Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for customers, resolving issues and advocating for their needs.
- Company: Totango helps businesses grow by investing in their customers through a Customer Growth Platform.
- Benefits: Enjoy remote work, a supportive culture, and opportunities for growth and learning.
- Why this job: Make a real impact on customer experiences while working in a human-centered, empathetic environment.
- Qualifications: 1+ year in B2B SaaS, excellent communication skills, and a passion for customer service.
- Other info: Join a diverse team committed to creating an inclusive workplace.
The predicted salary is between 23000 - 35000 £ per year.
At Totango, we’re on a mission to help businesses grow by investing in their customers. Totango’s Customer Growth Platform is centered around the entire customer journey by providing a single source of truth for insights, health monitoring, cross-functional collaboration, and workflow automations. Join us on our mission to help businesses thrive!
Who we are:
- Bias for action.
We don’t wait. We use good judgment, make decisions quickly, and keep things moving — even if that means learning by doing - Constructive dissent.
We speak up and debate ideas with respect. Once a decision is made, we align and move forward as a team . - Assume Positive intent.
We assume the best in each other. No politics, no blame — we are one team working toward a shared goal. - Clear communication.
We don’t rely on guesswork. We’re specific with our words and always make sure decisions are clearly understood. - Work > meetings.
Meetings help us get aligned, but the real work happens during focused time and with customers. We protect that time fiercely. - Nothing is sacred.
We’re not tied to how things were done before. We adapt fast, iterate often, and build what’s right for what’s next.
Your base pay is one part of your total compensation package and is determined within a range. We take into account numerous factors in deciding on compensation, such as experience, job-related skills, relevant education or training, and other business and organizational requirements. The salary range provided corresponds to the level at which this position has been defined.
Totango is an equal opportunity employer, meaning that we do not discriminate based on race, religion, national origin, gender identity, age, sexual orientation, or any other protected class. Diversity is more than just good intentions; we are committed to creating an inclusive environment for all employees
About the role
As a Customer Care Partner, you’re not just resolving technical issues, you’re creating moments of care. Our philosophy goes beyond traditional support: we believe customer care is the human side of customer support. It’s not just what you do, but how you do it.
You’ll be the first point of contact when a customer reaches out, taking full ownership of their experience. That means triaging quickly, troubleshooting thoughtfully, and sticking with the issue until it’s resolved. Whether you\’re solving it yourself or partnering with others across the company, you’ll be the customer’s advocate, their guide, and their champion.
What you’ll do
- Respond quickly and thoughtfully to customer inquiries
- Investigate and troubleshoot technical issues using internal tools and logs
- Manage high-priority cases and coordinate across teams in real time
- Escalate product issues and own them through resolution
- Keep customers informed with clear, compassionate communication
- Assess urgency and impact, and prioritize accordingly
What you bring
- At least 1 year of experience working in B2B SaaS
- Excellent written and verbal communication skills
- A collaborative mindset and experience working cross-functionally (Product, Sales Engineering, CSMs, etc.)
- A strong sense of ownership (you don’t pass the buck)
- Passion and proven experience of providing high quality customer service, and deep respect for the customer experience within the tech industry.
- Detail orientation and organizational strength
- The ability to translate technical issues into plain language
- Basic SQL skills and experience reading logs
- Experience with tools like Zendesk and Jira
Bonus Points If You Have
- Experience with customer growth platforms, CRM, or data integration tools
- Familiarity with sales-led or value-based Customer Success strategies
Why Join Us
At Totango, you won’t be treated like a ticket-closer; you’ll be valued as a strategic partner in our customer experience. Here’s what you can expect:
- Meaningful work: You’ll play a direct role in helping customers achieve their goals and feel supported every step of the way. Your work matters! Not just to the customer, but to the entire company.
- Empowered ownership: We trust you to own the customer experience end-to-end. No micromanaging. No silos. Just support, autonomy, and clear expectations.
- A human-centered culture: We believe in care over checklists, relationships over transactions. You’ll be joining a team that leads with empathy and communicates like real people.
- Growth & learning: We’re constantly improving, experimenting, and iterating. You’ll have a voice here, and you’ll grow alongside a supportive, cross-functional team.
- Customer-first values: At Totango, Customer Success is a company-wide commitment. You’ll be surrounded by people who care deeply about doing right by our customers.
If you’re looking for a place where support is strategic, empathy is expected, and outcomes matter, we’d love to meet you.
The pay range for this role is:
23,000 – 35,000 GBP per year (Remote (United Kingdom))
#J-18808-Ljbffr
Customer Care Partner (EMEA) employer: Totango
Contact Detail:
Totango Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Partner (EMEA)
✨Tip Number 1
Familiarise yourself with Totango's Customer Growth Platform. Understanding their approach to customer care and the tools they use will help you speak confidently about how you can contribute to their mission.
✨Tip Number 2
Showcase your experience in B2B SaaS environments during your interactions. Be ready to discuss specific examples of how you've successfully managed customer inquiries and resolved technical issues in a collaborative manner.
✨Tip Number 3
Prepare to demonstrate your communication skills. Since clear communication is a core value at Totango, practice articulating complex technical concepts in simple terms, as this will be crucial in your role as a Customer Care Partner.
✨Tip Number 4
Emphasise your passion for customer service. Share stories that highlight your commitment to creating positive customer experiences, as Totango values empathy and a human-centred approach in their customer interactions.
We think you need these skills to ace Customer Care Partner (EMEA)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Care Partner at Totango. Highlight your experience in B2B SaaS and customer service in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your communication skills, collaborative mindset, and any relevant technical knowledge, such as SQL or experience with tools like Zendesk.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer care and your understanding of Totango's mission. Use specific examples from your past experiences to demonstrate how you embody their values of clear communication and ownership.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that your message is clear and professional. This reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Totango
✨Show Your Passion for Customer Care
Make sure to express your enthusiasm for providing exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns with Totango's philosophy of creating moments of care.
✨Demonstrate Clear Communication Skills
Since clear communication is crucial for this role, practice articulating your thoughts clearly and concisely. Be prepared to explain complex technical issues in simple terms, showcasing your ability to translate technical jargon into plain language.
✨Emphasise Collaboration and Ownership
Highlight your experience working cross-functionally and your sense of ownership in resolving customer issues. Be ready to discuss how you've collaborated with different teams in the past to ensure customer satisfaction and how you take responsibility for your work.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to prioritise tasks. Think of examples where you had to triage multiple customer inquiries or manage high-priority cases, and be ready to explain your thought process during those situations.
