At a Glance
- Tasks: Support the Speaker's Office with hospitality and events in the historic Palace of Westminster.
- Company: Join the House of Commons and be part of British democracy.
- Benefits: Generous annual leave, Civil Service pension, and flexible working options.
- Other info: Receive training and support throughout your 2-year apprenticeship.
- Why this job: Gain hands-on experience in hospitality while making a real impact in a prestigious environment.
- Qualifications: Must be 18+, no degree required, just a passion for customer service.
The predicted salary is between 28815 - 28815 £ per year.
Please note, as this role is an apprenticeship, there is no requirement to have a degree qualification. If you have a degree in an unrelated subject to apprenticeship qualification, then you are eligible to apply.
We are excited to offer the Hospitality Apprentice role within the Speaker's Office as part of our Speaker's Apprenticeship Academy. Now in its third year, the Academy supports early career talent and helps widen opportunities within the House Service.
You'll gain valuable experience working in UK Parliament, at the heart of British democracy all while developing skills in a unique and fast-paced environment. You don't need to be a politics expert. We welcome applicants who are early in their careers and not in full-time education. You must be aged 18 or over by the end of the summer holidays.
As a Hospitality Apprentice (Level 2 Hospitality Customer Service Practitioner), you'll support the Speaker's Office in delivering a high-quality hospitality and events service within the historic State Rooms of the Palace of Westminster. You'll help welcome guests, prepare and serve refreshments, and support the delivery of a wide range of meetings, visits and events, including formal banqueting occasions. Working closely with colleagues across the House of Commons, you'll assist with event planning, logistics and administration, helping to ensure activities run smoothly and to the highest standards of professionalism and protocol. You'll also help maintain the presentation of the State Rooms and contribute to providing an exceptional experience for guests, acting as an ambassador for the Speaker's Office and the wider House Service.
This is a fixed-term apprenticeship lasting 2 Years. You won't be expected to know everything from day one, you'll receive training, mentoring and ongoing support throughout the programme to help you develop your skills, build your confidence and gain valuable experience in hospitality, events and customer service. Due to the nature of the role, you'll be based on-site and may occasionally be required to work late evenings to support events and official functions.
In addition to your salary, we offer an attractive range of benefits including but not limited to:
- Generous annual leave starting at 30 days and increasing to 35 after one full working year.
- Enrolment in the excellent Civil Service pension scheme with an average employer contribution of 27%
- Flexible working options that help you find a balance including enhanced maternity, paternity, shared parental and adoption leave, caring leave and alternative working patterns.
Qualifications: Applicants must be at least 18 years of age to be eligible for this role. You must not already hold the same or similar qualifications. If you have a degree or a qualification in a similar subject to the apprenticeship, please contact the Apprenticeships Team as you may be ineligible to apply. Learners aged 18 must pass Level 2 Functional Skills exams in English and Maths to complete their apprenticeship if they do not already have a grade C/4 or above in these subjects.
Experience, Skills and Knowledge:
- A passion to work in the hospitality industry and an understanding of requirements to work under pressure to deliver fantastic customer service.
- An understanding of why customer service skills are so important in the industry, with the ability to respond quickly to customer needs.
- Able to communicate clearly with colleagues and visitors, both in writing and in person, with a willingness to learn how to adapt communication for different situations.
- Enjoys working with others, values different perspectives, understands the importance of diversity and inclusion, and is open to learning from feedback.
- Has basic experience using Microsoft Office (such as Word, Outlook or Teams) and is interested in developing new digital skills.
- Able to stay organised, follow agreed processes, and ask for help when unsure. Understands the importance of confidentiality when handling information.
How to Apply: CV and Criterion Responses - If you would like to apply for this role, please submit your CV and provide evidence against criteria 1 - 5 in the Job Description. More information on the application process can be found here: Application process - UK Parliament.
Please ensure that you anonymise your application by removing any identifiable factors from your CV or Supporting Statement. Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances. We may close the vacancy prior to the closing date stated due to a high volume of applications.
Hospitality Apprentice in City of Westminster employer: Totalwellnessacupuncture
The House of Commons offers a unique opportunity for aspiring hospitality professionals to kickstart their careers within the historic and vibrant environment of Westminster. As a Hospitality Apprentice, you will benefit from comprehensive training, generous annual leave, and a supportive work culture that values diversity and inclusion, all while contributing to the heart of British democracy. With flexible working options and a commitment to employee growth, this apprenticeship is not just a job; it's a pathway to a rewarding career in hospitality and events.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Apprentice in City of Westminster
✨Get Involved in Local Events
Dive into the local food scene by attending food festivals, culinary competitions, or community events. These gatherings are perfect for networking with industry professionals, showcasing your passion for hospitality, and even finding potential apprenticeship opportunities!
✨Join Hospitality Forums and Groups
Get yourself on platforms like Facebook or MeetUp and join hospitality-specific groups. Sharing your enthusiasm and connecting with people already in the industry can provide inside info and even lead to apprenticeship openings you might not find elsewhere.
✨Visit Local Venues Directly
Don’t underestimate the power of a face-to-face encounter! Pop into local restaurants or cafes with your bright smile and a keen interest in learning. Many places are keen to take on apprentices, especially if you can show a genuine interest right at their doorstep.
✨Utilise School Resources
If you're currently studying, make sure you chat with your college’s career services team. They often have exclusive partnerships with local businesses and can help you find apprenticeships in hospitality, especially tailored to new entrants like us.
We think you need these skills to ace Hospitality Apprentice in City of Westminster
Some tips for your application 🫡
Show Your Passion for Hospitality:When applying for an apprenticeship in hospitality at Totalwellnessacupuncture, make sure to express your genuine enthusiasm for food and service. Share any relevant personal experiences, whether it’s working at family gatherings or volunteering at local events. This showcases your commitment and love for the industry right from the start!
Highlight Customer Service Experience:Even if you haven't worked in a formal hospitality setting, include any customer service roles you’ve had. This could be anything from helping out at a café to retail positions. Emphasising skills like communication and problem-solving will help us see that you're equipped to make customers feel welcome at Totalwellnessacupuncture.
Don’t Forget about Food Safety Knowledge:While you may still be learning, showing that you have a basic understanding of food hygiene and safety can set your application apart. Even mentioning food handling courses or certifications you’ve completed, or simply your willingness to learn, demonstrates readiness to jump into the apprenticeship and make the most of it!
Tailor Your CV to the Role:Keep your CV focused and concise by tailoring it specifically for this apprenticeship. Highlight skills like teamwork and adaptability, which are crucial in hospitality. We want to see potential and enthusiasm, so it’s okay if you don’t have extensive experience yet—just show us that you're eager to learn and grow with Totalwellnessacupuncture!
How to prepare for a job interview at Totalwellnessacupuncture
✨Know Your Menu
Before heading into your interview at Totalwellnessacupuncture, brush up on your knowledge of the menu items they offer. Being able to discuss their signature dishes or even suggest a popular pairing shows your passion and readiness to dive into the culinary world!
✨Demonstrate Your Customer Service Skills
In hospitality, customer service is key. Be prepared to share examples of how you've handled challenging customers or gone the extra mile to ensure someone has a great experience, even if it's from a school project or family gatherings. They want to see your attitude!
✨Show Enthusiasm for Learning
As an apprentice, your eagerness to learn can be your biggest asset. Talk about your motivations for choosing the hospitality sector, and express your excitement to learn the ropes from experienced professionals at Totalwellnessacupuncture. They’ll appreciate your fresh perspective and ambition!
✨Brush Up on Basic Food Safety
Knowledge of food hygiene and safety standards is super important in the hospitality industry. Familiarise yourself with basic food safety principles to discuss during your interview. Show that you understand why this knowledge matters, especially in a bustling environment like Totalwellnessacupuncture!
