Professional Development & Events Team Manager

Professional Development & Events TeamManager

Location: London (40 QueenStreet, EC4R 1DD) with hybrid working (2 days office / 3 days remote)

Salary: £58,191 – £63,191 perannum plus generous annual leave and pension, Salary will be determined basedon skills, experience and alignment with the role, in line with our pay policy.

Contract: Full-time, permanent

The Chartered Association of Business Schools(Chartered ABS) is the voice of the UK’s business and management educationsector. We represent and support business schools across the UK, championingtheir role in driving economic growth, productivity, innovation and leadershipdevelopment.

Through professional development, events, researchand policy engagement, we help our members maintain world-class standards of teaching and research while creating opportunities for collaboration with business, government and higher education leaders.

We are now seeking an experienced and commerciallyminded Professional Development & Events Team Manager tolead the delivery and growth of our award-winning events and professionaldevelopment portfolio.

Role Summary

This is a key leadership role within theorganisation, reporting to the Director of Professional and ProgrammeDevelopment.

You will lead our Events Team, overseeing theplanning, production and delivery of a diverse portfolio of conferences,professional development programmes and member engagement activities. Combiningstrategic thinking with operational excellence, you will ensure our eventscontinue to deliver outstanding experiences for participants while supporting the sustainable growth of the organisation.

You will play a central role in shaping newprogrammes, strengthening relationships with members, speakers, sponsors andpartners, and using data, technology and automation to improve the participantjourney and enhance business performance.

As a team manager, you will lead and developcolleagues, fostering a collaborative, high-performing culture focused oncontinuous improvement and exceptional customer service.

Key responsibilities:

• Lead the planning, production and delivery of theChartered ABS events and professional development portfolio, ensuringprogrammes are engaging, high quality and commercially successful.
• Research emerging sector trends and memberpriorities to develop relevant conferences, workshops and professionaldevelopment programmes.
• Recruit, manage and support speakers, facilitatorsand external contributors.
• Oversee the participant journey from initialenquiry through to post-event engagement, ensuring an outstanding customerexperience.
• Develop personalised participant communicationsand improve operational efficiency through the effective use of technology andautomation.
• Drive participant recruitment by building strongrelationships with members, business schools and prospectivedelegates.
• Support sponsorship and commercial partnershipactivity to maximise engagement and long-term value.
• Use CRM data, dashboards and performance insightsto inform decision-making and improve commercial performance.
• Work closely with marketing colleagues to developtargeted campaigns that maximise registrations.
• Lead, develop and support the Events Team, promoting collaboration, continuous improvement and operationalexcellence.

About you

You will be an experienced events or professionaldevelopment manager with excellent organisational, leadership and relationshipmanagement skills.

You will bring:

• Experience managing conferences, events, trainingcourses or professional development programmes.
• Experience delivering excellent participant,customer or member engagement within a membership organisation, higher educationinstitution or similarly customer-focused environment.
• A successful track record of recruitingparticipants through relationship management, marketing activity and data-leddecision making.
• Experience leading, developing and motivatingteams.
• Strong project management skills, with the abilityto manage multiple priorities and deliver high-quality outcomes.
• Experience writing engaging and marketable eventprogrammes and working closely with marketing teams.
• Strong commercial awareness with the ability tobalance member value with organisational objectives.
• Experience improving operational processes throughtechnology, automation and digital innovation, together with experience inbusiness development, sponsorship or account management, would beadvantageous.

Above all, you will be collaborative,customer-focused and motivated to deliver exceptional professional developmentopportunities that make a lasting impact for our members.

For more details, please refer to our jobdescription and person specification.

What we offer

We offer a collaborative and supportive workingenvironment guided by our core values of Community Building, Agile Expertise,Authentic Accountability and Purposeful Impact.

Our benefits include:

• Hybrid working (minimum two days per week in ourcentral London office)
• Generous annual leave plus bankholidays
• Attractive employer non-contributorypension
• Life assurance and wellbeing support
• Season ticket loans, cycle-to-work scheme and eyecare support
• Flexible working arrangements

The Chartered Association of Business Schools is an equal opportunities employer committed to creating an inclusive workplace. Wewelcome applications from people of all backgrounds and abilities and willprovide reasonable adjustments throughout the recruitment process whererequired.

We are committed to fair and consistent pay. Salarywill be positioned within the advertised range based on relevant experience, alignment with the role and internal equity.