At a Glance
- Tasks: Analyse data to improve community programmes and report on their impact.
- Company: Join the Tottenham Hotspur Foundation, a charity making a real difference in the community.
- Benefits: Gain valuable experience, work in a vibrant environment, and contribute to meaningful change.
- Other info: Flexible hours may be required; great opportunity for personal and professional growth.
- Why this job: Be part of a team that uses football to create social value and transform lives.
- Qualifications: Strong analytical skills, experience with data tools like Power BI, and a passion for community impact.
The predicted salary is between 32000 - 40000 £ per year.
Job description
Who We Are
Tottenham Hotspur Foundation (the Foundation) is a registered charity and the community arm of Premier League football club Tottenham Hotspur.
The Club, through the Foundation, seeks to use the power and unique appeal of football to provide opportunities that change lives throughout its local community.
The Foundation is based at the Grade II-listed18th century Percy House on Tottenham High Road – painstakingly restored by the Club as part of the wider sport-led regeneration of the area.
We are driven by a passion for creating positive change in people’s lives within an area of significant socio-economic deprivation, yet where a vibrancy and richness of talent and ambition exist.
The Foundation harnesses and builds on this through a range of projects and initiatives to pursue, achieve and sustain desired impacts and outcomes, utilising partnerships within the private, not-for-profit, and public sectors.
Our aim is to become the most socially impactful sports-based charity in the UK, creating at least £30m of social value by 2026.
Job Purpose
To support the Tottenham Hotspur Foundation’s mission by delivering high-quality data analysis, reporting, and insights to improve programme performance and evidence community impact.
The role works closely with the Insight & Impact Manager, Senior Leadership Team where necessary, and delivery teams to track progress against key metrics, enhance data-collection systems, and support informed decision-making at the operational level.
As an Insight & Impact Analyst, you will play a key role in embedding a strong data culture across the Foundation, using insight to drive operational performance, inform decision-making, and support high-quality external reporting.
You will contribute to the development of this data culture, including supporting the establishment of consistent data definitions, standards, and processes, working closely with and under the guidance of the Insight & Impact Manager.
In doing so, you will help embed data-driven practices across the Foundation, enabling programme delivery teams to better understand and optimise their impact on the communities of the Spurs Heartlands.
Key Responsibilities
- Data analysis & reporting
- Provide detailed analysis of programme performance and community impact using Salesforce and other data systems such as Tableau/Power BI.
- Support the design, build, and maintenance of dashboards and reports (e. g. Power BI / Tableau) to provide clear, real-time insight of key metrics to teams.
- Support the preparation and presentation of insights, translating complex datasets into clear, actionable outputs tailored to both technical and non-technical audiences to drive informed decision-making.
- Conduct regular and ad hoc analyses to assess programme effectiveness and support evidence-based decision-making.
- Support programme monitoring and improvement
- Collaborate with delivery managers and programme coordinators to identify meaningful metrics that align with programme objectives and the overall Foundation strategy.
- Assist in tracking, analysing, and interpreting variances in programme outcomes, providing actionable recommendations for improvement.
- Contribute to process improvement initiatives by embedding a culture of data use and continuous learning within programme teams.
- KPI tracking and targeting
- Work with the Insight and Impact Manager to monitor progress towards organisational and programme-specific KPIs.
- Identify trends, risks and opportunities to help programme teams adjust delivery approaches for improved performance.
- Contribute to the development and refinement of performance frameworks across the Foundation.
- System management and optimisation
- Act as an administrator of the Foundation’s data systems and support the effective use and ongoing improvement (predominantly Salesforce) to ensure accurate data collection and reporting.
- Support the integration and alignment of data systems with operational processes, ensuring data integrity and usability.
Help ensure data quality, consistency, and integrity across collection, input, and reporting processes.
- Troubleshoot data and system issues, such as integrations between data collection tools and Salesforce, escalating where appropriate.
- Stakeholder engagement
- Collaborate with internal stakeholders, including programme delivery managers and senior leaders, alongside the Insight & Impact Manager, to provide relevant and timely insights that drive programme and strategy improvements.
- Contribute to data storytelling that clearly evidences impact, supporting delivery managers in securing funding and strengthening the Foundation’s strategic positioning.
- Capacity building and knowledge sharing
- Support the Insight & Impact Manager to train programme delivery staff on the effective use of dashboards, data tools, and reporting mechanisms.
- Foster a culture of data-driven decision-making by promoting the value of insights across the organisation.
- Promote data literacy and confidence across teams to enable more informed decision-making.
- Due to the nature of the industry and the role, some out-of-office hours work would be required from time to time, including evenings, weekends, and bank holidays.
- Safeguarding Responsibilities
- Have a duty to safeguard and promote the welfare of children and young people
- Act in accordance with the organisation’s safeguarding policies and procedures at all times
- Be alert to signs of abuse, neglect, or safeguarding concerns and report these appropriately
- Maintain professional boundaries and act as a positive role model when working with or around children
- Attend safeguarding training as required and keep knowledge up to date
Person Specification
Skills & attributes
- Strong analytical capability with excellent attention to detail.
- Proactive and collaborative, with the ability to build strong working relationships across teams and engage stakeholders.
- Excellent communication skills, with the ability to translate complex data into clear, meaningful insight.
- Solutions-focused with a drive to improve systems, processes, and impact measurement
- Able to manage multiple priorities in a fast-paced, dynamic environment.
- Knowledge & experience
- Bachelor’s degree, equivalent experience in a data, insight, or analyst role, or equivalent transferable experience. (E)
- Strong experience using data visualisation tools, such as Power BI or Tableau, to build dashboards and reports. (E)
- Advanced Excel skills for data analysis and manipulation (E)
- Experience working with data systems or CRM platforms; Salesforce experience is highly advantageous. (D)
- Experience analysing performance data and presenting insights to inform decision-making. (E)
- Familiarity with monitoring and evaluation approaches, ideally within a social impact or community setting. (D)
- Experience in presenting insights to non-technical audiences to drive decision-making. (D)
- Safeguarding & Recruitment Statement
Safeguarding is fundamental to the success in all that we do.
The Club follows a Safer Recruitment process for all roles.
Successful candidates are to be reminded they would be subject to proportionate background, DBS and reference checks as required for this role.
We welcome applications from anyone regardless of age, disability, gender, race, or ethnic and national origins, religion or belief, or sexual orientation.
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Insight & Impact Analyst employer: Tottenham Hotspur Football & Athletic Co Ltd
At Tottenham Hotspur, we pride ourselves on being an exceptional employer that champions innovation and collaboration. Our remote-first work culture allows for flexibility while fostering a strong sense of community among our team members, who are passionate about football and technology. With ample opportunities for professional growth and the chance to contribute to the success of one of the world's most iconic football clubs, this role offers a unique and rewarding experience for those looking to make a meaningful impact.
Contact Details:
Tottenham Hotspur Football & Athletic Co Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Insight & Impact Analyst
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Tottenham Hotspur Football & Athletic Co Ltd.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Tottenham Hotspur Football & Athletic Co Ltd.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Tottenham Hotspur Football & Athletic Co Ltd.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Tottenham Hotspur Football & Athletic Co Ltd. Apply directly through us to stand out!
We think you need these skills to ace Insight & Impact Analyst
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Tottenham Hotspur Football & Athletic Co Ltd. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Insight & Impact Analyst, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Tottenham Hotspur Football & Athletic Co Ltd
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Tottenham Hotspur Football & Athletic Co Ltd. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
