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- Tasks: Support clients in debt by managing their Individual Voluntary Arrangements and maintaining communication.
- Company: PayPlan helps individuals navigate financial difficulties with empathy and tailored solutions.
- Benefits: Enjoy a supportive culture, personal growth opportunities, and various employee benefits.
- Why this job: Make a real difference in people's lives while developing your skills in a rewarding environment.
- Qualifications: Strong communication skills and customer service experience are preferred; empathy is essential.
- Other info: Flexible working options available; apply now to join our mission!
The predicted salary is between 28800 - 43200 £ per year.
Here at PayPlan, we are growing our teams! If you have strong communication skills, ideally over the phone, and take pride in providing excellent customer service we would love to hear from you!
Who are PayPlan?
We believe that everyone should be treated with empathy and respect, especially when dealing with sensitive financial situations. Our goal is to help people who are in debt by providing them with free debt advice and solutions that are tailored to their individual circumstances. We are proud to help and support our clients through their journey and in turn are committed to making a positive impact on their lives.
Why work at PayPlan?
We are dedicated to making a difference in the lives of those in need and we would love for passionate, empathetic and understanding colleagues to join us in our mission. If you are customer-focused, an excellent communicator with good listening skills, and share our values of empathy, respect, and making a positive impact, then we would love for you to be a part of our team. With access to a range of employee benefits, a supportive work culture, and opportunities for personal and professional growth, we offer more than just a job – we offer a rewarding career. Come join us and make a difference in people's lives whilst enjoying what you do!
What would you be doing as an IVA Support Case Officer here at PayPlan?
An IVA Support Case Officer is responsible for assisting clients currently in an active Individual Voluntary Arrangement (IVA), as well as supporting their creditors throughout the process. You will manage a portfolio of clients, maintaining regular contact to review their circumstances and ensure the best possible outcomes for both the client and their creditors.
As an IVA Support Case Officer at PayPlan you will:
- Make and receive calls, send and receive emails, texts, and post, to and from clients and their creditors and voting agents
- Proactively gain trust with clients by building rapport, listening, acknowledging, and guiding them through their journey
- Build and maintain strong working relationships with colleagues and third parties
- Be client driven, listening to their needs, being supportive and empathetic
- Update clients on their cases, always being mindful of their needs and expectations
- Engage with clients to support in finding a suitable recommendation for them, ensuring it also aligns with the requirements of the business
- Champion continuous improvement and new ways of working at every opportunity
About You:
- Previous experience of working within a similar industry would be an advantage
- Excellent written and verbal communication skills with the ability to understand the needs of the client
- Exceptional Customer Service skills to be able to deal with challenging and vulnerable clients
- A great team player with the confidence to work independently
- Excellent attention to detail with a methodical and thorough approach to your work
- A desire to show initiative and the ability to multitask
If this sounds like the role for you, apply now or get in touch if you would like further information. If you require any adjustments to assist you in applying, please contact HR@totemic.co.uk
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IVA Support Case Officer employer: Totemic
Contact Detail:
Totemic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IVA Support Case Officer
✨Tip Number 1
Familiarise yourself with the principles of Individual Voluntary Arrangements (IVAs) and the debt management industry. Understanding the nuances of these processes will help you engage more effectively with clients and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone. Role-playing scenarios with friends or family can help you become more comfortable in handling sensitive conversations, which is crucial for this role.
✨Tip Number 3
Showcase your empathy and customer service skills in any interactions you have prior to applying. Whether it's through volunteering or part-time work, real-life examples of how you've helped others can set you apart from other candidates.
✨Tip Number 4
Research PayPlan's values and mission thoroughly. Being able to articulate how your personal values align with theirs during an interview can significantly strengthen your application and show that you're a good cultural fit.
We think you need these skills to ace IVA Support Case Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an IVA Support Case Officer. Familiarise yourself with the skills required, such as strong communication and customer service abilities, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or similar roles. Use specific examples that demonstrate your ability to handle sensitive situations with empathy and respect.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for helping others and your alignment with PayPlan's values. Mention how your skills can contribute to making a positive impact on clients' lives.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial for this role. A polished application reflects your professionalism.
How to prepare for a job interview at Totemic
✨Show Empathy and Understanding
As an IVA Support Case Officer, you'll be dealing with clients in sensitive financial situations. Make sure to demonstrate your ability to empathise and understand their circumstances during the interview. Share examples of how you've supported others in challenging times.
✨Highlight Communication Skills
Strong communication is key for this role. Be prepared to discuss your experience with both verbal and written communication. You might want to provide specific examples of how you've effectively communicated with clients or colleagues in previous roles.
✨Demonstrate Problem-Solving Abilities
The role requires you to find suitable recommendations for clients while aligning with business requirements. Prepare to discuss scenarios where you've successfully navigated complex situations or resolved issues, showcasing your problem-solving skills.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the role and the company. This not only demonstrates your enthusiasm but also helps you assess if PayPlan is the right fit for you. Ask about team dynamics, training opportunities, or how they measure success in this role.
