At a Glance
- Tasks: Support events at Tottenham Hotspur, ensuring a fantastic experience for all guests.
- Company: Join the iconic Tottenham Hotspur Football Club, a leader in sports and community engagement.
- Benefits: Gain hands-on experience in a dynamic environment with opportunities for growth.
- Other info: Embrace a vibrant culture that values creativity and teamwork.
- Why this job: Be part of thrilling match days and exciting events, making memories for fans.
- Qualifications: Great customer service skills, a positive attitude, and a team player mentality.
The predicted salary is between 11.7 - 14.3 £ per hour.
Founded in 1882, Tottenham Hotspur is an iconic English football club, playing in the Premier League and Women’s Super League. From North London to the world, our fanbase spans continents, cultures, and generations. Spurs is a club that’s always dared to push boundaries, breaking new ground and rewriting history. We offer world-class facilities: In 2019, we opened our state-of-the-art Stadium, a £1 billion landmark that’s the beating heart of North Tottenham’s transformation. More than just a football ground, it’s an engine of change — creating 4,000 jobs and injecting £300 million into the local economy every year.
The Role: To provide robust and efficient support to contribute towards the success of events that are organised by the Events Team within the Stadium. This will include fan engagement and supporter services support, match-day & non-match day event operation support, and being a match-day programme operative.
About You:
- Support Events Team to deliver a world-class guest experience on match-day and non-match day events, providing a warm welcome to guests and ensuring guests' expectations are delivered.
- Support the Events Team with all VIP and player appearances and chaperoning.
- Liaise with the Events Team to ensure delivery of programmes are distributed and reconciled correctly and efficiently.
- Be the face of Tottenham Hotspur Football Club by being available to answer guests' FAQs and providing accurate information.
- Directional wayfinding support with accessibility when required.
- Engage with our guests with face painting, handing out giveaways, taking photos.
- Answering external and internal phone calls.
- Ensure the requests that are communicated via the Event Hub are assigned, escalating any issues when necessary.
- Other numerous responsibilities which involve the set up and breakdown of an event which may include manual handling tasks.
What you will bring:
- Naturally organised, with a drive and flair for efficiency.
- Thinks on their feet and is proactive.
- A cheerful and confident disposition and good sense of humour.
- Able to work under pressure while maintaining standards and positive attitude.
- Exceptional attention to detail.
- Team player.
- Thinks ahead, generates ideas.
- Values and respects others, builds relationships.
- Gets things done, delivers to high standards, takes responsibility.
- An empathetic and caring approach.
- Excellent and proven face-to-face customer service skills.
- Polite and well spoken.
- Strong interpersonal skills.
The Tottenham Hotspur Way is to push harder, rise higher and forge greater. We involve, inspire and elevate one another to be our best selves, to produce exceptional on and off the pitch. Every day brings us opportunities to improve and make the impossible, possible.
Our values that bind us:
- DREAM THE IMPOSSIBLE – Impossible made possible when we think outside the box.
- DARE TO CHANGE THE GAME – Relentlessly strive for glory and leave our mark on the world.
- DO IT OUR WAY – Win the right way, never at all costs.
Our Responsibility to you: Safeguarding is fundamental to the success in all that we do. Successful candidates are to be reminded they would be subject to various background, DBS, and reference checks for this role. We welcome applications from anyone regardless of age, disability, gender, race, or ethnic and national origins, religion or belief, or sexual orientation.
Casual Event Support employer: Tottenham Hotspur Football & Athletic Co Ltd
At Tottenham Hotspur, we pride ourselves on being an exceptional employer that champions innovation and collaboration. Our remote-first work culture allows for flexibility while fostering a strong sense of community among our team members, who are passionate about football and technology. With ample opportunities for professional growth and the chance to contribute to the success of one of the world's most iconic football clubs, this role offers a unique and rewarding experience for those looking to make a meaningful impact.
Contact Details:
Tottenham Hotspur Football & Athletic Co Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Casual Event Support
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Tottenham Hotspur Football & Athletic Co Ltd and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Casual Event Support
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Tottenham Hotspur Football & Athletic Co Ltd that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Tottenham Hotspur Football & Athletic Co Ltd.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Tottenham Hotspur Football & Athletic Co Ltd get a sense of who you are beyond your experience!
How to prepare for a job interview at Tottenham Hotspur Football & Athletic Co Ltd
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Tottenham Hotspur Football & Athletic Co Ltd and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
