Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support clients in their debt journey, managing communications and building rapport.
- Company: PayPlan helps individuals tackle debt with empathy and tailored solutions.
- Benefits: Enjoy a supportive culture, employee perks, and opportunities for growth.
- Why this job: Make a real difference in people's lives while developing your skills in a rewarding environment.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Flexible shifts available; apply now to join our mission!
The predicted salary is between 20316 - 30476 £ per year.
Job Advert
Location: Grantham (Onsite)
Shift Pattern: Differing shifts between 8-4 and 11-7 Monday to Friday on a Rota Basis
Salary: £25396.80 + Bonus
Here at PayPlan, we are growing our teams! If you have strong communication skills, ideally over the phone, and take pride in
providing excellent customer service we would love to hear from you!
Ready to join? Read on to find out more about this role.
What would you be doing as an IVA Support Case Officer here at Payplan?
An IVA Support Case Officer is responsible for assisting clients currently in an active Individual Voluntary Arrangement (IVA), as
well as supporting their creditors throughout the process. You’ll manage a portfolio of clients, maintaining regular contact to
review their circumstances and ensure the best possible outcomes for both the client and their creditors.
We want to make the journey to becoming debt-free as simple and stress-free as possible.
As an IVA Support Case Officer at PayPlan you will:
* Make and receive calls, send and receive emails, texts, and post, to and from clients and their creditors and voting agents
* Proactively gain trust with clients by building rapport, listening, acknowledging, and guiding them through their journey
* Build and maintain strong working relationships with colleagues and third parties
* Be client driven, listening to their needs, being supportive and empathetic
* Update clients on their cases, always being mindful of their needs and expectations
* Engage with clients to support in finding a suitable recommendation for them, ensuring it also aligns with the requirements of
the business
* Champion continuous improvement and new ways of working at every opportunity
About You:
* Previous experience of working within a similar industry would be an advantage
* Excellent written and verbal communication skills with the ability to understand the needs of the client
* Exceptional Customer Service skills to be able to deal with challenging and vulnerable clients
* A great team player with the confidence to work independently
* Excellent attention to detail with a methodical and thorough approach to your work
* A desire to show initiative and the ability to multitask
Who are PayPlan?
We believe that everyone should to be treated with empathy and respect, especially when dealing with sensitive financial
situations. Our goal is to help people who are in debt by providing them with free debt advice and solutions that are tailored to
their individual circumstances. We are proud to help and support our clients through their journey and in turn are committed to
making a positive impact on their lives.
Why work at PayPlan?
We are dedicated to making a difference in the lives of those in need and we would love for passionate, empathetic and
understanding colleagues to join us in our mission. If you are customer-focused, an excellent communicator with good listening
skills, and share our values of empathy, respect, and making a positive impact, then we would love for you to be a part of our
team. With access to a range of employee benefits, a supportive work culture, and opportunities for personal and professional
growth, we offer more than just a job – we offer a rewarding career. Come join us and make a difference in people’s lives whilst
enjoying what you do!
If this sounds like the role for you, apply now or get in touch if you’d like further information. If you require any adjustments
to assist you in applying, please contact HR@totemic.co.uk
Please note that your application will be submitted through Hireful. Hireful hold their own Privacy Policy which can be found here
[https://www.hireful.com/privacy-policy].
#J-18808-Ljbffr
IVA Support Case Officer employer: Totemic Ltd
Contact Detail:
Totemic Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IVA Support Case Officer
✨Tip Number 1
Familiarise yourself with the Individual Voluntary Arrangement (IVA) process. Understanding the ins and outs of IVAs will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves making and receiving calls, being articulate and confident in your verbal communication can set you apart from other candidates.
✨Tip Number 3
Demonstrate your empathy and customer service skills during any interactions with the company. Whether it's through networking or during the interview, showing that you can connect with clients on a personal level is crucial.
✨Tip Number 4
Research PayPlan's values and mission. Aligning your personal values with those of the company can help you articulate why you're a great fit for the team and how you can contribute to their goals.
We think you need these skills to ace IVA Support Case Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the IVA Support Case Officer position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Communication Skills: Since strong communication skills are essential for this role, ensure your CV and cover letter showcase your ability to communicate effectively, both verbally and in writing. Provide examples of how you've successfully engaged with clients or colleagues in previous roles.
Demonstrate Empathy and Customer Service: PayPlan values empathy and excellent customer service. In your application, include specific instances where you have supported clients, especially in challenging situations, to illustrate your ability to handle sensitive matters with care.
Tailor Your CV and Cover Letter: Customise your CV and cover letter for the application. Use keywords from the job description, such as 'client-driven', 'attention to detail', and 'team player', to ensure your application stands out and aligns with what PayPlan is looking for.
How to prepare for a job interview at Totemic Ltd
✨Showcase Your Communication Skills
As an IVA Support Case Officer, strong communication is key. Be prepared to demonstrate your verbal and written communication skills during the interview. You might be asked to role-play a scenario where you need to explain complex information clearly and empathetically.
✨Demonstrate Empathy and Understanding
Given the sensitive nature of the role, it's crucial to show that you can empathise with clients in difficult financial situations. Share examples from your past experiences where you've successfully supported someone through a challenging time.
✨Highlight Your Customer Service Experience
Prepare to discuss your previous customer service roles, especially those involving vulnerable clients. Emphasise how you handled challenging situations and maintained a positive relationship with clients, as this aligns with the values of PayPlan.
✨Research PayPlan's Values
Familiarise yourself with PayPlan's mission and values before the interview. Be ready to discuss how your personal values align with theirs, particularly around empathy, respect, and making a positive impact on people's lives.
