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For Companies At a Glance
- Tasks: Support clients on their journey to becoming debt-free through empathetic communication.
- Company: Join PayPlan, a compassionate team dedicated to helping those in financial distress.
- Benefits: Enjoy a competitive salary, bonuses, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Strong communication skills and a passion for helping others are essential.
- Other info: Be part of a supportive culture that values empathy and respect.
The predicted salary is between 20316 - 28776 £ per year.
Overview
Job Advert
Location: Grantham (Onsite)
Shift Pattern: Differing shifts between 8-4 and 12-8 Monday to Friday (plus 1 in 4 Saturdays) on a rota basis
Salary: £25,396.80 + Bonus
Role
Here at PayPlan, we are looking for colleagues to join our welcoming and growing team. If you have strong communication skills, ideally over the phone, and take pride in providing excellent customer service we would love to hear from you!
Ready to join? Read on to find out more about this role.
What would you be doing as a Helpline Advisor here at PayPlan?
As a Helpline Advisor, you’ll often be the first point of contact for clients reaching out to PayPlan. Your main responsibility from the start is to put clients at ease. By actively listening and building trust, you’ll play a crucial role in gaining their confidence and securing their commitment, both essential to the success of this role.
We want to make the journey to becoming debt-free as simple and stress-free as possible.
As a Helpline Advisor at PayPlan you will:
- Communicate with the clients via phone, email, texts, and live chat
- Proactively gain trust with clients by building rapport, listening, acknowledging, and guiding them through their journey
- Build and maintain strong working relationships with colleagues and third parties
- Be client driven, listening to their needs, being supportive and empathetic
- Engage with clients to support in starting their debt-free journey, gathering information to enable us to discuss the most appropriate route for them
- Champion continuous improvement and new ways of working at every opportunity
About You
- Previous experience of working within a similar industry would be an advantage
- Excellent written and verbal communication skills with the ability to understand the needs of the client
- Exceptional Customer Service skills to be able to deal with challenging and vulnerable clients
- A great team player with the confidence to work independently
- Excellent attention to detail with a methodical and thorough approach to your work
- A desire to show initiative and the ability to multitask
Who are PayPlan?
We believe that everyone should be treated with empathy and respect, especially when dealing with sensitive financial situations. Our goal is to help people who are in debt by providing them with free debt advice and solutions that are tailored to their individual circumstances. We are proud to help and support our clients through their journey and in turn are committed to making a positive impact on their lives.
Why work at PayPlan?
We are dedicated to making a difference in the lives of those in need and we would love for passionate, empathetic and understanding colleagues to join us in our mission. If you are customer-focused, an excellent communicator with good listening skills, and share our values of empathy, respect, and making a positive impact, then we would love for you to be a part of our team. With access to a range of employee benefits, a supportive work culture, and opportunities for personal and professional growth, we offer more than just a job – we offer a rewarding career. Come join us and make a difference in people’s lives whilst enjoying what you do!
If this sounds like the role for you, apply now or get in touch if you’d like further information. If you require any adjustments to assist you in applying, please contact HR@totemic.co.uk
Please note that your application will be submitted through Hireful. Hireful hold their own Privacy Policy which can be found here. [Privacy Policy not reproduced in this refinement]
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Helpline Advisor employer: Totemic Ltd
Contact Detail:
Totemic Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpline Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on PayPlan. Understand their mission and values, especially around empathy and support for clients. This will help you connect with the team and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with clients over the phone, it’s crucial to sound confident and approachable. Try role-playing with a friend or family member to get comfortable with common scenarios you might face as a Helpline Advisor.
✨Tip Number 3
Show off your empathy! During the interview, share examples of how you've helped others in challenging situations. Highlight your ability to listen and build rapport, as these are key skills for the role. We want to see that you can put clients at ease!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our team at PayPlan. Let’s make this happen together!
We think you need these skills to ace Helpline Advisor
Some tips for your application 🫡
Show Your Communication Skills: Since the Helpline Advisor role is all about communication, make sure your written application reflects your ability to convey information clearly and effectively. Use examples from your past experiences to demonstrate how you've successfully communicated with clients or colleagues.
Tailor Your Application: Take a moment to read through the job description and align your application with what we're looking for. Highlight your customer service experience and any relevant skills that match the role. This shows us you’re genuinely interested in joining our team!
Be Empathetic: We value empathy highly at PayPlan, especially when dealing with sensitive situations. In your application, share instances where you've shown understanding and support to clients or colleagues. This will resonate with our mission and values.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s straightforward and ensures your application reaches us without any hiccups. Plus, it gives you a chance to explore more about our culture and values!
How to prepare for a job interview at Totemic Ltd
✨Know the Company
Before your interview, take some time to research PayPlan. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Active Listening
As a Helpline Advisor, communication is key. During the interview, practice active listening by summarising what the interviewer says before responding. This demonstrates your ability to listen and understand client needs, which is crucial for the role.
✨Show Empathy
Given the sensitive nature of the work, it's important to convey empathy during your interview. Share examples from your past experiences where you've successfully supported clients or colleagues in challenging situations. This will highlight your suitability for the role.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
