At a Glance
- Tasks: Lead a dynamic team to ensure operational excellence and high regulatory standards.
- Company: Join a supportive company focused on employee wellbeing and development.
- Benefits: Competitive salary, bonus potential, and flexible working hours.
- Other info: Opportunity for personal growth in a collaborative environment.
- Why this job: Make a real impact by fostering a positive team culture and driving performance.
- Qualifications: Strong communication skills and experience in managing performance.
The predicted salary is between 33000 - 38000 € per year.
Department: Acquisition – Assessment
Salary: Up to £33,000 FTE plus bonus and an annual up to £5,000 antisocial hours allowance paid monthly if meeting working requirements.
Hours: Department operates 7am–11pm Monday–Friday, 8am–8pm weekends (shift patterns apply).
What you’ll be doing
- Operational Excellence: Ensure the team follows company procedures and maintains high regulatory standards. Carry out regular spot checks, review admin tasks, and oversee system accuracy. Complete/review QA assessments and escape risks promptly. Monitor completion of reviews such as 1:1s, coaching, and QA follow-ups.
- Performance & Workload Management: Set clear objectives, manage workloads, and ensure targets are met. Own the team rota and ensure resources are well-planned across operating hours. Use MI dashboards to monitor KPIs and take corrective action early.
- Team Development: Provide ongoing coaching and mentoring using the GROW model. Use QA feedback, spot checks, and performance data to support ongoing development.
- Communication & Leadership: Act as the link between advisors and management. Encourage feedback, and elevate operational risks early. Deliver honest, supportive, and confidential performance feedback.
- Culture & Team Support: Foster a positive, collaborative environment. Recognise achievements and motivate the team. Support wellbeing and manage conflict proactively.
Key Skills & Experience
- Strong knowledge of debt solutions
- Excellent communication and interpersonal skills
- High attention to detail
- Confident managing performance and difficult conversations
- Empathetic, approachable and objective
- Strong understanding of company and HR policies
- Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams)
If you require any adjustments to assist you in applying, please contact the HR team at PayPlan.
Digital Assessment Team Manager in England employer: Totemic Ltd
At PayPlan, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work culture that prioritises employee wellbeing and development. As a Digital Assessment Team Manager, you will benefit from competitive salary packages, including bonuses and allowances, while having the opportunity to lead a dedicated team in a dynamic environment that values operational excellence and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Assessment Team Manager in England
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how your skills align with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. This will help you articulate your thoughts clearly and confidently when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Digital Assessment Team Manager in England
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Digital Assessment Team Manager role. Highlight your experience in operational excellence and team management, as these are key aspects of the job. We want to see how your skills align with what we’re looking for!
Showcase Your Communication Skills:Since communication is a big part of this role, don’t shy away from showcasing your interpersonal skills in your application. Use examples that demonstrate how you’ve effectively communicated in past roles, especially in managing teams or resolving conflicts.
Highlight Your Attention to Detail:Attention to detail is crucial for this position. In your application, mention specific instances where your keen eye for detail has made a difference, whether it’s in quality assurance assessments or monitoring KPIs. We love seeing those real-life examples!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you get all the updates directly. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Totemic Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of debt solutions and the specific regulatory standards relevant to the role. Being able to discuss these confidently will show that you're serious about the position and understand the industry.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about times when you set clear objectives, managed workloads, or provided coaching. This will demonstrate your ability to lead and develop a team effectively.
✨Be Ready for Performance Conversations
Since the role involves managing performance and having difficult conversations, think of scenarios where you've had to give constructive feedback. Practising these discussions can help you feel more comfortable during the interview.
✨Emphasise Team Culture
Talk about how you foster a positive and collaborative environment in your previous roles. Share specific examples of how you've recognised achievements or supported team wellbeing, as this aligns with the company's values.
