world‑class football club
Person Specification
- Personal Attributes
- Calm under pressure with exceptional emotional intelligence
- Discreet, trustworthy, and service‑oriented
- Flexible and adaptable approach to changing football schedules
- Proactive problem solver with a “nothing is too much trouble” mentality
- Professional presence capable of working with elite athletes and senior leadership
- Passion for football, high performance, and elite environments
- High‑performance elite football setting
- Regular evening, weekend, and matchday work required
- Availability expected during transfer windows, international breaks, pre‑season tours, and overseas travel
- Skills & Experience
- Previous experience in player care, elite sport operations, luxury lifestyle management, or executive support
- Strong understanding of elite football environments and player lifestyles
- Experience coordinating complex logistics and international travel
- Ability to handle sensitive and confidential matters with professionalism
- Exceptional communication and interpersonal skills
- Highly organised with outstanding attention to detail
- Experience working within Premier League, UEFA, or elite sporting environments
- Existing network within football operations or player services
- Experience supporting high‑profile individuals or executive‑level stakeholders
- Experience of interaction with high‑profile athletes, families, and senior football personnel
- Multi‑lingual (including Italian) desirable
Safeguarding & Recruitment Statement
Safeguarding is fundamental to the success in all that we do. The Club follows a Safer Recruitment process for all roles. Successful candidates are to be reminded they would be subject to proportionate background, DBS and reference checks as required. We welcome applications from anyone regardless of age, disability, gender, race, or ethnic and national origins, religion or belief, or sexual orientation.
Reasonable Adjustments
We are committed to providing an inclusive and accessible recruitment process and will make reasonable adjustments at any stage of the application or interview process to support candidates with disabilities or specific needs. Please let us know if you require any adjustments so that we can ensure you have a fair and positive experience.
Please note that we reserve the right to close this vacancy early should we receive a high volume of applications or due to business needs, so early applications are encouraged.
Assistant Player Care Officer in London employer: Tottenham Hotspur Football & Athletic Co Ltd
At Tottenham Hotspur, we pride ourselves on being an exceptional employer that champions innovation and collaboration. Our remote-first work culture allows for flexibility while fostering a strong sense of community among our team members, who are passionate about football and technology. With ample opportunities for professional growth and the chance to contribute to the success of one of the world's most iconic football clubs, this role offers a unique and rewarding experience for those looking to make a meaningful impact.
Contact Details:
Tottenham Hotspur Football & Athletic Co Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Player Care Officer in London
✨Get Involved in Local Sports Communities
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We think you need these skills to ace Assistant Player Care Officer in London
Some tips for your application 🫡
Show Off Your Passion for Sports:In your cover letter, let your enthusiasm for sports and recreation shine through! We want to see your genuine interest in the industry and how it's shaped your career choices. Sharing specific experiences, like managing a team or organising an event, can really make you stand out.
Highlight Relevant Experience:When crafting your CV, focus on any relevant internships, volunteer work, or part-time jobs related to sports and recreation management. Make sure to quantify your achievements – did you increase team participation by a certain percentage or successfully lead a project? Numbers speak volumes!
Tailor Your CV for Sports Management:Use a CV format that emphasises your skills in leadership, teamwork, and event coordination. Don’t forget to include specific training or certifications that relate to sports management, as these can set you apart from other applicants. We love seeing candidates with relevant qualifications!
Express Your Long-Term Goals:In your application, we want to see your career aspirations in sports management. Don’t hesitate to include how you envision your future in this industry and how joining Tottenham Hotspur Football & Athletic Co Ltd aligns with those goals. We’re looking for candidates who are not just a perfect fit for the role but are also excited about growing with us!
How to prepare for a job interview at Tottenham Hotspur Football & Athletic Co Ltd
✨Highlight Your Passion for Sports
When chatting with Tottenham Hotspur Football & Athletic Co Ltd, make sure to express your genuine love for sports and recreation. Share experiences that showcase your passion, whether it's managing a local sports team, organising events, or simply being an active participant in various activities. This helps them see you're not just a fit on paper, but also someone who truly cares about the field.
✨Showcase Your Management Skills
This role is all about managing resources and people, so be ready to discuss your leadership and organisational skills. Prepare some examples from your past experiences where you've successfully led a team or managed a project, particularly in a sports or recreation setting. Use the STAR (Situation, Task, Action, Result) technique to make your answers concise and impactful.
✨Be Prepared for Scenario-Based Questions
Expect case studies or scenario-based questions that assess your problem-solving and decision-making skills. You might be asked how you would handle a tricky situation, such as resolving a conflict between team members or managing a crisis during a major event. Think through these scenarios and practice how you’d articulate your thought process and solutions.
✨Demonstrate Enthusiasm for Team Collaboration
In the sports and recreation management field, teamwork is essential. During the interview, be prepared to discuss how you work within a team and foster a collaborative environment. Share success stories where teamwork led to a positive outcome, emphasising how you built relationships and encouraged participation among team members to achieve a common goal.
