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- Tasks: Manage membership processes and support professional membership applications and renewals.
- Company: Join a dynamic team at RINA, a leader in engineering and professional standards.
- Benefits: Enjoy a competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Make a real impact by supporting members and enhancing their professional journey.
- Qualifications: Experience in administration or customer service with strong organisational skills.
- Other info: Flexible working environment with potential for travel and career advancement.
The predicted salary is between 30000 - 42000 £ per year.
Location: London / Remote Hybrid (candidates must be based in London and able to attend the London office at least 2 days per week)
Reports to: Membership and Professional Standards Manager
Salary: £30,000 per annum
Contract Type: Permanent, Full-Time
Purpose: The Membership Officer supports the delivery of RINA’s membership services by managing front line membership processes and providing operational and administrative support for professional membership applications, registrations, renewals, and member progression. The role ensures smooth workflows and accurate record keeping, while supporting the Membership Committee in its decision making processes.
Responsibilities:
- Membership Services: Support Membership objectives, growth and administration including, but not limited to, updating membership CRM, onboarding, renewal, retention, and lapsed member campaigns.
- Provide administration support for the Membership Committee.
- Coordinate the Engineering Council administration including:
- Review application forms.
- Collate and circulate applications to the Membership Committee.
- Attend Membership Committee meetings, record recommendations, and produce minutes.
- Send election letters.
- Send paperwork to branches for Professional Review Interviews and arrange all other Interviews (i.e. London branch and overseas).
- Manage the volunteer interviewer database.
- Submit applications to the Engineering Council.
- Collate documents for Individual Case Procedure (ICP) assessments.
- Inform members at each stage of the process and update the CRM.
- Send membership and Engineering Council registration fee notifications.
- Prepare membership certificates.
- Website updates.
Person Specification:
- Essential:
- Administrative and/or customer service experience.
- Strong organisational, record-keeping, and attention-to-detail skills.
- Ability to manage email triage and prioritise tasks effectively.
- Confidence and willingness to provide support and guidance to new/existing members.
- Proficient in IT: CRM systems, CMS, Microsoft 365; and data entry.
- Excellent written and verbal communication skills, able to prepare reports and liaise with stakeholders.
- Confident and engaging in speaking with members on the phone.
- Familiarity with UK professional registration frameworks (CEng/IEng/EngTech).
- Familiarity with AHEP accreditation process & procedures.
Additional Information:
- Current arrangement: Hybrid, with 2 days per week in the London office. Candidates must be based in London.
- Please note that all roles are officially office based, and you may be required to attend the office full time if business needs change.
- Duties and responsibilities highlighted in this job description are indicative and should not be regarded as exclusive or exhaustive. The postholder may be required to undertake other duties and responsibilities relevant to nature, level and scope of the post or the duties may vary over time depending on business need, under the direction of the Membership and Professional Standards Manager.
- Occasional UK and international travel may be required.
- Attend the office when required, in addition to the two mandatory days.
- Right to Work in the UK: Applicants must have the right to work in the UK at the time of application. RINA is unable to sponsor work visas.
Membership and Professional Standards Officer in London employer: Totalwellnessacupuncture
Contact Detail:
Totalwellnessacupuncture Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership and Professional Standards Officer in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching RINA’s values and recent projects. Show us that you’re genuinely interested in what we do and how you can contribute to our membership services.
✨Tip Number 3
Practice your communication skills! Since the role involves liaising with members and stakeholders, being clear and confident in your responses will set you apart during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the team.
We think you need these skills to ace Membership and Professional Standards Officer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Membership and Professional Standards Officer role. Highlight your relevant experience in administrative support and customer service, as well as your organisational skills. We want to see how you fit into our team!
Show Off Your Communication Skills: Since this role involves liaising with members and stakeholders, it's crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to show us you can communicate effectively.
Be Detail-Oriented: Attention to detail is key for this position. Make sure your application is free from typos and errors. We appreciate candidates who take the time to ensure their documents are polished and professional.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Totalwellnessacupuncture
✨Know Your Membership Services
Familiarise yourself with the key responsibilities of the Membership and Professional Standards Officer role. Understand the membership processes, from onboarding to renewals, and be ready to discuss how your experience aligns with these tasks.
✨Showcase Your Organisational Skills
Prepare examples that highlight your strong organisational and record-keeping skills. Think of specific situations where you successfully managed multiple tasks or projects, as this will demonstrate your ability to handle the administrative aspects of the role.
✨Communicate Confidently
Practice your verbal communication skills, especially in a customer service context. Be ready to explain how you would engage with members and provide support, as well as how you would handle any challenges that may arise.
✨Research the Engineering Council
Get to know the Engineering Council and its processes, especially if you have familiarity with UK professional registration frameworks. This knowledge will not only impress your interviewers but also show your commitment to the role and its requirements.
