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For Companies At a Glance
- Tasks: Lead operational transformation and shape future strategies in a dynamic environment.
- Company: Join a forward-thinking company with a focus on innovation and collaboration.
- Benefits: Enjoy competitive salary, supportive culture, and growth opportunities.
- Why this job: Make a real impact by driving change and optimising operations.
- Qualifications: Strong strategic planning and workforce management experience required.
- Other info: Hybrid work model with a focus on continuous improvement.
The predicted salary is between 60000 - 70000 ÂŁ per year.
Location: Hybrid (Grantham Office – 3 days a week)
Hours: Full‑time, 35 hours per week
Salary: ÂŁ60,000-ÂŁ70,000
About the Role
We are looking for a Head of Operations Strategy & Planning to drive operational transformation and shape our current and future operating model. Reporting to the Director of Operations Strategy & Performance Optimisation, the role will lead and deliver the following strategic aims:
- Workforce Strategy & Planning – Design and implement a scalable workforce management framework across our complex, multifunctional, omni‑channel operation, including resource planning, forecasting, and scheduling.
- Operational Strategy Ownership – Own the development and continuous improvement of core operational strategies, including channel mix optimisation, best‑time‑to‑contact models, and performance analytics.
- Transformation Programme Leadership – Lead large‑scale change programmes, embed new technologies and ways of working, and ensure measurable business impact.
Key Responsibilities
- Lead the design, implementation, and continuous enhancement of the workforce strategy and planning framework.
- Own operational strategy development and improvement, focusing on channel mix optimisation and performance analytics.
- Drive large‑scale transformation programmes and embed new technologies.
- Collaborate closely with cross‑functional teams and senior leadership to align strategy with business goals.
Qualifications
- Strong strategic planning capability.
- Experience in workforce management across multi‑channel operations.
- Data‑driven decision‑making and analytical mindset.
- Proven transformation and change leadership.
- Solid understanding of regulatory requirements and operational risk.
- Experience optimizing customer contact strategies and channel mix.
- Strong commercial acumen with the ability to assess ROI and business impact.
- Continuous improvement mindset (Lean, Six Sigma).
About You
You are ambitious, results‑driven, and thrive in a high‑performance, regulated environment. You bring a collaborative spirit, are comfortable leading and championing change, and are committed to continuous improvement.
Benefits
Access to a range of employee benefits, a supportive work culture, and opportunities for personal and professional growth.
Head of Operations Strategy employer: Totemic Ltd
Contact Detail:
Totemic Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations Strategy
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Ace the Informational Interview
Set up informal chats with professionals in roles you’re interested in. This isn’t a job interview, but a chance to learn and make a great impression. We can use these conversations to showcase our passion and knowledge about operations strategy!
✨Showcase Your Skills
Prepare a portfolio or case studies that highlight your achievements in operational strategy and transformation. We want to demonstrate how we’ve driven change and improved processes in previous roles. Visuals can really make an impact!
✨Apply Through Our Website
Don’t forget to apply directly through our website! It shows initiative and gives us a chance to see your application first-hand. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Head of Operations Strategy
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of Operations Strategy. Highlight your experience in workforce management and operational strategy, and don’t forget to sprinkle in some data-driven achievements that show off your analytical mindset.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this role. Share specific examples of how you've led transformation programmes and improved operational strategies in the past.
Showcase Your Leadership Skills: We want to see your leadership style! In your application, mention how you've collaborated with cross-functional teams and driven change. This will help us understand how you can lead our operational transformation.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values.
How to prepare for a job interview at Totemic Ltd
✨Know Your Operations Inside Out
Before the interview, dive deep into the company's current operational strategies and any recent changes they've made. Familiarise yourself with their workforce management framework and think about how you can contribute to its enhancement.
✨Showcase Your Transformation Experience
Prepare specific examples of large-scale transformation programmes you've led in the past. Highlight the technologies you’ve embedded and the measurable impacts they had on the business. This will demonstrate your capability to drive change effectively.
✨Be Data-Driven
Since the role requires a strong analytical mindset, come prepared with data-driven insights or case studies that showcase your ability to optimise performance analytics and customer contact strategies. This will show that you can make informed decisions based on solid evidence.
✨Collaborate and Communicate
Emphasise your collaborative spirit during the interview. Be ready to discuss how you've worked with cross-functional teams in the past to align strategies with business goals. Strong communication skills are key, so practice articulating your thoughts clearly and confidently.