At a Glance
- Tasks: Lead a dynamic team to ensure operational excellence and high regulatory standards.
- Company: Join a supportive company focused on employee wellbeing and development.
- Benefits: Competitive salary, bonus potential, and flexible working hours.
- Other info: Opportunity for personal growth in a collaborative environment.
- Why this job: Make a real impact by fostering a positive team culture and driving performance.
- Qualifications: Strong communication skills and experience in managing performance.
The predicted salary is between 33000 - 38000 € per year.
Department: Acquisition – Assessment
Salary: Up to £33,000 FTE plus bonus and an annual up to £5,000 antisocial hours allowance paid monthly if meeting working requirements.
Hours: Department operates 7am–11pm Monday–Friday, 8am–8pm weekends (shift patterns apply).
What you'll be doing
- Operational Excellence: Ensure the team follows company procedures and maintains high regulatory standards. Carry out regular spot checks, review admin tasks, and oversee system accuracy. Complete/review QA assessments and escape risks promptly. Monitor completion of reviews such as 1:1s, coaching, and QA follow-ups.
- Performance & Workload Management: Set clear objectives, manage workloads, and ensure targets are met. Own the team rota and ensure resources are well‑planned across operating hours. Use MI dashboards to monitor KPIs and take corrective action early.
- Team Development: Provide ongoing coaching and mentoring using the GROW model. Use QA feedback, spot checks, and performance data to support ongoing development.
- Communication & Leadership: Act as the link between advisors and management. Encourage feedback, and elevate operational risks early. Deliver honest, supportive, and confidential performance feedback.
- Culture & Team Support: Foster a positive, collaborative environment. Recognise achievements and motivate the team. Support wellbeing and manage conflict proactively.
Key Skills & Experience
- Strong knowledge of debt solutions
- Excellent communication and interpersonal skills
- High attention to detail
- Confident managing performance and difficult conversations
- Empathetic, approachable and objective
- Strong understanding of company and HR policies
- Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams)
If you require any adjustments to assist you in applying, please contact the HR team at PayPlan.
Digital Assessment Team Manager employer: Totemic Ltd
At PayPlan, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work culture that prioritises employee wellbeing and development. As a Digital Assessment Team Manager, you will benefit from competitive salary packages, including bonuses and allowances, while having the opportunity to lead a dedicated team in a dynamic environment that values communication and operational excellence. Our commitment to ongoing training and mentorship ensures that you can grow your career with us, making a meaningful impact in the lives of our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Assessment Team Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Digital Assessment Team Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to operational excellence and team management. We suggest doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've managed performance and developed teams in the past. We want to see your strong communication and interpersonal skills in action, so don’t hold back!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Digital Assessment Team Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in operational excellence and team management. We want to see how your skills align with the role of Digital Assessment Team Manager, so don’t hold back!
Showcase Your Communication Skills:Since this role involves a lot of communication and leadership, be sure to demonstrate your excellent interpersonal skills in your application. Use examples that show how you've effectively managed teams or handled difficult conversations.
Highlight Your Attention to Detail:We’re looking for someone with a keen eye for detail, especially when it comes to maintaining high regulatory standards. Include specific instances where your attention to detail made a difference in your previous roles.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Totemic Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Digital Assessment Team Manager. Familiarise yourself with operational excellence, performance management, and team development. This will help you answer questions confidently and demonstrate your knowledge of the role.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership abilities, especially in managing performance and difficult conversations. Think about times when you've successfully coached or mentored a team member, as this aligns perfectly with the job's focus on team development and communication.
✨Be Data-Driven
Since the role involves monitoring KPIs and using MI dashboards, be ready to discuss how you've used data to drive performance in previous roles. Bring specific examples of how you've taken corrective action based on data insights to show your analytical skills.
✨Emphasise Your Communication Style
Effective communication is key in this role. Prepare to discuss how you foster a positive environment and handle feedback. Share instances where you've encouraged open dialogue within your team and managed conflicts proactively, as this will resonate well with the company's culture.
