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For Companies At a Glance
- Tasks: Provide first-line IT support and resolve technical issues for staff.
- Company: Join a dynamic organisation at the forefront of film and digital content regulation.
- Benefits: Competitive salary, 25 days holiday, pension plan, and professional development opportunities.
- Why this job: Kickstart your IT career in a supportive and inclusive environment.
- Qualifications: 2 years of IT support experience and strong problem-solving skills.
- Other info: Enjoy structured training and growth opportunities in a vibrant office setting.
The predicted salary is between 24000 - 30000 £ per year.
Job Purpose
To provide first-line IT support to all BBFC staff, ensuring the smooth operation of IT systems and services. The role involves administering the IT service desk, resolving technical issues, and maintaining hardware and software across the organisation. This is an excellent opportunity for someone looking to develop their IT career in a dynamic and unique environment.
Key Responsibilities
- Service Desk: Triage incoming IT support requests via Freshdesk, ensuring tickets are logged, prioritised, and resolved within agreed SLAs. Provide first-line technical support to approximately 50 staff members, both on-site and remote. Monitor and meet KPIs including response times, resolution rates, and customer satisfaction. Escalate complex issues to senior technical staff or 3rd party vendors as appropriate.
- Hardware Support: Configure, deploy, and maintain PC laptops, Chromebooks, and associated peripherals. Support in-house audio-visual equipment including presentation and video conferencing systems. Perform hardware diagnostics and repairs, arranging warranty replacements where necessary. Administer IT asset inventory and lifecycle, including procurement recommendations.
- Software & Systems Support: Provide support for Google Workspace (Gmail, Drive, Calendar, Meet, Docs, Sheets). Support Windows 11 and ChromeOS environments, including troubleshooting and updates. Assist users with standard office applications and business systems. Daily support and maintenance for in-house audio-visual equipment including presentation and video conferencing systems.
- Network & Security Support: Provide basic network support. Support security initiatives including software rollouts, testing, and compliance activities. Adhere to and help enforce IT security policies and procedures.
- General: Maintain clear and accurate documentation of IT processes and procedures. Contribute to IT projects and system improvements as required. Keep up to date with technology developments and best practices.
PERSON SPECIFICATION
Essential Criteria
- Experience & Qualifications: Minimum of 2 years' experience in a dedicated IT support or Service Desk role. Demonstrable experience using professional service desk ticketing systems. Proven track record of providing high-quality support within a professional office environment.
- Technical Skills: Advanced knowledge of Windows 11 and ChromeOS environments. High level of proficiency with Google Workspace (Gmail, Drive, Calendar, Meet, Docs, Sheets). Experience in hardware configuration and troubleshooting for laptops and Chromebooks. Understanding of user account management and access control.
- Personal Qualities: Excellent customer service skills with a patient, user-centric approach. Strong problem-solving abilities and logical thinking. A disciplined approach to IT governance, data protection (GDPR), and security protocols. Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical staff. Ability to work independently and as part of a team. A commitment to continuous learning and professional development.
Desirable Criteria
- ITIL Foundation certification or equivalent understanding of IT service management.
- CompTIA A+, Google IT Support Professional Certificate, or similar qualification.
- Experience with Freshdesk or similar service desk platforms.
- Basic networking knowledge (DNS, DHCP, TCP/IP).
- Experience with IT asset management.
- Interest in or experience with security practices.
What We Offer
- Salary: £28,000 to £33,000 per annum.
- Contract: Permanent.
- Full Time: 40 hours per week.
- Location: 3 Soho Square, London W1D 3HD (Fully office-based).
- 25 days holiday per full year (increasing by one day each year to a maximum of 30 days).
- Group personal pension plan.
- Non-contributory life assurance.
- Employee assistance support.
- Be part of a dynamic, forward-thinking organisation at the forefront of film and digital content regulation.
- A supportive and inclusive work environment that values diversity and promotes professional development.
- Structured opportunities for professional growth and development, including dedicated training.
IT Support Analyst employer: Totalwellnessacupuncture
Contact Detail:
Totalwellnessacupuncture Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. We want to show off our problem-solving skills and technical know-how, so think about how we’d tackle real-life issues that might come up.
✨Tip Number 3
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the role. Plus, it’s just good manners!
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, we can tailor our application to highlight how we fit the job description perfectly.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Analyst role. Highlight your experience with service desk systems and any relevant technical skills, like your knowledge of Windows 11 and Google Workspace. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your problem-solving skills can benefit our team. Keep it concise but engaging – we love a good story!
Show Off Your Customer Service Skills: Since this role involves providing support to staff, make sure to showcase your excellent customer service skills in your application. Share examples of how you've helped users in the past and how you approach problem-solving with a user-centric mindset.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it helps us keep track of your application better!
How to prepare for a job interview at Totalwellnessacupuncture
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, ChromeOS, and Google Workspace. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tech, but that you can handle it under pressure.
✨Show Off Your Customer Service Skills
Since this role involves providing first-line support, it's crucial to demonstrate your excellent customer service skills. Prepare examples of how you've helped users in the past, especially in challenging situations. Highlight your patient, user-centric approach to problem-solving.
✨Familiarise Yourself with the Company
Do a bit of research on the company and its IT environment. Understanding their specific needs and challenges will help you tailor your responses during the interview. It also shows that you're genuinely interested in the role and the organisation.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about common IT issues you’ve encountered and how you resolved them. Practising these scenarios will help you articulate your thought process clearly during the interview.
