Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support clients on their journey to becoming debt-free with empathy and excellent communication.
- Company: Join PayPlan, a caring company dedicated to helping people in financial distress.
- Benefits: Competitive salary, bonus opportunities, supportive culture, and personal growth.
- Why this job: Make a real difference in people's lives while developing your skills in a rewarding environment.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Flexible shifts, remote work options, and a commitment to employee well-being.
The predicted salary is between 26436 - 37000 £ per year.
Location: Grantham or Remote
Shift Pattern: Differing shifts between 8-8 Monday to Friday (plus 1 in 4 Saturdays) on a Rota Basis
Salary: £26,436.80 + Bonus
Here at PayPlan, we are looking for colleagues to join our welcoming and growing team. If you have strong communication skills, ideally over the phone, and take pride in providing excellent customer service we would love to hear from you!
What would you be doing as a Case Officer here at PayPlan?
Our Case officers support our clients in every step of the journey, from helping them understand which of the support options we offer would be the best option for them, working with them to set up their solution and then supporting them through the length of that plan to becoming debt free. We want to make the journey to becoming debt‑free as simple and stress‑free as possible.
As a Case Officer at PayPlan you will:
- Make and receive calls, send and receive emails from clients and creditors
- Proactively gain trust with clients by building rapport, listening, acknowledging, and guiding them through their journey
- Build and maintain strong working relationships with colleagues and third parties
- Be client driven, listening to their needs, being supportive and empathetic
- Update clients on their cases, always being mindful of their needs and expectations
- Engage with clients to support in finding a suitable recommendation for them, ensuring it also aligns with the requirements of the business
- Champion continuous improvement and new ways of working at every opportunity
About You:
- Previous experience of working within a similar industry would be an advantage
- Excellent written and verbal communication skills with the ability to understand the needs of the client
- Exceptional Customer Service skills to be able to deal with challenging and vulnerable clients
- A great team player with the confidence to work independently
- Excellent attention to detail with a methodical and thorough approach to your work
- A desire to show initiative and the ability to multitask
Who are PayPlan?
We believe that everyone should be treated with empathy and respect, especially when dealing with sensitive financial situations. Our goal is to help people who are in debt by providing them with free debt advice and solutions that are tailored to their individual circumstances. We are proud to help and support our clients through their journey and in turn are committed to making a positive impact on their lives.
Why work at PayPlan?
We are dedicated to making a difference in the lives of those in need and we would love for passionate, empathetic and understanding colleagues to join us in our mission. If you are customer‑focused, an excellent communicator with good listening skills, and share our values of empathy, respect, and making a positive impact, then we would love for you to be a part of our team. With access to a range of employee benefits, a supportive work culture, and opportunities for personal and professional growth, we offer more than just a job – we offer a rewarding career. Come join us and make a difference in people’s lives whilst enjoying what you do!
Next Steps
If this sounds like the role for you, apply now or get in touch if you’d like further information. If you require any adjustments to assist you in applying, please contact the HR team at PayPlan. Your application matters to us. Every application we receive is manually reviewed by our recruitment team—we do not use AI or automated systems to screen candidates. We’re committed to giving each applicant fair and thoughtful consideration.
Case Officer in Grantham employer: Totemic Ltd
Contact Detail:
Totemic Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Officer in Grantham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on PayPlan. Understand their mission and values, especially around empathy and customer service. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of client interaction, it’s crucial to demonstrate your ability to listen and respond effectively. Try role-playing common scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Showcase your customer service experience! Think of specific examples where you've gone above and beyond for a customer. Be ready to share these stories during your interview to highlight your skills in dealing with challenging situations.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through the PayPlan site. This way, we can give your application the attention it deserves and ensure you’re considered for the role.
We think you need these skills to ace Case Officer in Grantham
Some tips for your application 🫡
Show Your Communication Skills: Since strong communication is key for the Case Officer role, make sure to highlight your written communication skills in your application. Use clear and concise language to demonstrate how you can effectively convey information.
Tailor Your Application: Take a moment to read through the job description and tailor your application to reflect the specific skills and experiences that align with what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in the role.
Emphasise Empathy and Customer Service: We value empathy and excellent customer service, especially when dealing with sensitive situations. Share examples from your past experiences where you’ve successfully supported clients or customers, showcasing your ability to connect with them.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Totemic Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Case Officer role at PayPlan. Familiarise yourself with their mission to help clients become debt-free and the specific responsibilities you'll have, like building rapport and providing excellent customer service.
✨Showcase Your Communication Skills
Since strong communication is key for this position, prepare examples of how you've effectively communicated with clients in the past. Think about times when you’ve had to listen actively, empathise, and guide someone through a challenging situation.
✨Demonstrate Empathy and Understanding
PayPlan values empathy, especially when dealing with vulnerable clients. Be ready to discuss how you approach sensitive situations and provide support. Share stories that highlight your ability to connect with clients on a personal level.
✨Prepare Questions to Ask
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful queries about the team culture, training opportunities, or how they measure success in the Case Officer role. This shows your genuine interest in the position and the company.