At a Glance
- Tasks: Lead a team managing student casework and handle complex academic misconduct cases.
- Company: Join the Proctors' Office at the University of Oxford, a supportive and friendly environment.
- Benefits: Enjoy 38 days annual leave, a great pension scheme, and hybrid working options.
- Other info: Opportunity for career growth in a prestigious institution with a focus on wellbeing.
- Why this job: Make a real impact on student experiences while developing your leadership skills.
- Qualifications: Strong casework management, organisational, analytical, and communication skills required.
The predicted salary is between 49119 - 58265 € per year.
This role sits within the Proctors' Office which manages student casework for the University. We are a friendly and supportive team of 15 colleagues looking for an experienced manager to support this important and high profile work. The Deputy Head of the Proctors’ Office manages a team of caseworkers, and deputises for the Head of the Proctors’ Office as required. The remit of your team will be academic misconduct and student complaints.
The Proctors’ Office is an impartial and discrete institution within the University, made up of a permanent team that advises and supports the annually elected Proctors and the Assessor in their work. The two Proctors and the Assessor are senior officers and trustees of the University, each elected by a college, typically from amongst its fellowship, to serve for a one-year period. They are given considerable powers to act on the University’s behalf in matters of central importance to its functioning and its reputation.
What We Offer
- An excellent contributory pension scheme
- 38 days annual leave
- A comprehensive range of childcare services
- Family leave schemes
- Cycle loan scheme
- Discounted bus travel and Season Ticket travel loans
- Membership to a variety of social and sports clubs
This role also offers the opportunity for some hybrid working.
About the Role
A key focus of this role will be managing a team of Casework Managers who conduct investigations into student academic misconduct, and handle student complaints, extension requests and academic appeals. You will oversee the full case portfolio, taking the lead on the most complex cases while providing expert advice to colleagues. You will ensure all cases are managed professionally, proportionately, and within specified regulatory timeframes, in line with University regulations, policies and codes of practice, as well as the expectations of the Office for Students (OfS) and the Office of the Independent Adjudicator (OIA).
About You
You will be required to demonstrate strong casework management skills alongside excellent organisational, analytical and communication skills. You must be able to develop an in-depth knowledge and understanding of the relevant rules and regulations as well as the University’s education policy framework and governance structure. You will use this knowledge to make well‑informed, timely and reasonable decisions on student cases, working closely with senior decision‑makers. You will also be required to work effectively with students and staff across the collegiate University, providing advice on relevant University procedures, decisions and risk. The ability to demonstrate sound judgement, tact and discretion is essential, particularly when handling highly sensitive and confidential matters.
Deputy Head of the Proctors' Office employer: Totalwellnessacupuncture
The University of Oxford offers a supportive and inclusive work environment, prioritising employee wellbeing with an impressive benefits package that includes 38 days of annual leave, a contributory pension scheme, and opportunities for hybrid working. As part of the Proctors' Office, you will be joining a dedicated team committed to upholding the integrity of the academic community, while also having access to professional development and growth opportunities within one of the world's leading educational institutions.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Head of the Proctors' Office
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the Proctors' Office on LinkedIn. A friendly chat can give you insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by understanding the key responsibilities of the role. Brush up on your casework management skills and be ready to discuss how you’d handle complex student cases.
✨Tip Number 3
Show off your soft skills! The Proctors' Office values communication and discretion, so think of examples where you've successfully navigated sensitive situations in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Deputy Head of the Proctors' Office
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Deputy Head of the Proctors' Office role. Highlight your experience in casework management and any relevant skills that align with the job description. We want to see how you fit into our friendly team!
Showcase Your Skills:Use specific examples to demonstrate your organisational, analytical, and communication skills. We love seeing how you've tackled complex cases in the past, so don’t hold back on sharing those stories!
Be Professional Yet Personable:While we appreciate professionalism, we also value a friendly approach. Make sure your application reflects your ability to handle sensitive matters with tact and discretion, as this is key in our work at the Proctors' Office.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Totalwellnessacupuncture
✨Know Your Casework Inside Out
Make sure you brush up on your knowledge of casework management, especially in relation to academic misconduct and student complaints. Familiarise yourself with the relevant regulations and policies so you can confidently discuss how you would handle complex cases during the interview.
✨Show Off Your Leadership Skills
As a Deputy Head, you'll be managing a team, so be prepared to share examples of your leadership experience. Think about times when you've successfully led a team or managed difficult situations, and be ready to explain your approach to motivating and supporting your colleagues.
✨Demonstrate Your Communication Prowess
Communication is key in this role, so practice articulating your thoughts clearly and concisely. Be ready to discuss how you would communicate sensitive information to students and staff, ensuring that you maintain discretion and professionalism at all times.
✨Prepare Questions That Matter
Interviews are a two-way street, so come armed with thoughtful questions about the Proctors' Office and its work. This shows your genuine interest in the role and helps you assess if it's the right fit for you. Ask about team dynamics, challenges they face, or how success is measured in the office.
