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For Companies At a Glance
- Tasks: Support clients in becoming debt-free by managing their Individual Voluntary Arrangements.
- Company: PayPlan, a compassionate company dedicated to helping those in financial distress.
- Benefits: Competitive salary, bonus opportunities, supportive culture, and personal growth.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Join a team that values empathy and respect in a dynamic work environment.
The predicted salary is between 21000 - 30000 £ per year.
Overview
Location: Grantham (Onsite)
Shift Pattern: Differing shifts between 8-4 and 12-8 Monday to Friday (plus 1 in 4 Saturdays) on a Rota Basis
Salary: £25,396.80 + Bonus
Here at PayPlan, we are growing our teams! If you have strong communication skills, ideally over the phone, and take pride in providing excellent customer service we would love to hear from you!
Ready to join? Read on to find out more about this role.
What would you be doing as an IVA Services Case Officer here at PayPlan?
An IVA Services Case Officer supports clients who have been referred by our assessment team, confirming that an Individual Voluntary Arrangement (IVA) is the most suitable solution for their needs. Once agreed, the Case Officer works closely with both the client and their creditors to set up the IVA, helping the client take those important first steps toward becoming debt-free.
We want to make the journey to becoming debt-free as simple and stress-free as possible.
- Make and receive calls, send and receive emails, texts, and post, to and from clients and their creditors and voting agents
- Proactively gain trust with clients by building rapport, listening, acknowledging, and guiding them through their journey
- Build and maintain strong working relationships with colleagues and third parties
- Be client driven, listening to their needs, being supportive and empathetic
- Update clients on their cases, always being mindful of their needs and expectations
- Engage with clients to support in finding a suitable recommendation for them, ensuring it also aligns with the requirements of the business
- Champion continuous improvement and new ways of working at every opportunity
About You:
- Previous experience of working within a similar industry would be an advantage
- Excellent written and verbal communication skills with the ability to understand the needs of the client
- Exceptional Customer Service skills to be able to deal with challenging and vulnerable clients
- A great team player with the confidence to work independently
- Excellent attention to detail with a methodical and thorough approach to your work
- A desire to show initiative and the ability to multitask
Who are PayPlan?
We believe that everyone should to be treated with empathy and respect, especially when dealing with sensitive financial situations. Our goal is to help people who are in debt by providing them with free debt advice and solutions that are tailored to their individual circumstances. We are proud to help and support our clients through their journey and in turn are committed to making a positive impact on their lives.
Why work at PayPlan?
We are dedicated to making a difference in the lives of those in need and we would love for passionate, empathetic and understanding colleagues to join us in our mission. If you are customer-focused, an excellent communicator with good listening skills, and share our values of empathy, respect, and making a positive impact, then we would love for you to be a part of our team. With access to a range of employee benefits, a supportive work culture, and opportunities for personal and professional growth, we offer more than just a job – we offer a rewarding career. Come join us and make a difference in people’s lives whilst enjoying what you do!
If this sounds like the role for you, apply now or get in touch if you’d like further information. If you require any adjustments to assist you in applying, please contact HR@totemic.co.uk
Please note that your application will be submitted through Hireful. Hireful hold their own Privacy Policy which can be found here https://www.hireful.com/privacy-policy.
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IVA Services Case Officer employer: Totemic Ltd
Contact Detail:
Totemic Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IVA Services Case Officer
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on PayPlan. Understand their mission and values, especially around empathy and customer service. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of client interaction, it’s crucial to demonstrate your ability to listen and respond effectively. Try role-playing common scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss how you've handled challenging situations in the past. Think of examples where you’ve helped clients or colleagues overcome obstacles, as this aligns perfectly with the supportive nature of the IVA Services Case Officer role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace IVA Services Case Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the IVA Services Case Officer role. Highlight your communication skills and any relevant experience in customer service, as these are key to what we’re looking for!
Showcase Your Empathy: Since we deal with sensitive financial situations, it’s important to demonstrate your ability to empathise with clients. Share examples of how you've supported others in challenging times to show us you understand their needs.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We want to see your personality shine through, so let your passion for helping others come across!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at PayPlan!
How to prepare for a job interview at Totemic Ltd
✨Know Your Stuff
Before the interview, make sure you understand what an IVA is and how it works. Familiarise yourself with the role of an IVA Services Case Officer at PayPlan. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend or family member. Focus on how you can build rapport and trust with clients, as this is crucial in helping them through their financial journey.
✨Empathy is Essential
Prepare examples from your past experiences where you've demonstrated empathy and understanding, especially when dealing with challenging situations. This will highlight your ability to connect with vulnerable clients and show that you align with PayPlan's values.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how PayPlan measures success in this role. This shows your enthusiasm and helps you gauge if the company culture is the right fit for you.
