At a Glance
- Tasks: Lead a dynamic team to ensure operational excellence and high regulatory standards.
- Company: Join a supportive company focused on employee wellbeing and development.
- Benefits: Earn up to £33,000 plus bonuses and enjoy flexible working hours.
- Other info: Great opportunity for career growth in a collaborative environment.
- Why this job: Make a real impact by fostering a positive team culture and driving performance.
- Qualifications: Strong communication skills and experience in managing performance.
The predicted salary is between 33000 - 38000 € per year.
Department: Acquisition – Assessment
Salary: Up to £33,000 FTE plus bonus and an annual up to £5,000 antisocial hours allowance paid monthly if meeting working requirements.
Hours: Department operates 7am–11pm Monday–Friday, 8am–8pm weekends (shift patterns apply).
What you'll be doing
- Operational Excellence: Ensure the team follows company procedures and maintains high regulatory standards. Carry out regular spot checks, review admin tasks, and oversee system accuracy. Complete/review QA assessments and escape risks promptly. Monitor completion of reviews such as 1:1s, coaching, and QA follow-ups.
- Performance & Workload Management: Set clear objectives, manage workloads, and ensure targets are met. Own the team rota and ensure resources are well‑planned across operating hours. Use MI dashboards to monitor KPIs and take corrective action early.
- Team Development: Provide ongoing coaching and mentoring using the GROW model. Use QA feedback, spot checks, and performance data to support ongoing development.
- Communication & Leadership: Act as the link between advisors and management. Encourage feedback, and elevate operational risks early. Deliver honest, supportive, and confidential performance feedback.
- Culture & Team Support: Foster a positive, collaborative environment. Recognise achievements and motivate the team. Support wellbeing and manage conflict proactively.
Key Skills & Experience
- Strong knowledge of debt solutions
- Excellent communication and interpersonal skills
- High attention to detail
- Confident managing performance and difficult conversations
- Empathetic, approachable and objective
- Strong understanding of company and HR policies
- Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams)
If you require any adjustments to assist you in applying, please contact the HR team at PayPlan.
Digital Assessment Team Manager in Grantham employer: Totemic Ltd
At PayPlan, we pride ourselves on being an exceptional employer that values operational excellence and team development. Our supportive work culture fosters collaboration and recognition, while our commitment to employee growth ensures that you will have ample opportunities to advance your career in a dynamic environment. With competitive salaries, bonuses, and a focus on wellbeing, working with us means being part of a team that truly cares about your success and satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Assessment Team Manager in Grantham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to operational excellence. Tailor your answers to show you’re the perfect fit for the Digital Assessment Team Manager position.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build confidence. Focus on articulating your experience with performance management and team development clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Digital Assessment Team Manager in Grantham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your knowledge of debt solutions and any relevant management experience to show us you’re the right fit for the Digital Assessment Team Manager role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this position. Share specific examples of how you've demonstrated strong communication and leadership skills in previous roles, as these are key for us.
Showcase Your Attention to Detail:Since we value high regulatory standards, make sure your application is free from typos and errors. A well-organised application shows us that you pay attention to detail, which is crucial for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Totemic Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of debt solutions and the specific operational procedures of the company. Familiarise yourself with their regulatory standards and be ready to discuss how you would ensure compliance in your role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about times when you set clear objectives, managed workloads, or provided coaching using the GROW model. This will demonstrate your ability to lead effectively.
✨Be Ready for Performance Management Questions
Expect questions about managing performance and handling difficult conversations. Have a few scenarios in mind where you’ve had to give constructive feedback or resolve conflicts, showcasing your empathetic and objective approach.
✨Highlight Your Communication Skills
Since communication is key in this role, prepare to discuss how you foster a positive team environment and encourage feedback. Share examples of how you've acted as a link between different levels of staff and how you’ve motivated your team.
