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- Tasks: Lead and inspire a team to support clients in financial need.
- Company: PayPlan helps individuals manage debt with empathy and respect.
- Benefits: Enjoy a supportive culture, employee perks, and growth opportunities.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Strong leadership, communication skills, and understanding of debt solutions required.
- Other info: Onsite role in Grantham with varying shifts; salary is £30,000.
The predicted salary is between 24000 - 36000 £ per year.
Job Advert
Location: Grantham (Onsite)
Shift Pattern: Differing shifts between 8-4 and 11-7 Monday to Friday on a Rota Basis
Salary: £30,000
Here at PayPlan, we are looking for a motivational leader with a passion for helping people to join our team as an IVA Support Team Manager. Ideally, you will thrive in a fast-paced environment where you can develop others, drive performance, and make a real difference to customers in financial need.
Ready to join? Read on to find out more about this role.
What would you be doing as an IVA Support Team Manager here at PayPlan?
We’re looking for a dynamic and empathetic Team Manager to lead and inspire our team of IVA Support Case Officers. An IVA Support Case Officer is responsible for assisting clients currently in an active Individual Voluntary Arrangement (IVA), as well as supporting their creditors throughout the process. They manage a portfolio of clients, maintaining regular contact to review their circumstances and ensure the best possible outcomes for both the client and their creditors.
As an IVA Support Team Manager at PayPlan, you will:
- Lead a team of IVA Support Case Officers, inspiring and developing team members to achieve individual and team results.
- Manage performance, setting KPIs, and driving continuous improvement through coaching and mentoring.
- Create a positive and supportive team culture, empowering individuals to succeed.
- Act as a key contact and liaison point for partners and suppliers.
- Implement and embed change management initiatives.
- Identify areas for improvement and make recommendations for positive change.
- Uphold Consumer Duty principles in daily operations.
- Champion continuous improvement and new ways of working at every opportunity.
About You:
- Strong leadership and people management skills.
- A good understanding of debt solutions and financial regulations.
- Excellent communication and interpersonal abilities.
- A problem-solver with great attention to detail.
- Confident in handling challenging conversations around performance.
- Proficient in Microsoft Office.
Who are PayPlan?
We believe that everyone should be treated with empathy and respect, especially when dealing with sensitive financial situations. Our goal is to help people in debt by providing them with free debt advice and solutions tailored to their individual circumstances. We are proud to support our clients through their journey and are committed to making a positive impact on their lives.
Why work at PayPlan?
We are dedicated to making a difference in the lives of those in need. We seek passionate, empathetic, and understanding colleagues to join us in our mission. If you are customer-focused, an excellent communicator with good listening skills, and share our values of empathy, respect, and making a positive impact, we would love for you to join our team. We offer a range of employee benefits, a supportive work culture, and opportunities for personal and professional growth. Join us and make a difference in people’s lives while enjoying what you do!
If this role interests you, apply now or contact us for further information. For application assistance, please email HR@totemic.co.uk.
Please note that your application will be submitted through Hireful, which has its own Privacy Policy available here.
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IVA Support Team Leader employer: Totemic Ltd
Contact Detail:
Totemic Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IVA Support Team Leader
✨Tip Number 1
Familiarise yourself with the principles of Individual Voluntary Arrangements (IVAs) and the financial regulations surrounding them. This knowledge will not only help you understand the role better but also demonstrate your commitment to the position during any discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Think about specific situations where you inspired or developed team members, as this will resonate well with the hiring managers.
✨Tip Number 3
Research PayPlan's mission and values thoroughly. Be ready to discuss how your personal values align with theirs, especially regarding empathy and respect for clients in financial distress. This alignment can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your approach to performance management and continuous improvement. Think of specific strategies you've implemented in previous roles that have led to positive outcomes, as this will highlight your proactive mindset.
We think you need these skills to ace IVA Support Team Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an IVA Support Team Leader. Highlight your leadership skills and experience in managing teams, as well as your understanding of debt solutions and financial regulations.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your leadership abilities, communication skills, and any relevant experience in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping people and your commitment to making a positive impact. Use specific examples from your past experiences to demonstrate how you can lead and inspire a team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Totemic Ltd
✨Show Your Leadership Skills
As a potential IVA Support Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on how you inspired and developed team members to achieve their goals.
✨Understand Debt Solutions
Familiarise yourself with various debt solutions and financial regulations. Being knowledgeable about these topics will not only help you answer questions confidently but also show your commitment to helping clients in financial need.
✨Emphasise Empathy and Communication
PayPlan values empathy and respect, so be sure to highlight your communication skills. Share experiences where you've effectively handled sensitive conversations, showcasing your ability to connect with clients and colleagues alike.
✨Prepare for Change Management Questions
Since the role involves implementing change management initiatives, be ready to discuss your experience with change. Think of specific instances where you've identified areas for improvement and successfully recommended positive changes within a team or organisation.
