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- Tasks: Manage travel schemes and support residents with concessionary fares and ticketing.
- Company: Join Surrey County Council and make a difference in local government.
- Benefits: 26-30 days holiday, hybrid working, pension, and wellbeing discounts.
- Why this job: Shape the future of transport services and improve community access.
- Qualifications: Strong admin skills, customer-focused, and knowledge of transport legislation.
- Other info: Dynamic team environment with opportunities for professional development.
The predicted salary is between 33552 - 33552 £ per year.
The starting salary for this role is £33,552 per annum based on working 36 hours per week. We support hybrid working with a requirement for a minimum of 2 days spent in the office. The office base for this role is Victoria Gate in Woking.
Our Offer to You
- 26 days' holiday, rising to 28 days after 2 years' service and 30 days after 5 years' service
- Option to buy up to 10 days of additional annual leave
- Up to 5 days of carer's leave per year
- Paternity, adoption and dependents leave
- A generous local government salary related pension
- Opportunity to undertake higher education apprentice courses linked with the University of Chichester
- An Employee Assistance Programme (EAP) to support health and wellbeing
- Learning and development hub where you can access a wealth of resources
- Wellbeing and lifestyle discounts including gym, travel, and shopping
- A chance to make a real difference to the lives of our residents
About the Role
We are looking for a proactive and well-organised Transport Officer (Concessionary Fares & Ticketing) to support the effective delivery of Surrey's travel and ticketing initiatives. This is a key role within the Passenger Transport Projects Team, within the Highways, Transport and Network Management Service, ensuring the smooth day-to-day administration of schemes that help residents access essential travel by bus - the English National Concessionary Travel Scheme (ENCTS) and the Surrey LINK initiatives.
Working closely with the Passenger Transport Projects Team Manager and the Senior Transport Officer (Concessionary Travel & Ticketing), you will play a vital part in ensuring these schemes operate efficiently, accurately, and in line with national guidance.
As a Transport Officer (Concessionary Fares and Ticketing) you will:
- Oversee the day-to-day administration and coordination of the English National Concessionary Travel Scheme (ENCTS) and LINK schemes.
- Support the effective delivery and ongoing operation of travel and ticketing initiatives for Surrey residents.
- Manage and respond to enquiries, undertake application assessments, and general customer communications relating to concessionary travel.
- Work with internal teams, transport operators, and external partners to ensure accurate processing and data flow.
- Maintain documentation, records, database management and reporting information to support scheme monitoring and compliance.
- Assist with the implementation of scheme changes, updates, and service improvements.
- Provide administrative support across the Passenger Transport Projects Team.
About You
To be considered for shortlisting your application will clearly evidence the following skills and our behaviours:
- Strong administrative and organisational skills with exceptional attention to detail
- Confidence in handling data, records, and customer information accurately
- Knowledge of digital applications
- Good IT skills and experience of database management systems
- A customer-focused approach, with excellent communication and interpersonal skills.
- Ability to work collaboratively across teams and with external partners.
- A proactive and adaptable attitude with the ability to manage multiple tasks and deadlines.
- Previous experience of working in a public transport environment
- Good working knowledge of the relevant transport legislation
The job advert closes Sunday 12th April 2026 with interviews planned to follow.
Local Government Reorganisation (LGR)
Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities.
Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents!
Commitment Wording
We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Transport Officer - Concession Travel & Ticketing in Woking employer: Totalwellnessacupuncture
Contact Detail:
Totalwellnessacupuncture Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transport Officer - Concession Travel & Ticketing in Woking
✨Tip Number 1
Network like a pro! Reach out to people in the transport sector, especially those who work in concessionary travel and ticketing. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the latest trends in public transport and concessionary schemes. Show us you’re not just interested in the role but also passionate about making a difference in residents' lives.
✨Tip Number 3
Practice your communication skills! Since this role involves customer interactions, being able to convey information clearly and confidently is key. Try mock interviews with friends or family to polish your delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Transport Officer - Concession Travel & Ticketing in Woking
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Transport Officer. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Show Off Your Organisational Skills: Since this role requires strong administrative and organisational skills, give us examples of how you've successfully managed tasks or projects in the past. We love a good story about how you kept everything running smoothly!
Be Customer-Focused: Remember, this role is all about supporting residents with their travel needs. Share any experiences where you’ve gone above and beyond for customers, as we value a proactive and customer-focused approach.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Totalwellnessacupuncture
✨Know Your Stuff
Make sure you understand the English National Concessionary Travel Scheme and Surrey LINK initiatives. Brush up on relevant transport legislation and be ready to discuss how your skills can help improve these services.
✨Show Off Your Organisational Skills
Since this role requires strong administrative abilities, prepare examples of how you've successfully managed multiple tasks or projects in the past. Highlight your attention to detail and how it has positively impacted your previous work.
✨Be Customer-Focused
This position involves a lot of customer communication, so think about times when you've provided excellent service. Be ready to share specific examples that demonstrate your interpersonal skills and how you handle enquiries effectively.
✨Collaborate Like a Pro
You'll need to work closely with various teams and external partners. Prepare to discuss your experience in collaborative environments and how you’ve successfully navigated team dynamics to achieve common goals.