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For Companies At a Glance
- Tasks: Lead and optimise digital and telemarketing campaigns to enhance customer engagement.
- Company: PayPlan helps individuals in debt with tailored advice and solutions, promoting empathy and respect.
- Benefits: Enjoy a supportive culture, personal growth opportunities, and various employee perks.
- Why this job: Make a real impact on people's lives while developing your skills in a dynamic environment.
- Qualifications: Experience in campaign management, CRM systems, and strong communication skills are essential.
- Other info: Flexible application process available for those needing adjustments.
The predicted salary is between 36000 - 60000 £ per year.
Job Advert
Here at PayPlan we are looking for a Digital and Telemarketing Campaign Manager to develop and lead our outbound engagement
campaigns. This role is responsible for planning, executing, and analysing initiatives to support customer engagement. The ideal
candidate will have a strong background in campaign management and data-driven decision-making.
Ready to join? Read on to find out more about this role.
Who are PayPlan?
We believe that everyone should to be treated with empathy and respect, especially when dealing with sensitive financial
situations. Our goal is to help people who are in debt by providing them with free debt advice and solutions that are tailored to
their individual circumstances. We are proud to help and support our clients through their journey and in turn are committed to
making a positive impact on their lives.
Why work at PayPlan?
We are dedicated to making a difference in the lives of those in need and we would love for passionate, empathetic and
understanding colleagues to join us in our mission. If you are customer-focused, an excellent communicator with good listening
skills, and share our values of empathy, respect, and making a positive impact, then we would love for you to be a part of our
team. With access to a range of employee benefits, a supportive work culture, and opportunities for personal and professional
growth, we offer more than just a job – we offer a rewarding career. Come join us and make a difference in people’s lives whilst
enjoying what you do!
What would you be doing as a Digital and Telemarketing Campaign Manager here at PayPlan?
We are looking for a Digital and Telemarketing Campaign manager who thrives on strategy and planning, our clients are the heart of
everything we do and we want to make sure we optimise every opportunity to support them. We are looking for someone with Contact
centre experience who can use data to drive decisions and develop strong campaigns.
As a Digital and Telemarketing Campaign Manager at PayPlan you will:
* Develop and implement digital and telemarketing campaign strategies aligned with business goals
* Define target audiences, messaging and KPIs for each campaign
* Oversee daily operations of campaigns
* Ensure compliance with data protection and telemarketing regulations (e.g., GDPR, TPS)
* Use CRM and dialer systems to manage call flows and engagement tracking
* Analyse campaign metrics (conversion rates, response volumes, ROI)
* Generate reports and present insights to stakeholders
* Continuously test and refine messaging, scripts, timing, and targeting to improve outcomes
* Work closely with Sales, Marketing, and Customer Service teams to align messaging and goals
About You:
* Proven experience in digital, telemarketing, or call centre campaign management
* Proficiency in CRM systems and telephony tools
* Excellent communication and organisational skills
* Experience in analysing data and presenting results to stakeholders of varying levels
* Knowledge of relevant compliance and data privacy laws
If this sounds like the role for you, apply now or get in touch if you’d like further information. If you require any adjustments
to assist you in applying, please contact HR@totemic.co.uk
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Digital and Telemarketing Campaign Manager employer: Totemic Ltd
Contact Detail:
Totemic Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital and Telemarketing Campaign Manager
✨Tip Number 1
Familiarise yourself with the latest trends in digital and telemarketing campaigns. Understanding current strategies and tools will help you speak confidently about your ideas during interviews.
✨Tip Number 2
Network with professionals in the industry, especially those who have experience in campaign management. Attend relevant events or join online forums to gain insights and make connections that could lead to referrals.
✨Tip Number 3
Prepare to discuss specific metrics and results from your previous campaigns. Being able to showcase your data-driven decision-making skills will demonstrate your suitability for the role.
✨Tip Number 4
Research PayPlan's mission and values thoroughly. Tailoring your conversation to reflect how your personal values align with theirs can make a strong impression during interviews.
We think you need these skills to ace Digital and Telemarketing Campaign Manager
Some tips for your application 🫡
Understand the Role: Before you start writing your application, make sure you fully understand the responsibilities and requirements of the Digital and Telemarketing Campaign Manager position. Tailor your application to highlight your relevant experience in campaign management and data-driven decision-making.
Craft a Compelling CV: Your CV should clearly showcase your experience in digital and telemarketing campaigns. Include specific examples of successful campaigns you've managed, the strategies you implemented, and the results achieved. Use metrics to demonstrate your impact.
Write a Tailored Cover Letter: In your cover letter, express your passion for helping others and how your values align with PayPlan's mission. Highlight your communication skills and your ability to work collaboratively with different teams, as these are key aspects of the role.
Proofread Your Application: Before submitting your application, take the time to proofread it carefully. Check for any spelling or grammatical errors, and ensure that your documents are formatted professionally. A polished application reflects your attention to detail.
How to prepare for a job interview at Totemic Ltd
✨Showcase Your Campaign Management Experience
Be prepared to discuss your previous experience in managing digital and telemarketing campaigns. Highlight specific examples where you successfully developed strategies, defined target audiences, and achieved KPIs.
✨Demonstrate Data-Driven Decision Making
Since the role requires a strong focus on data analysis, come equipped with examples of how you've used data to inform your campaign decisions. Discuss metrics you've tracked and how they influenced your strategies.
✨Understand Compliance Regulations
Familiarise yourself with relevant compliance and data privacy laws, such as GDPR and TPS. Be ready to explain how you ensure compliance in your campaigns and why it's crucial for customer trust.
✨Emphasise Communication Skills
As an excellent communicator, be prepared to demonstrate your ability to convey complex information clearly. Share instances where your communication skills helped align teams or improve campaign outcomes.
