At a Glance
- Tasks: Coordinate IT support, solve problems, and enhance user experience for students and staff.
- Company: Join EFI Group, a leader in innovative education for fashion and beauty.
- Benefits: Enjoy funded qualifications, flexible leave, wellbeing allowance, and a supportive team culture.
- Other info: Exciting career growth opportunities and a commitment to employee wellbeing.
- Why this job: Make a real impact in a dynamic environment while growing your IT skills.
- Qualifications: Relevant IT qualification and experience in service desk or IT support roles.
The predicted salary is between 12240 - 12920 £ per year.
Part-Time: 0.4FTE, 2 Days – 14.8 hours per week
Working Pattern: Saturdays plus one additional weekday, to be agreed with the successful candidate.
Permanent
Location: LCBT Academy: 3-5 Fashion Street, London, E1 6PX and FRA Academy: Electra House – London, Moorgate EC2M 6SE
About EFI Group
EFI Group has a bold mission to transform lives, careers and industries through pioneering, industry-led education in fashion, beauty and apprenticeships. Our vision is to deliver exceptional learning experiences, driven by innovation, inclusion, employability, and excellence.
About the role
We are seeking a proactive and customer-focused IT Service Desk Coordinator to join the Education for Industry Group, supporting the London College of Beauty Therapy. Working closely with the IT Service Desk Manager, you will coordinate the day-to-day operation of the Service Desk, support and develop junior team members, and ensure IT support requests are resolved efficiently and effectively. This is an excellent opportunity for an experienced IT professional who enjoys problem-solving, team coordination, and delivering a first-class support service. You will work collaboratively across the EFI Group, helping to drive service improvements and enhance the user experience for staff and students.
About you
- Qualifications: Relevant IT qualification or equivalent professional experience, with Level 2 qualifications (or equivalent) in English and Mathematics. ITIL Foundation, SDI Service Desk Analyst, or a Level 3 technical qualification are desirable.
- Experience: Demonstrable experience in a service desk or IT support role, including customer-facing support delivered in person, by telephone, and via email.
- Expertise: Working knowledge of ITIL standards, Windows 10 and 11, Active Directory, Azure administration, and Microsoft technologies including Microsoft 365, SharePoint, and Teams.
- Skills: Strong analytical, troubleshooting, organisational, and communication skills, with the ability to prioritise competing demands, manage multiple tasks, collaborate effectively with stakeholders, and contribute to service improvement initiatives.
- Values: Collaborative team player committed to delivering an excellent user experience.
Why The EFI?
We foster a culture where our team members can lean on each other, recognise each other, and celebrate together! At EFI, we prioritise your growth and wellbeing with a range of fantastic benefits, including:
- Funded Professional Qualifications: Support for personal and professional development, including a personal growth allowance of £400 annually, paid for professional qualifications, LinkedIn Learning access and annual CPD.
- Generous and Flexible Leave Options: A range of enhanced leave options, including birthday and celebration leave.
- Market-Leading Family-Friendly Pay: Including six months of fully paid maternity, adoption, and shared parental leave.
- Monthly Wellbeing Allowance: Including a customisable monthly wellbeing allowance of £50, and funded counselling/CBT through Education Support Employee Assistant Programme.
- Pension: We offer a 5% employer pension contribution, supporting you in planning for your future.
Salary: From £12,240 to £12,920 per annum 0.4FTE (pro rata £30,600 to £32,300 per annum 1FTE), subject to qualifications and experience.
Closing Date: 8am on Tuesday 11th August 2026.
Interviews/Recruitment Day: Week commencing 17th August, in-person at FRA Academy: Electra House, Moorgate, EC2M 6SE.
More Information/Contact us: For more information about the EFI Group, visit our EFI, FRA, LCBT, EFI Awards, EFI Training websites and refer to the job description.
The EFI is fully committed to safeguarding and promoting the welfare of young people and vulnerable adults. Candidates offered positions will be required to undergo thorough safeguarding background checks as a condition of the offer.
Thank you for sharing our values and commitment to student safety.
Senior Service Desk Technician (Saturdays) in London employer: Totalwellnessacupuncture
Totalwellnessacupuncture is an exceptional employer that values the well-being of both its clients and employees. With a supportive work culture that prioritises professional development, you will have access to ongoing training and growth opportunities while making a meaningful impact in the lives of older adults in Bridgend. The hybrid working model offers flexibility, allowing you to balance your personal and professional life effectively.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Desk Technician (Saturdays) in London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Totalwellnessacupuncture and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Totalwellnessacupuncture and let us see your personality shine through!
We think you need these skills to ace Senior Service Desk Technician (Saturdays) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Totalwellnessacupuncture.
Get Familiar with Our Brand:Before applying, take some time to learn about Totalwellnessacupuncture and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Totalwellnessacupuncture
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Totalwellnessacupuncture.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Totalwellnessacupuncture will surely appreciate.
