At a Glance
- Tasks: Enhance in-store client experience and develop retail team performance globally.
- Company: TOTEME, a stylish fashion house with Swedish roots.
- Benefits: Full-time role in London with career development opportunities.
- Other info: Collaborative culture with teams across major cities worldwide.
- Why this job: Shape the global retail experience and make a real impact in luxury fashion.
- Qualifications: Experience in retail training or operations within premium environments.
The predicted salary is between 40000 - 50000 € per year.
About TOTEME
TOTEME is a fashion house rooted in Swedish sensibilities, modern aspirations and the notion of style. With an appreciation for women’s many roles and how pieces are worn in practice, we create emblematic designs with an emphasis on materiality and shape. Representing a direct and decisive way of dressing, the collections are contextualized in curated edits, visuals and spaces. TOTEME was founded in 2014 by Elin Kling and Karl Lindman. From the atelier in Stockholm, we create collections spanning ready-to-wear, shoes, bags, accessories and jewelry.
The Role
TOTEME is looking for a Retail Experience Manager to join our team in London full time. In this role, you have a key role in shaping TOTEME’s global retail experience. You will be responsible for enhancing in-store client experience and developing the knowledge and performance of retail teams worldwide. This includes designing and implementing training and action plans across Brand, Collection, Selling Ceremony, and selling techniques.
Working closely with regional teams and global stakeholders, including Visual Merchandising, CRM, E-Commerce, Marketing, and Merchandising, you will ensure alignment between commercial strategies and the in-store experience. You will also contribute to building a strong and consistent brand identity across all retail touchpoints, from client journey to hospitality, uniforms, and in-store ambiance. You will report to the Retail Director and work directly with the Retail and Commercial team.
Responsibilities
- Translate commercial and product strategies into global training and induction plans
- Align training initiatives with key product launches, campaigns, and retail priorities
- Develop and elevate global standards for client experience, hospitality, and selling ceremony
- Design and implement tools to monitor and improve in-store performance (e.g. mystery shopping, feedback programs)
- Partner with regional and cross-functional teams to ensure consistent execution across all markets
- Contribute to defining and enhancing the end-to-end client journey, with a focus on VIC experience
- Support the development of the Retail Academy and global training framework, including KPIs
- Create and roll out training content (product, storytelling, selling techniques, and digital formats)
- Oversee key retail experience elements such as uniforms, in-store identity, and client hospitality guidelines
- Support retail operations planning and budgeting related to the store experience
Your profile
- Experience from a similar role in retail experience, training, or retail operations within a premium or luxury environment
- Strong understanding of client experience, selling ceremony, and in-store performance drivers
- Experience developing and delivering training programs and materials on a global scale
- Ability to translate commercial and product strategies into actionable retail initiatives
- Experience working cross-functionally with teams such as Marketing, CRM, and Merchandising
- Strong project management skills, including planning, budgeting, and execution
- Fluent communication in English, both written and verbal
About you
- A strong sense of brand and aesthetics, with an eye for detail and consistency
- Naturally collaborative, with the ability to build relationships across markets and functions
- Structured and solution-oriented, able to manage multiple priorities with clarity
- Engaging and confident communicator, comfortable presenting and training teams
- Proactive and hands-on, with a mindset of continuous improvement
- Curious and attentive to client behavior and evolving retail trends
This is a full-time position in our London office with a start date by agreement. TOTEME has teams in Stockholm, London, New York, and Shanghai, as well as retail spaces across Europe, North America, and Asia.
Candidates progress through application, screening, interviews or case assessments, followed by final pre-employment checks and a formal offer before joining our team. We anonymize names and personal details in applications during the application screening stage to support fair and skills-based hiring.
TOTEME has an internal career development and title framework and the job title used in the recruitment job ad may differ from the title used internally. This position complies with TOTEME’s privacy policy. By applying to this position, I agree with TOTEME’s privacy policy and to be contacted about future job opportunities for up to two years from the submission date.
Retail Experience Manager employer: TOTEME
TOTEME is an exceptional employer that fosters a collaborative and innovative work culture, where creativity and attention to detail are highly valued. As a Retail Experience Manager in our London office, you will have the opportunity to shape the global retail experience while benefiting from a strong internal career development framework and a commitment to employee growth. Join us to be part of a dynamic team that prioritises meaningful client interactions and elevates the luxury retail landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Experience Manager
✨Tip Number 1
Get to know TOTEME inside out! Familiarise yourself with their collections, brand ethos, and retail experience. This will help you speak their language during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Retail Experience Manager role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for those interviews by practising common questions related to retail experience and client engagement. Think about how you can demonstrate your project management skills and your understanding of luxury retail dynamics.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the TOTEME team and ready to contribute to their vision.
We think you need these skills to ace Retail Experience Manager
Some tips for your application 🫡
Show Your Passion for Retail:When you're writing your application, let your enthusiasm for retail shine through! We want to see how much you care about enhancing the client experience and what makes you tick in a luxury environment.
Tailor Your Experience:Make sure to highlight your relevant experience in retail training or operations. We love seeing how you've translated commercial strategies into actionable plans, so don’t hold back on those details!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Use bullet points if it helps!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves.
How to prepare for a job interview at TOTEME
✨Know the Brand Inside Out
Before your interview, dive deep into TOTEME's history, values, and recent collections. Understanding their aesthetic and how they position themselves in the luxury market will show your genuine interest and help you align your answers with their brand ethos.
✨Showcase Your Training Experience
Be ready to discuss specific examples of training programmes you've developed or delivered in the past. Highlight how these initiatives improved client experience or team performance, as this role heavily focuses on enhancing retail training and standards.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle various retail situations, such as improving in-store performance or aligning teams across different markets. Practise articulating your thought process and solutions clearly, as this will demonstrate your project management skills and strategic thinking.
✨Emphasise Collaboration Skills
Since the role involves working closely with cross-functional teams, be prepared to share examples of successful collaborations. Discuss how you’ve built relationships and aligned goals with other departments like Marketing or Merchandising, showcasing your ability to work in a team-oriented environment.
