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For Companies At a Glance
- Tasks: Lead and inspire a team to support clients in financial need.
- Company: PayPlan, dedicated to helping people overcome debt with empathy.
- Benefits: Competitive salary, supportive culture, and opportunities for growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Strong leadership skills and understanding of debt solutions required.
- Other info: Join a mission-driven team focused on positive impact and personal development.
The predicted salary is between 26400 - 39600 £ per year.
Overview
Location: Grantham (Onsite)
Shift Pattern: Differing shifts between 8-4 and 12-8 Monday to Friday (plus 1 in 4 Saturdays) on a rota basis
Salary: Up to £33,000
Here at PayPlan, we are looking for a motivational leader with a passion for helping people to join our team as an IVA Services Team Manager. Ideally you will thrive in a fast-paced environment where you can develop others, drive performance, and make a real difference to customers in financial need.
Ready to join? Read on to find out more about this role.
What would you be doing as an IVA Services Team Manager here at PayPlan?
We’re looking for a dynamic and empathetic Team Manager to lead and inspire our team of IVA Services Case Officers. An IVA Services Case Officer supports clients who have been referred by our assessment team, confirming that an Individual Voluntary Arrangement (IVA) is the most suitable solution for their needs. Once agreed, the Case Officer works closely with both the client and their creditors to set up the IVA, helping the client take those important first steps toward becoming debt-free.
As an IVA Services Team Manager at PayPlan you will:
- Lead a team of IVA Services Case Officers, inspiring and developing team members to achieve individual and team results.
- Manage performance, setting KPIs, and driving continuous improvement through coaching and mentoring.
- Create a positive and supportive team culture, empowering individuals to succeed.
- Act as a key contact and liaison point for partners and suppliers
- Implement and embed change management initiatives.
- Identify areas for improvement and make recommendations for positive change.
- Uphold Consumer Duty principles in daily operations.
- Champion continuous improvement and new ways of working at every opportunity
About You
- Strong leadership and people management skills.
- A good understanding of debt solutions and financial regulations.
- Excellent communication and interpersonal abilities.
- A problem-solver with great attention to detail.
- Confident in handling challenging conversations around performance.
- Proficient in Microsoft Office
Who are PayPlan?
We believe that everyone should to be treated with empathy and respect, especially when dealing with sensitive financial situations. Our goal is to help people who are in debt by providing them with free debt advice and solutions that are tailored to their individual circumstances. We are proud to help and support our clients through their journey and in turn are committed to making a positive impact on their lives.
Why work at PayPlan?
We are dedicated to making a difference in the lives of those in need and we would love for passionate, empathetic and understanding colleagues to join us in our mission. If you are customer-focused, an excellent communicator with good listening skills, and share our values of empathy, respect, and making a positive impact, then we would love for you to be a part of our team. With access to a range of employee benefits, a supportive work culture, and opportunities for personal and professional growth, we offer more than just a job – we offer a rewarding career. Come join us and make a difference in people’s lives whilst enjoying what you do!
If this sounds like the role for you, apply now or get in touch if you’d like further information. If you require any adjustments to assist you in applying, please contact HR@totemic.co.uk
Take a look at our website here https://www.payplan.com/.
Please note that your application will be submitted through Hireful. Hireful hold their own Privacy Policy which can be found here https://www.hireful.com/privacy-policy.
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IVA Services Team Manager employer: Totemic Ltd
Contact Detail:
Totemic Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IVA Services Team Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an IVA Services Team Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions related to leadership and team management. Think about how you can showcase your experience in driving performance and supporting team members. We want you to shine!
✨Tip Number 3
Research PayPlan thoroughly! Understand their values and mission, especially around empathy and respect in financial situations. This will help you align your answers during interviews and show that you're a perfect fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining our mission to help those in need. Let's make a difference together!
We think you need these skills to ace IVA Services Team Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IVA Services Team Manager role. Highlight your leadership experience and any relevant financial knowledge to show us you’re the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about helping people in financial need. Share specific examples of how you've inspired teams or driven performance in previous roles.
Showcase Your Communication Skills: Since this role involves a lot of interaction with clients and team members, make sure your application demonstrates your excellent communication abilities. We want to see how you handle challenging conversations!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our mission at PayPlan!
How to prepare for a job interview at Totemic Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of an IVA Services Team Manager inside out. Familiarise yourself with Individual Voluntary Arrangements and the financial regulations that come with them. This will not only help you answer questions confidently but also show your genuine interest in the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you inspired others, managed performance, or implemented change. Be ready to discuss your approach to coaching and mentoring, as this is crucial for the role.
✨Emphasise Empathy and Communication
Since the role involves dealing with sensitive financial situations, be prepared to demonstrate your empathetic communication style. Share experiences where you've handled challenging conversations effectively, showing that you can connect with clients and team members alike.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team culture, ongoing training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
