At a Glance
- Tasks: Lead a team to enhance income collection and drive service improvements.
- Company: Join Surrey County Council, a forward-thinking local government organisation.
- Benefits: Enjoy 26-31 days holiday, hybrid working, and wellness support.
- Other info: Be part of a dynamic team shaping the future of local government.
- Why this job: Make a real difference in the community while developing your leadership skills.
- Qualifications: Experience in managing complex services and leading teams is essential.
The predicted salary is between 63823 - 63823 £ per year.
The starting salary for this role is £63,823 per annum based on a 36-hour working week. This is a 9 month fixed term / secondment opportunity. We are seeking two new Lead Assessment and Income Managers to join our fantastic team. We offer a hybrid working model with a minimum of two office days per week.
Our Offer to You:
- 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff)
- Option to buy up to 10 days of additional annual leave
- A generous local government salary related pension
- Up to 5 days of carer's leave and 2 paid volunteering days per year
- Paternity, adoption and dependents leave
- An Employee Assistance Programme (EAP) to support health and wellbeing
- Learning and development hub where you can access a wealth of resources
- Wellbeing and lifestyle discounts including gym, travel, and shopping
- A chance to make a real difference to the lives of our residents.
About the Role
We are looking for an ambitious and innovative Lead Assessment and Income Manager to provide strategic leadership in income collection, and debt recovery services, driving continuous improvement, maximising income recovery, and ensuring financial sustainability. The role leads the development of policy, strategy, and service improvement initiatives, providing expert advice and recommendations to support organisational priorities and performance. This role sits within the Financial Assessment & Income Collections service, which is part of the Adults, Wellbeing and Health Partnerships Directorate. You will be part of a forward-thinking team that values innovation, collaboration, and compassion.
What you will be doing:
- Leading a team of approximately 30 staff, including 5 direct reports with the primary aim of delivering a high-quality service.
- Driving continuous improvement through performance monitoring, reporting, and the adoption of digital solutions.
- You will have an in-depth understanding of legislation, lead on performance, and identify areas for improvement.
- High level interpersonal skills liaising with key stakeholders including legal teams to resolve complex cases and to lead on solutions.
- Be self-aware, respond constructively to challenges and turn them into opportunities.
Your Application
In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours:
- Significant experience leading and managing complex services, functions, or teams within a large organisation, including developing and motivating staff through coaching, performance management, and workforce development.
- Proven ability to develop, implement, and review policies, procedures, and service improvements that support organisational objectives and drive positive outcomes.
- Demonstrable success in evaluating service performance, delivering innovation, and leading organisational change, transformation programmes, and new ways of working.
- Experience of developing operational and strategic plans, leading major projects from inception to delivery, and ensuring effective implementation of service improvements.
- Proven ability to manage budgets and resources effectively while building strong relationships with senior stakeholders, partners, and external agencies, and representing services at a senior level.
To apply, we request that you submit a CV and you will be asked the following 4 questions:
- Please describe a time when you identified a financial risk, pressure, or opportunity within a service area. How did you assess the impact, influence decision-making, and implement actions to achieve a positive outcome for the organisation?
- Give an example of where you have led the development or review of a policy, strategy, or operational framework within your area of expertise. How did you ensure your recommendations were evidence-based and aligned to organisational objectives?
- Describe how you have used performance data, financial information, and service intelligence to drive improvement, maximise income, or reduce debt exposure. What actions did you take and what were the results?
- Tell us about a significant change programme or transformation initiative you have led. How did you engage stakeholders, manage resistance, and ensure the successful implementation of new ways of working?
Before submitting your application, we recommend you read the job description.
Contact Us
Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. For an informal discussion please contact Natalie Gaynor-Turner by email. The job advert closes at 23:59 on 06/09/2026 with interviews planned to follow. Please note, the office location can be discussed at interview as there is flexibility around this.
Local Government Reorganisation (LGR)
Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents!
Our Commitment
We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum shortlisting criteria as displayed on the advert, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Lead Assessment and Income Manager in Woking employer: Totalwellnessacupuncture
Surrey County Council is an exceptional employer, offering a supportive and inclusive work environment where innovation and collaboration thrive. With a generous benefits package including up to 31 days of annual leave, a local government pension, and extensive learning and development opportunities, employees are empowered to grow and make a meaningful impact in the community. Join us in shaping the future of local government while enjoying a flexible hybrid working model that promotes work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Assessment and Income Manager in Woking
✨Get Involved in Financial Networks
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✨Leverage Your Uni's Career Services
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We think you need these skills to ace Lead Assessment and Income Manager in Woking
Some tips for your application 🫡
Show Off Your Academic Aces:In the financial controlling game, grades and relevant certifications can make a significant difference. Be sure to highlight your academic achievements, like finance-related coursework and any professional certifications you’ve got on your CV that show you’re clued up in this area. It’s all about demonstrating that you’re not just good at numbers but also know your stuff!
Quantify Your Achievements:When applying for a temporary role in financial controlling, make sure your CV reflects any previous experience with real, measurable outcomes. Use numbers to showcase your past successes, like percentage improvements in budgeting or cost savings you’ve achieved in previous roles. This not only gives us insights into your capabilities but also tells us you're results-driven.
Personalise Your Application:We love seeing applicants who take the time to tailor their applications! In your cover letter, mention why you’re particularly interested in the temporary role with Totalwellnessacupuncture and how your specific skills and experiences align with the job. Show us that you see this role as an opportunity to contribute, even if it's for a short stint!
Flexibility is Key:Since this is a temporary position, make sure to highlight your availability in your application. We’re interested in knowing how soon you can start and if you’re open to working flexible hours. This shows us your eagerness to jump right in and adapt to the dynamic needs of our team at Totalwellnessacupuncture.
How to prepare for a job interview at Totalwellnessacupuncture
✨Get Hands-On with Financial Tools
Being in financial controlling means you’ll likely be working with various software like Excel, Power BI, or even SAP. Make sure you brush up on these tools and prepare to discuss your experience using them. Being able to reference specific projects or analyses where you employed these programs will definitely give you an edge.
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✨Show Your Flexibility and Adaptability
As this is a temporary position, the interviewers will want to see that you can hit the ground running. Be sure to highlight any previous short-term roles or projects where you successfully adapted to new environments quickly – this will showcase your readiness to tackle challenges head-on.
✨Highlight Your Commitment to Precision
In financial controlling, attention to detail is absolutely crucial. Be ready to provide examples from your past work that demonstrate your ability to spot discrepancies and ensure accuracy in financial reporting. Your precision could be the factor that sets you apart in a temporary role like this one!
