At a Glance
- Tasks: Shape the retail experience and enhance client interactions in a luxury fashion environment.
- Company: TOTEME, a stylish Swedish fashion house with a modern approach.
- Benefits: Competitive salary, creative work environment, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on continuous improvement and client engagement.
- Why this job: Join a dynamic team and make a real impact on global retail experiences.
- Qualifications: Experience in retail training or operations, with a passion for luxury brands.
The predicted salary is between 40000 - 50000 £ per year.
TOTEME is a fashion house rooted in Swedish sensibilities, modern aspirations and the notion of style. With an appreciation for women’s many roles and how pieces are worn in practice, we create emblematic designs with an emphasis on materiality and shape. Representing a direct and decisive way of dressing, the collections are contextualized in curated edits, visuals and spaces. TOTEME was founded in 2014 by Elin Kling and Karl Lindman. From the atelier in Stockholm, we create collections spanning ready‑to‑wear, shoes, bags, accessories and jewelry.
We are looking for a Retail Experience Manager to join our team in London full time. In this role you will shape TOTEME’s global retail experience, enhance in‑store client experience and develop the knowledge and performance of retail teams worldwide. You will design and implement training and action plans across Brand, Collection, Selling Ceremony, and selling techniques. You will work closely with regional teams and global stakeholders, including Visual Merchandising, CRM, E‑Commerce, Marketing, and Merchandising, to ensure alignment between commercial strategies and the in‑store experience. You will also contribute to building a strong and consistent brand identity across all retail touchpoints, from client journey to hospitality, uniforms, and in‑store ambiance. You will report to the Retail Director and work directly with the Retail and Commercial team.
Responsibilities
- Translate commercial and product strategies into global training and induction plans.
- Align training initiatives with key product launches, campaigns, and retail priorities.
- Develop and elevate global standards for client experience, hospitality, and selling ceremony.
- Design and implement tools to monitor and improve in‑store performance (e.g., mystery shopping, feedback programmes).
- Partner with regional and cross‑functional teams to ensure consistent execution across all markets.
- Contribute to defining and enhancing the end‑to‑end client journey, with a focus on VIC experience.
- Support the development of the Retail Academy and global training framework, including KPIs.
- Create and roll out training content (product, storytelling, selling techniques, and digital formats).
- Oversee key retail experience elements such as uniforms, in‑store identity, and client hospitality guidelines.
- Support retail operations planning and budgeting related to the store experience.
Profile
- Experience in a similar role in retail experience, training, or retail operations within a premium or luxury environment.
- Strong understanding of client experience, selling ceremony, and in‑store performance drivers.
- Experience developing and delivering training programmes and materials on a global scale.
- Ability to translate commercial and product strategies into actionable retail initiatives.
- Experience working cross‑functionally with teams such as Marketing, CRM, and Merchandising.
- Strong project management skills, including planning, budgeting, and execution.
- Fluent communication in English, both written and verbal.
About You
- Strong sense of brand and aesthetics, with an eye for detail and consistency.
- Collaborative with the ability to build relationships across markets and functions.
- Structured and solution‑oriented, able to manage multiple priorities with clarity.
- Engaging and confident communicator, comfortable presenting and training teams.
- Proactive and hands‑on, with a mindset of continuous improvement.
- Curious and attentive to client behaviour and evolving retail trends.
This is a full‑time position in our London office with a start date by agreement.
Retail Experience Manager employer: Toteme AB
TOTEME is an exceptional employer that fosters a collaborative and innovative work culture, where creativity and attention to detail are highly valued. As a Retail Experience Manager in our London office, you will have the opportunity to shape a global retail experience while benefiting from comprehensive training programmes and a strong focus on employee growth. Join us to be part of a fashion house that not only prioritises style but also invests in its people, ensuring a rewarding and meaningful career path.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Experience Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with TOTEME employees on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Show off your passion for retail! When you get the chance to chat with someone from TOTEME, share your thoughts on their collections and how you envision enhancing the client experience. Let your enthusiasm shine through!
✨Tip Number 3
Prepare for interviews by researching TOTEME's brand identity and values. Think about how your experience aligns with their vision and be ready to discuss specific examples of how you've improved client experiences in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the TOTEME team.
We think you need these skills to ace Retail Experience Manager
Some tips for your application 🫡
Show Your Passion for Retail:When writing your application, let your enthusiasm for retail shine through! We want to see how much you care about enhancing the client experience and what makes you tick in a luxury environment.
Tailor Your Experience:Make sure to highlight your relevant experience in retail training or operations. We’re looking for someone who can translate commercial strategies into actionable plans, so be specific about your past roles and achievements!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you the perfect fit for the Retail Experience Manager role at TOTEME.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with TOTEME.
How to prepare for a job interview at Toteme AB
✨Know the Brand Inside Out
Before your interview, dive deep into TOTEME's history, values, and product lines. Familiarise yourself with their aesthetic and how they position themselves in the luxury market. This will not only show your genuine interest but also help you align your experience with their brand ethos.
✨Showcase Your Training Experience
Be ready to discuss specific examples of training programmes you've developed or delivered in the past. Highlight how these initiatives improved client experiences or sales performance. Use metrics where possible to demonstrate your impact, as this aligns perfectly with the role's focus on enhancing retail performance.
✨Emphasise Collaboration Skills
Since the role involves working closely with various teams, prepare to share instances where you've successfully collaborated across functions. Discuss how you’ve partnered with marketing, merchandising, or CRM teams to achieve common goals, showcasing your ability to build relationships and drive results.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to manage multiple priorities. Think of scenarios where you've had to adapt training or strategies based on client feedback or changing retail trends. This will demonstrate your proactive mindset and solution-oriented approach, which are key for this role.
